TM Net Streamyx complaints

5 Jul, 2007 M'sian Rant

My turn to be REALLY pissed at Streamyx…

I need a software urgently, got a source for the downloads… and heck, i tried for two weeks, and i have not yet complete transfering 350Mb+ of data… Man, how worse can this be?

Okay guys, i’m compiling a list of TM Net streamyx complaints, and i hope i can pull this post to the top of the Google SERP so more people can see this. in order to do that, i need YOU, everyone of you to do two things for this…

1. I need links
If you own a blog, or myspace, or squidoo page, or whatever on the WWW, link to this post http://soufulow.com/rant/tmnet-complaints/ (you’ll get a link back from my ping – nothing to lose!). here’s the HTML codes you can use:

<a href="http://soufulow.com/rant/tmnet-complaints/">TM Net complaints</a>

2. I need complaints
Have something to say to TM Net? say it here, comment under this post. don’t just screw’em plainly like mad aunty in the pasar, tell us why are you complaining, what’s the problem you’re facing, and let us know as much details as you can. if you read any good blog post about streamyx complaints, post the link here, i’ll transfer it up to the blogpost.

Complaints on TM Nut’s Streamyx

In support of Streamyx Sucks project. help us to make our voice heard.

And the complaint list goes…

Any rant submitted are highly appreciated, may the force be with us.

More updates coming in…
(updated July 18th)

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216 Comments so far »

soufulow said,

Wrote on July 7, 2007 @ 2:44 am

p/s: yap, think can direct streamyxsucks visitors here for them to start ranting?
thomasyke said,

Wrote on July 8, 2007 @ 2:17 pm

It seems the the list isn’t getting any longer hope that people can file more reports. Even the slightest thing means something. Remember always the smarter choice. http://www.streamyxsucks.com
soufulow said,

Wrote on July 9, 2007 @ 9:13 am

@thomasyke: Thanks for the support…
Liew said,

Wrote on July 10, 2007 @ 2:01 am

I’m mostly getting IP 60.x.x.x. Even in the IP 60 range it self, different ip group can yield different result on ping time.

60.50.x.x (common IP that i get)
- 5xx ms ping time to US. Not much lose packet and high ping unless i open BT.

60.52.x.x (25% of the time i might get this)
- usually 3xx-5xx ms ping time to US. Doesn’t last long, will get high as 1k+ ms after an hour or so. And of course BT is throttling.

60.53.x.x (rare)
- usually 2xx ms ping time to US. But will be getting lose packet and high ping like 1k ms after 2 hours usage or so. BT is throttling too.

Base on the IP range above, the best service i can get is 5xx ms ping, which already consider mid-high latency. This is affected my gaming experience for most online game that hosted in US.

With regard of such high latency issues, i had been filing a lot of reports with their customer supports. Some of the technical support doesn’t even know what is ping. Some does know what is ping, but they are doing the ping command with their own pc/ip and telling me that the ping time is ok.

Overall, i’m sort of getting “ok” service when streamyx don’t do stupid thing. But if there any alternative ISP that can provide better services, i’m sure i will switch ISP right away.
LeeK said,

Wrote on July 10, 2007 @ 3:30 pm

wow~~i oways wanna complain bout it..finally i found tis website!!sure i wil ask more to join!!!
rangerevo8 said,

Wrote on July 11, 2007 @ 3:56 pm

“Sign Up Now!! Regret Later..”

VERY agree with this.. They really need to included this to their subcription T&C.
soufulow said,

Wrote on July 15, 2007 @ 6:03 am

@Liew: Thanks a lot for your informative inputs! appreciate it! the IP allocation depends heavily on your location. when i was staying in PJ SS12, my streamyx sucks…lots of connection problem (couldnt even connect!); however the service in ipoh currently is actually doing okay (for local hosted website); while Yap’s service at 129.s IP is all the time screwed up (no wonder he got a whole category of complaints on his blog…hahaha).

@All other commenters: Thanks a lot for all the support and comment. complaints and sharing about streamyx’s service is much appreciated! if you found any good blogpost, welcome to link them up on this post…. (that’s okay even if it’s your own blogpost!)

@AhYap: thanks for the link from http://www.streamyxsucks.com... it brings in few hundreds of clicks up till now!

Updates on my complaint (about foreign website latency issues): their customer service is unbelievablly terrible (as usual?) I had to emailed TM Nut’s custcare three times on the ping screen shots… i had to send them the screen shots in jpeg, bitmp, doc, and zip files, i even uploaded the screenshots on soufulow’s hosting (http://www.soufulow.com/images/ping-1.jpg) but still, they reply that they couldnt read the image file on their PC … i wonder are people in TM Net custcare department using 486 on a 56k dialup modem… (zzzz)
Teng Foung said,

Wrote on July 18, 2007 @ 3:33 am

TM Net Streamyx become truly ridiculous in it’s bandwidth. I’m an ex-streamyx user and I knew how the heck they do their jobs. Countless time I call their hot-line, go to the service center like go to friend house

Malaysia government employees have one bad habit which they always point the problem to other. “Soli, saya cuma incharge pertukaran alamat. Sila dail XXX untuk pertanyaan lain.” It’s like their salary earned by just helping customers to change address.

I experienced an even worst case. I applied for streamyx and telephone line suspend but they still charge me monthly fee. So I went to service center and asked why is this happen. They refuse to cut out the fee, instead ask me to pay because they don’t know how to solve this problem. WTF! This is way TOO ridiculous.

Reading this post let me know actually there are lots of victims out there like me. I’m gonna post it to my blog also.. Thanks for the info
soufulow said,

Wrote on July 18, 2007 @ 5:01 am

For the record, I have RM900+ debts with Streamyx, not that I didn’t pay for the service… but TM Nut keeps charging me even after I filed a service cancellation for three times in TM Point and Clickers.
soufulow.com » Blog Archive » The book is here! said,

Wrote on July 19, 2007 @ 2:52 am

[...] the way, some updates on streamyx are available here – a few sensible complaints with an updated list of blogger’s rant on TM’s broadband [...]
mr.singnet said,

Wrote on July 19, 2007 @ 2:09 pm

hmm..is new isp in the future or we snuff in with sreEAMYXX NAIX
soufulow said,

Wrote on July 23, 2007 @ 5:47 am

The TM Net Streamyx’s 1MBPS saga continues…

DL 135kbps – UL 50kbps
JJ said,

Wrote on July 27, 2007 @ 11:03 pm

every month i pay RM76 (512kbps) and all i get is only a FEW kbps (56kbps is better than this) speed ? when i ask them y the speed so slow , all the reason they give is the same , is bout’ too many user……?! o man , gimmi a break , y other country have tons of user more than M’sia but y still can speed up to 1gbps ?
hman said,

Wrote on July 28, 2007 @ 11:09 pm

my website url was block by isp malaysia
soufulow said,

Wrote on July 29, 2007 @ 11:00 am

@hman: That’s something new to me, what happened? Perhaps you can share more details please? anyhow, i believe it’s regardless on Streamyx services…
Dailyfree said,

Wrote on July 31, 2007 @ 7:39 am

Please see my post at AhYap. Problem is how can I get it to the Main page?
Dailyfree said,

Wrote on July 31, 2007 @ 11:55 pm

#

FOR ALL THE COCKS AT STREAMYX

Yes, count me in. I have been very patient with Streamyx. It’s really been 18 months of frustrations. Just like a true Malaysian, I swallow every damn excuse that they could provide for my routine 30 complaints a day. Yes, 30 calls a day! I can remember and recognize most of the poor staff attending my calls. All of yous are right about everything being blogged here. It’s not about the money being paid to Streamyx that matters so much to me. Nobody likes to be taken for a ride. Even the TAI-SO-HAI’s, like me who paid 6 months subscription up front from the first bill received. I can still remember the day when I jumped with joy when the modem’s DSL light stopped blinking! Waited 2 days. A big jump from 56kbps to 1024kbps, u know? Still, ah……memories.

Yes, count me in. Count me in.

Joy turned to frustration to hate. Joy becoz my beloved Malaysia have progressed to Bband. Frustration becoz the service is a lie and hate becoz Streamyx does not have the BIG bandwidth to sell to SoHai’s like me in the first place.

I don’t have to be a tech junkie to guess what is really happening. It’s all about making money. Fast easy money. Getting the new CEO, big lavish spending on advertisements, complete overhaul of every service available before….etc.(Just the same wine, but in a different bottle). Maybe Streamyx does have the bandwidth, maybe they dont. Maybe they got the wrong advice from their marketing SIFU’s and worst of all, maybe they got the wrong set of customers, like yous and me, speed junkies! How many of yous out there actually know what is bandwidth and latency and pipelining and proxies and the other shit about optimizing our internet connection. Fair guess, anyone? Less than 10%! Thats why I am joining yous to sue them. We have to educate the others. People wont know what is a sweet crisp internet connection until they have tried it once. They wont know why they cant connect and get on line until some other Streamyx subscribing SOHAI share it on a SOHAI’S blog like this.

Yes, count me in. Count me in.

For the SOHAI’S that is getting slow connection:
Tip 1: Maximize your Windows standard Internet max connection to 10.
Tip 2: Disable the Windows QoS service as 20% of your bandwidth is not fully utilized as Windows want to make their Security updates downloads faster. How often is there a patch nowadays?
Tip 3: Completly disable auto update. Set it to no notification. Update it manually….1st Tuesday of the month is MS Patch day.
Tip 4: Change your ISP
Tip 5: Try the Mozilla Firefox web browser. It’s free and it will improve your browsing speed. I guarantee, if blog here to farck ME.

Yes, count me in. Count me in.

Finally for those of you who cant connect or often no connections, I seriously urge u to access your Bband modem settings. Enable the logging and tell me I am wrong. I am not saying I am perfectly right but there are people out there commiting cyber crime on behalf of the ISP. Less people on-line less bandwidth distributed. They do this by sending Win Nukes to your IP. Win Nukes used to be able to completely disconnect anyone on Win95/98 and though the problem was fixed by MS on XP, it doesnt work on Bband modems. They can send to a lot of IP’s at just one go. They cant cover all the range but somehow all subscribers trying to connect or already connected will be affected. Enable your modems firewall and blog here to farck me if I am wrong. U should see something like this >>>firewall: Win Nuke detected, from XXX.XX.XX.XXX to your present IP. 99% of the time, the originating source is from Malaysia. Reporting to Streamyx is a waste of time as all my e-mails come back with a farcking standard reply. A better choice would be, make a police report and keep a copy for yourself. Go to mycert.org.my and complain there. Different wine in a different bottle now.

Yes, count me in. Count me in.

If u want to thank me, should my tips are valuable, invite more SOHAI’S to join SOOSTREAMYX CAMPAIGN.

MY 2 CENTS WORTH.

“Making the world a better place” – Michael Jackson
#
on 31 Jul 2007 at 3:38 am11Dailyfree
Dailyfree said,

Wrote on July 31, 2007 @ 11:56 pm

07/31/2007 03:32:35> Firewall:Winnuke detected,from 124.82.3.1 to 124.82.7.250
07/31/2007 03:02:28> Received time from Time Server 128.138.140.44
01/01/1970 00:00:16> PPP1 Session is up.
01/01/1970 00:00:16> DNS: Add IP address 202.188.1.5 (Auto discovered)
01/01/1970 00:00:16> DNS: Add IP address 202.188.0.133 (Auto discovered)
01/01/1970 00:00:15> Firewall received interface change notice.
01/01/1970 00:00:15> No Static Session Information is defined.
01/01/1970 00:00:15> NAT/NAPT Session Start: interface ppp1, WAN IP is
Dailyfree said,

Wrote on July 31, 2007 @ 11:56 pm

Here is a link to solve the max windows internet connection easily. Dnload this free proggie and it willautomatically set it for you. Uninstall it after 3 runs/ 3 shutdowns and the settings will be permanent.

http://www.download.com/Advanced-WindowsCare-Personal
wad ever said,

Wrote on August 2, 2007 @ 6:17 pm

fuck u la streamyx make mi wait 2hr for the maple path so laggy then still failed after 2 hrs fuck ur mother streamyx im veri max u r not giving us wad wu r sopposed to
wad ever said,

Wrote on August 2, 2007 @ 6:31 pm

oi fuck u la streamyx i had enough of your rubbish shit internet service stupid bastard company u go away bter la bter yet go to hell la u bitcy streamyx make mi ait so damm long for the patch and after 2hr noting happend n stop sending mi the fuckin message again n again fuck ur message la
soufulow said,

Wrote on August 2, 2007 @ 10:12 pm

Wow…. that’s a little too rough. but i guess some of us do had that ‘cursing’ needs to release that anger…
hakenden said,

Wrote on August 5, 2007 @ 2:16 am

Okay, I will summarize my complain to one word, FUCK.

Well, I’ve been living in Kepong for quite some time now and I subscribed to tmnut screamyx for 2 years, and what have I got so far?

1. The payment rose from RM66 (I took the 512kbps package) to RM76, and I was not informed of what was changed and the bill just increased, that was it.

2. The connection is unstable. Abrupt disconnections happen so often that it makes raining feel like such an unusual occurrence.

3. The line always have disruption. Usually, when connected overseas, there is a specific time between the packets sent and received from their servers to the routers that connect to Malaysia, it should not be bad, but even the Philippines connection to, let’s say America is so much better than Screamyx, what the hell?

Not to forget, even Afghanistan’s connection is using Fibre Optics in their lines when I asked one of my college friends once.

So why is TMNUT still using those sorry excuse of a cable that is like a ‘tali rafia’? Why are their services so freakin’ bad till people complain?

One reason, laziness. This is just plain retarded.
danial said,

Wrote on August 8, 2007 @ 10:23 pm

I THINK WE MUST DO A PETITION TO PUSH THE KEMENTERIAN TENAGA, AIR DAN KOMUNIKASI (CC TO MCMC ALSO) TO AGREE THE APPLICATION OF NEW TECHNOLOGY OF BROADBAND LIKE A TNB’S PROPOSAL TO BRING THE BROADBAND OVER POWER CABLES.
DUE TO OLD TECHNOLOY APPLIED, STREAMYX IS NO MORE RELEVANT FOR TODAY EVEN IT HAVE THE 4MBPS LINE.
Now 219.x is a Good IP and 60.x is Fucked Up IP said,

Wrote on August 13, 2007 @ 8:44 pm

[...] what is funny is that while I am surfing in heaven, suddenly soufulow complains a lot about his poor streamyx connection. He has download that is less than 10KB/s for certain sites. I have no idea why. He is shouting [...]
koreandramafan said,

Wrote on August 15, 2007 @ 12:37 am

Uhm … soufulow, just a little clarification, please ? The initial streamyx sucks project mentioned 1,000 signatures. Note under “More updates coming in…(updated July 18th)” that there’s another streamyx petition asking for 10,000 signatures. Are these 2 campaigns totally unrelated to each other ?
soufulow said,

Wrote on August 15, 2007 @ 12:54 am

If you are talking about this: Streamyx Petition, then no, they are not running by the same person.

But we are on the same side – the side Streamyx CEO’s not gonna like.
koreandramafan said,

Wrote on August 15, 2007 @ 1:02 am

Oh, thanks for your ultra quick response : )) I want the CEO’s head or do I have to fight everyone to get it so that I can hang it outside my window ? There’s actually quite a couple of very funny and not so funny cussin of tmnuts and tmnits at http://www.midoyo.net under the Clubbox section. Am a computer I-DYOT so do not know how to “transfer” some of those complaints to your blog to boost your pet project of collecting all the rants on those nuts & nits ^^.
Marcus Liew said,

Wrote on August 16, 2007 @ 12:05 am

I’m from Sabah, a place that tmnut probably gives very little priority compared to anywhere else. My connection disconnects about 30-50 times a day. In the past hour it disconnected 5 times. On a good day, it would disconnect less than 10 times. I’m paying RM 88 a month for this type of lousy service. Tmnut doesn’t think long term. One day they government will retract their monopoly, and people will purposely leave tmnut for other services just out of spite from all those years of abuse and taking advantage of its consumers. At least I know I will.
Lip FvnG said,

Wrote on August 16, 2007 @ 2:26 pm

well… why streamyx sucks ? because they monopoly the broadband in malaysia, so there is no competitor means no improvement which make them feel ” kalau u tak nak guna , jangan guna la ” from some stupid operator… actually thier operator all were trained to accept complaint… actually, i have been using for very long… n i have been calling streamyx more than i call back my house…

everytime my connection dc for no reason… i call in they will tell u stupid solution like we malaysian really stay up the trees and we don’t know how to turn off the modem n on, check the cable , restart pc… ” kalau tak boleh lagi , format pc ” see how stupid they can be… hiring a bunch of ppl who dun understand wat is networking to giv solution to the isp user… in fact we should learn from them , they r smart , next time if happen ur company is as bad as streamyx do this like them…

streamyx is fooling around with us, ppl… they hire 3 – 4 operator on purpose to accept complaint from us , their operator is well trained n they wear those full metal jacket with the word ” malaysia boleh ” behind the jacket… and they really think that malaysia really boleh with all this stupid people… wat 1mbps line, i think wait till malaysia wawasan 2080 oso we cannot see a 384 bit persec download rate…

now what i m waiting for is company like digi, celcom , maxis to come out with better broadband service to take them down… actually now they have… but after looking at the term n condition… i feel i will still stick to streamyx for awhile to continue call thier FMJ team up and try to aim their head and shoot till my pressure gone after a day of working to make thier life harder… and to make my life easier… not bad wat , when u r not happy call up complaint , u quarrel with bf gf , call up to screw them , anything , just call them and use chainsaw to cut them into pieces…

yes… some of my fren tell me ” jangan la , orang cari makan leh “, but i reply ” they wan to work for a stupid company like this , they better get ready to be screw by ppl , ” kalau tak nak discrew , jangan bekerja di streamyx ” , thank you… i feel better after typing so much… thanks soufulow for coming up with this site… soufulow boleh !
Young said,

Wrote on August 16, 2007 @ 8:45 pm

Hi, I seems to get a verry fast speed sometimes but sometimes the speed is really like a turtle.

May I know how to check which IP I am connected?
Young said,

Wrote on August 16, 2007 @ 9:21 pm

Hi soufulow, I have my blog at
http://tm-streamyx.blogspot.com.

I have added your Link.
ocean said,

Wrote on August 16, 2007 @ 9:35 pm

they juz sux… connection low like hell.. we aren’t getting what we paid for.
soufulow said,

Wrote on August 17, 2007 @ 1:03 am

@Young:
You can check your IP address at http://www.ip-adress.com/

@Ocean:
That’s what we complaining about here, right?

@Lip FvnG:
Thanks for the support, appreciate that a lot!

I couldn’t agree more on the operator issue you mentioned. besides poor product/service quality, we’re experiencing dishonest and unreliable customer supports from TM.

Remember taiwan quake that affects all the net? i believe i was the among the first (ok, or maybe the first 1000) to call up them to complain on the slow speed… and guess what they answer me? “we are undergoing upgrading job!” what a lier! they are probably trained to lie…

And for the “orang cari makan leh”… that’s not an excuse at all. aren’t us cari makan as well? we are paying our hard earn money to streamyx and what we got in return? a constant internet disconnection for more than 50 times a day?! that’s not cari makan – that’s call TIPU MAKAN, begger!~
soufulow said,

Wrote on August 17, 2007 @ 1:04 am

By the way Young, your blog return a 404 error – thought you might wanna fix it?
Lip FvnG said,

Wrote on August 17, 2007 @ 10:54 am

however weird thing is that , i been using for quite some time , so far , i haven’t really experiencing the dc more than 10 – 20 times a day… i think 3 times a day oso not really… i m staying in klang , kampung jawa somewhere near the palace… only thing that i can think of is because there r some ppl with power staying around here… if u know wat i mean… so i dun really experiencing the dc thingy but i do get problem like , they dun send me bill , and they just freeze my line… when i giv the operator a hard time… they call up the next day… ask me bout my address and still NO BILL even after a few months………..

not to say that i dowan to pay… i will pay but if no bill how to pay… actually i dun mind pay online , it’s faster , convenient and easy , but then when i think of the stupid service they giv me, i decide not to care bout it n if they freeze my account i will screw them because it’s thier fault for not sending me a bill… already giving bad connection to ppl yet still dun send bill to me , not only happen to me , alot of my fren also get the same shit… ( correct me if i m wrong , they dun send bill to ppl anymore ? everyone need to pay online ?)

suddenly i realize , they still owe me a modem , even though it’s a low quality piece of junk modem that will burst easily (the first 1 they gave me burst 2 – 3 times even after they replace it for me ) but they didn’t send me also , they call me up tell me , there is a modem for me, will be sending to me… dunno half year ago ? cannot remember… n then now… where is my modem… when i apply the line , i actually install everything by myself, then after 2 weeks to 3 ? the mechanic , i think so , call me n ask me whether where is my place n they r coming to install it.. wat the… n tat’s y i dun get my modem… sekali make me feel like it’s my fault for not letting those idiot to come install, and therefore i get punishment for not getting that rubbish modem… i mean come on man , sending a package to me really so hard ? every month we pay them 66 , 77 , 88 leh , how many ppl actually using 30k ? 40 k ? , i take it as only 10 k ppl using , 10 000 x 66 buck for a month n how expensive is it to just deliver 1 package to me… oh ya… i forgot, my bill oso they can’t send it to me , now i m expecting them to send me a package… my bad my bad… hmm.. looks like in the end , it’s not streamyx fault but it’s my fault…

————————————————-
first

lip : eh steam x , mana saya punya modem , saya sudah apply lama , masih tak hantar modem kepada saya punya…

steam x: kenapa u tak tunggu mechanic kami sampai untuk install ?

lip : errr… kerana saya perlu gunakan dan tau macam mana nak install lo…

steam x : jadi itu u punya pasal lo, kalau u tunggu mechanic datang , dia akan bawah modem itu samanya dan install ma… sekarang tak ada modem lo…

lip : har…

————————————————–
second

lip : eh steam x , apa sal u orang freeze saya punya account ?

steam x : oh encik tada bayar bill , sudah 3 bulan oh …

lip : tapi i tak dapat kertas itu yang katakan saya hutang steam x 88ringgit pun

steam x : ya ka ? mana u tinggal ?

lip : kampung jawa lo

steam x : oh… kampung kampung hor, susah nak sampai oh, mungkin tak dapat cari rumah u oh…

lip : har …

————————————————-
Mallie said,

Wrote on August 17, 2007 @ 8:10 pm

I want to cook TM Net’s CEO’S dickhead soup….
Then give it to stray dogs at my home…

I am one of the TM Net Streamyx customer subscribing RM 88 package and the most fastest download speed that I can get just 50kbps.

I have made a lot of phone call to their customer service but what I get just report number, dumbass technician who do nothing and said “There is no problem.” and phone call from TM Net Streamyx Customer’s money care asking about my connection, is it ok or not, but it will never be okay because TM Net Streamyx never fix it and cannot fix it.

To anyone of you who working with that damn company, plz do not defend your employer because your employer is moron. And if you defend your employer you are nothing but a moron slave.

Lastly to all people who also hates Streamyx, why don’t we gathered together and made formal report to TTPM or Tribunal Tuntutan Pengguna Malaysia. I already ask one of TTPM staff, she said, if all of us gather together, we can fight them and nothing to be afraid… Okkk
soufulow.com » Blog Archive » The streamyx saga continues… said,

Wrote on August 18, 2007 @ 12:03 am

[...] haters, you might want to re-read my previous streamyx complaint post. if you’re not aware, i’m getting some very very valuable complaints (thanks hakenden, [...]
The Malaysian Blogosphere » Blog Archive » Soufulow: The streamyx saga continues… said,

Wrote on August 18, 2007 @ 2:48 am

[...] haters, you might want to re-read my previous streamyx complaint post. if you’re not aware, i’m getting some very very valuable complaints (thanks hakenden, [...]
young said,

Wrote on August 20, 2007 @ 6:23 pm

Hi soufulow,

I’ve update my blog here. Sorry for the late reply.

http://tm-streamyx.blogspot.com/
cyanyde said,

Wrote on August 22, 2007 @ 1:00 am

Just did a test at http://www.speedtest.net and this are my results

Gave up testing after the two because even doing the test was stressful… oh and the brickfield server test came back 1200kbps plus. I hope those responsible at tm net for this streamyx service will just die and burn in hell. Can’t imagine someone allowing this to happen for so many years…
koreandramafan said,

Wrote on August 22, 2007 @ 4:30 pm

SIGH ! Am brainless when it comes to all these technical IT concepts/jargons. My downloading speed has even hit around 6 kbps recently (this on a 1M subscription) and that *tupid speedometer test on streamyx’s web-site showed around 600 kbps on Sunday/Monday (19/20 August). I’m located in the Brickfields area (IT friend of mine mentioned once that there’s a huge server in Brickfields). The pen is mightier than the sword BUT I can’t nail tmnet’s hide in writing as I don’t have the knowledge while some have the knowledge but can’t write. Most complaints to tmnet are via the phone, I suspect. My e-mail is koreandramafan@gmail.com for those who can help me out with these speedtest.net and how to capture screenshots (think that’s the correct term ?), etc. for me to jam my written complaint far into tmnet’s small intestines.
P.S. I know how to Print Screen : ) Took a pretty long while to master that simple function.
CHEATED STREAMYX USER said,

Wrote on August 22, 2007 @ 11:18 pm

Hi im going to add my complaint on streamyx, they have been known to be extremely slow back in the days, and few months ago some has said that their service has improved. So I decided to give it a try.

I signed up for an account, I had to wait about a week before someone from streamyx actually called. But days before that i have already liaised with a contractor who installed everything for me in within 24 hours of contacting him.

I am a hardcore online gamer, and to my disbelief, I had a latency of 300ms in World of Warcraft. In the wee hours of morning, I get 250ms… for a week. And then it all started getting worse and worse. I now have a latency of 3000ms and sometimes 30k ms no joke. I now have to connect through a local vpn to get good connection.

Surfing is horrible, again. from bad to worse. I’ve called them up NUMEROUS TIMES, and they keep tell me the same old thing, telling me to do the same old ipconfigflushdnsclearbrowsercache bullshit x1000000000000000 times. I have given up calling their call centre because they know nuts about PCs, all they do is read from a protocol they were given the first day of work.

This is madness! 50 years of Merdeka.. right.
Dailyfree said,

Wrote on August 23, 2007 @ 7:49 pm

Greetings to all you bloggers…again.

Your latency and frequent disconnections are as I have said before lies in the fact that Streamyx is using all sorts of stupid and ILLEGAL CYBER CRIME tactics.

Just access your modem thru your web browser.. For me its just typing 10.0.0.2 in the address bar. Then u can see your modem’s options and configs. Turn on the firewall for your own sake. This will stop your disconnections. I guarantee it.

Make sure you are on PPPoE not PPPoA.

Enable the logging feature if your modem have one. If u dont better u change to one that does. If yours have a logging feature, turn on the logging features, make sure u enable logging for Winnuke, IP Spoofing, SYN Flood and so on. I cut my head if u dont see Winnukes and all that nonsense.

Everytime we connect to Streamyx, we must get a time stamp from their server as a verification of our Dynamic IP that identifies us to the world. However, when we are assigned an IP, they are leased from Streamyx. Usually for 24 hours. If 10 users with 1Mbps logs on they have to give out 10 leases with 10Mbps deducted from Streamyx servers and can u imagine how many subscribers they have now. They cant refuse any connection from their subscribers legally, so thay are doing it illegally. They are are using automated attacking programs which attacks IP’s that start from say 124.82.0.000-124.82.0.256 per every 5 seconds and they move on and on till they finish the range. If you are on say 124.82.0.123, then u will be disconnected. When u are disconnected, u give up the lease and they get back 1Mbps to be given out to someone else logging in! Easy to understand isnt it? Latency is of course affected as majority of their users will be spending more time trying to log on and repeating the process over and over again.

Tracking all these attackers, I have lodged complaint after complaint with myCert. Streamyx says they cant trace as it is a Dynamic IP. This is bull shit because all details are in their servers at Brickfields, Shah Alam & Cyberjaya. This is a conspiracy from Streamyx to minimize users on line as they do not have the bandwidth to give to all their subscribers.

Start tracking your Modem’s Firewall logs. What Streamyx is doing is illegal by Malaysian law. I give you just a sample of what the logs will lokk like below. Tell all your friends about this. Thank you.

01/01/1970 00:00:12> PPP1 PPPoE Session is established.
01/01/1970 00:00:15> PPP1 PAP Authentication success
01/01/1970 00:00:15> PPP1: PPP IP address is 124.82.12.119
01/01/1970 00:00:15> PPP1: PPP Gateway IP address is 219.93.218.177
01/01/1970 00:00:15> PPP1: DNS Primary IP address is 202.188.0.133
01/01/1970 00:00:15> PPP1: DNS Secondary IP address is 202.188.1.5
01/01/1970 00:00:15> NAT/NAPT Session Start: interface ppp1, WAN IP is 124.82.12.119
01/01/1970 00:00:15> No Static Session Information is defined.
01/01/1970 00:00:15> Firewall received interface change notice.
01/01/1970 00:00:16> DNS: Add IP address 202.188.0.133 (Auto discovered)
01/01/1970 00:00:16> DNS: Add IP address 202.188.1.5 (Auto discovered)
01/01/1970 00:00:16> PPP1 Session is up.
08/23/2007 17:07:30> Received time from Time Server 128.138.140.44
08/23/2007 17:14:33> Firewall:Winnuke detected,from 124.82.52.10 to 124.82.12.119
08/23/2007 17:14:36> Firewall:Winnuke detected,from 124.82.52.10 to 124.82.12.119
08/23/2007 17:16:38> Firewall:Winnuke detected,from 124.82.3.43 to 124.82.12.119
08/23/2007 17:16:41> Firewall:Winnuke detected,from 124.82.3.43 to 124.82.12.119
08/23/2007 17:23:40> Firewall:Winnuke detected,from 124.82.85.132 to 124.82.12.119
08/23/2007 17:24:38> Firewall:Winnuke detected,from 124.82.3.43 to 124.82.12.119
08/23/2007 17:24:41> Firewall:Winnuke detected,from 124.82.3.43 to 124.82.12.119
08/23/2007 17:33:31> Firewall:Winnuke detected,from 124.82.21.62 to 124.82.12.119
08/23/2007 17:33:34> Firewall:Winnuke detected,from 124.82.21.62 to 124.82.12.119
08/23/2007 17:36:49> Firewall:Winnuke detected,from 124.82.3.43 to 124.82.12.119
08/23/2007 17:36:52> Firewall:Winnuke detected,from 124.82.3.43 to 124.82.12.119
08/23/2007 17:44:57> Firewall:Winnuke detected,from 124.82.3.43 to 124.82.12.119
08/23/2007 17:45:00> Firewall:Winnuke detected,from 124.82.3.43 to 124.82.12.119
08/23/2007 17:46:11> Firewall:Winnuke detected,from 124.82.57.39 to 124.82.12.119
08/23/2007 17:46:14> Firewall:Winnuke detected,from 124.82.57.39 to 124.82.12.119
08/23/2007 17:51:04> Firewall:Winnuke detected,from 124.82.14.244 to 124.82.12.119
08/23/2007 17:51:07> Firewall:Winnuke detected,from 124.82.14.244 to 124.82.12.119
08/23/2007 17:52:11> Firewall:Winnuke detected,from 124.82.3.43 to 124.82.12.119
08/23/2007 17:52:14> Firewall:Winnuke detected,from 124.82.3.43 to 124.82.12.119
08/23/2007 18:07:23> Firewall:Winnuke detected,from 124.82.46.162 to 124.82.12.119
08/23/2007 18:07:26> Firewall:Winnuke detected,from 124.82.46.162 to 124.82.12.119
Xwee said,

Wrote on August 26, 2007 @ 11:52 am

I heard that streamyx in western malaysia is better than east malaysia. East malaysia’s line is even like shit.

Streamyx are not well know for its’ fast speed but its’ fucking lousy line and speed. My friend in australia could download a 5GB file in just 12 hours.

As in malaysia… i spend more than 10 days full which is also more than 240 hours to finish the download.. wat the fuck la streamyx. Slogan of enjoy the fastest line?? Kiss MY FUCKING ASS man.
( this msg i resend 3 times due to internet line failure )
ShaolinTiger said,

Wrote on August 28, 2007 @ 1:05 pm

Here’s another one

http://www.shaolintiger.com/2007/08/28/tmnut-again/
http-408 said,

Wrote on August 30, 2007 @ 12:29 am

Any lawyers reading this???

quote from the ISPs promotion:”stays perpetually connected to the Internet with speed bandwidths of 384kbps up to 4.0Mbps.”
In my opinion this is not legal. They are promising >384kbps to INTERNET! The internet is international network not their own net in Malaysia.
Comments please.
koreandramafan said,

Wrote on August 30, 2007 @ 11:55 am

I wouldn’t mind suing tmnet BUT the logistics of getting tmnet customers to corroborate my testimony in court is a bit of a nightmare : ))

Meanwhile, this was my covering letter to my 3rd written complaint to tmnet :

TO WHOM IT MAY CONCERN,

The importance of communication, the foundation of good customer relations for any reputable company in Corporate Malaysia today, cannot be confined to mere prompt payment reminders.

To cut to the chase, kindly apprise me of the status of my above complaints, especially tmnet’s justification in expecting me to pay RM 67 w.e.f. 13 July 2007 for a dial-up service and the missing information of the total amount of data usage between 10 July 2007 ¨C 9 August 2007 in my bill of 13 August 2007.

Sincerely,
A long-suffering tmnet customer.

OFFICIAL COMPLAINT NO: 3 DATED 24 AUGUST 2007 FOR STREAMYX ACCOUNT NO : 20060245558710 (YOUR REF NO : 6129642/6129670)

In http://www.streamyx.com, you claim in a bold heading :
“Experience the Internet like never before

With Streamyx, you get broadband access service, which stays perpetually connected to the Internet with speed bandwidths of 384kbps up to 2mbps.
So, now when you download your favourite songs, movies, music videos and even accessing your favourite websites, you won’t have to wait for ever and ever, leaving you with more time to enjoy the Internet as you like.
Broadband your life today and experience the World Wide Web like never before.”

In http://www.tm.net.my, you further make this claim, “Committed to bringing you the best”

Well, tmnet & streamyx have certainly set Malaysia “Tak” Boleh benchmarks in my experience of the internet and if this is the best you can be committed to do (dishonestly inducing me, a Malaysian citizen, to upgrade by paying more for what is essentially dial-up camouflaged as snail-paced broadband access service where I am unable to complete downloading my favourite movies !), I doubt you’ll be able to promote “the development of a knowledge-economy and Malaysia as the preferred destination on the Global Information Superhighway.” (quoting from another superlative description of tmnet’s Vision).

Attached are print-outs of the ridiculous downloading speeds varying from 0.1 kbps to 3.5 kbps for the past week and the test results of TMNet’s speedometer !

May I enquire on the basis of this self-glorifiying description “TM Net is currently South-East Asia’s leading Internet Service Provider” in view of the recent survey by the Executives Working Together (TEC) Asia and the Malaysian Institute of Economic Research (MIER) which revealed that Chief Executive Officers (CEOs) in the country were generally unhappy with the state of Malaysia’s broadband services, especially where the majority of areas in Malaysia are still covered by only one ’sleeping giant’ ISP and not much effort is put in by the ISP to improve its broadband services or to deliver on the promised access speeds ? Please see http://www.zdnetasia.com/news/communications/0,39044192,62028004,00.htm

If tmnet can fail its business customers, what more its residential subscribers paying miniscule fees as compared to the corporate rates paid by these CEOs ?

As for your Mission statement that you aim to enrich your customer’s experience, you have certainly exceeded expectations where I am concerned by greatly enriching me with aggravation, heartburn and a perpetual impression of deceitful business practices on the part of tmnet.

At this juncture, is it too much to expect plain old competence, integrity and heart from tmnet, by, firstly, setting my P2P data tunneling to HIGH priority with consistent connection success rates so that I could enjoy my previous downloading speed of 120 – 150 kbps and secondly, waiving the charges with effect from 13 July 2007 as per your acknowledgement date of 13 August 2007 on my earlier complaint ?

Or do I have to concurrently join http://www.streamyxsucks.com’s campaign, refer this matter to http://www.cfm.org.my and http://www.mcmc.gov.my and thereafter seek to exercise my rights and vindicate my position as a consumer in Malaysia under the Consumer Protection Act 1999 & the Communications And Multimedia Act 1998 ? I have much confidence that if the latter option needs to be resorted to, I would be able to garner thousands of tmnet customers in the Klang Valley alone to personally corroborate my testimony of non-existent tmnet services and pathetic downloading speeds either before the Consumer Claims Tribunal or in the High Court of Kuala Lumpur.

Last, but not least, why is the outdated information of the total amount of data usage for 10 June 2007 – 09 July 2007 reflected in my bill of 13 August 2007 ? Whither the information on the total amount of data usage between 10 July 2007 – 9 August 2007 ??

TMNET’s subsequent reply to my 3rd complaint and my reply in blue interwoven in their reply (don’t think the blue color can be seen here so have changed the blue text to capital letters^^):

DEAR MR CHIEF EXECUTIVE OFFICER OF TMNET & NARUTI SAMURI,

IT COSTS A BIG CORPORATION LIKE YOU VERY LITTLE TO KEEP A CUSTOMER SERVICE REPRESENTATIVE ON THE PHONE WITH ME FOR 35 MINUTES OR MORE DURING EACH ROUTINE TROUBLE-SHOOTING SANDIWARA AND WHEN SUCH REPRESENTATIVE IS REPLYING TO MY WRITTEN COMPLAINT(S) — BUT IT COSTS ME, A REGULAR PERSON WITH A LIFE TO LIVE AND A CAREER TO MIND, A WHOLE LOT MORE.

THERE’S A PERNICIOUS ECONOMY OF SCALE AT WORK HERE: THE BIGGER THE COMPANY, THE LESS COSTLY IT IS FOR THEM TO TAKE UP HOURS OF MY OR ANY INDIVIDUAL’S TIME.

BELOW ARE MY REPLIES IN BLUE TO YOUR MESSAGE COUCHED IN VAGUE IT LANGUAGE & POLITESSE.

TM Net Customer Care Support wrote:
Dear ………….,

Thank you for your e-mail to TM. Firstly, we would like to apologise for the late reply.

With regards to your difficulties in downloading Korean movies through Clubbox server, we would like to inform you that the throughput is still subject to the inter-ISP connectivity, for both domestic and international; and is not solely dependant on the performance of the host or the host of the intended destination itself. Please note that TM does not have any control over the availability of the international hosts performance.

TMNET MAY ” ………… NOT HAVE ANY CONTROL OVER THE AVAILABILITY OF THE INTERNATIONAL HOSTS PERFORMANCE.” AS CAN BE CLEARLY SEEN BY ME SINCE I SUBSCRIBED TO STREAMYX BEGINNING APRIL 2006 WHERE THE CONNECTION AND DOWNLOADING SPEEDS WERE NEVER AS IRRITATINGLY SLOOOOOOOOOOW AS SINCE MID-JULY 2007 !! I DON’T FLATTER MYSELF AND TMNET SHOULDN’T EITHER IN IMPLYING THAT INTERNATIONAL HOSTS SUDDENLY LIMIT TMNET CUSTOMERS’ DOWNLOADING SPEEDS ?!

I AM SURE YOU ARE AWARE OF THE PERCEPTION IN THE MARKET THAT ISP’S WITH NOT ENOUGH MONEY LIMIT P2P TRAFFIC TO REDUCE THEIR OVERALL NETWORK CONGESTION BY SETTING P2P DATA TUNNELING TO LOW PRIORITY, WHICH MEANS SUPER LOW SPEEDS AND 1 TO 0 CONNECTION SUCCESS RATE.

We wish to inform you that as an Internet Service Provider, TM’s role is in providing Internet connectivity and access but is unable to guarantee the delivery of the contents and performance of the host; which is not within the domain of TM. In fact as part of our network performance policy, our international traffic management capability is designed to cater for all customers’s requirements to ensure they have optimal experience using the Internet.

AS CAN BE CLEARLY SEEN FROM THE PRINT-OUTS WHICH I HAD EARLIER SUBMITTED TO YOU, I HAVE SUCCESSFULLY INITIALIZED A CONNECTION TO THE INTERNATIONAL PEERS. WHAT’S STOPPING MY COMPUTER FROM DOWNLOADING/UPLOADING TO THOSE PEERS ARE TMNET’S PURE “PACKET DE-PRIORITIZING” IN P2P NETWORKS 24/7 !! THAT IS COMPLETELY UNACCEPTABLE AND A CRIMINAL FRAUD OF EPIC PROPORTIONS BEING PERPETRATED ON TMNET’S CUSTOMERS. MY COMPUTER IS ONLY DOWNLOADING FROM TMNET CUSTOMERS IN MALAYSIA SO WHAT ON EARTH KIND OF “INTERNATIONAL TRAFFIC MANAGEMENT CAPABILITY” POLICY IS TMNET DESIGNING ? IF YOU INTEND TO CATER ONLY TO LOCAL (KAMPUNG) INTERNET TRAFFIC IN ENSURING MALAYSIANS OF THEIR “OPTIMAL EXPERIENCE USING THE INTERNET”, YOU SHOULD HAVE THE DECENCY AND HONESTY TO SO REPRESENT TO THE WHOLE OF MALAYSIA AND NOT HIDE BEHIND ARCANE COMPUTER SCIENCE CONCEPTS AND TERMINOLOGIES.

I SHOULD BE CONNECTED AT LEAST 70% OF THE SUBSCRIBED SPEED FOR 95% OF THE TIME, IN ACCORDANCE WITH THE COMMUNICATIONS AND MULTIMEDIA ACT 1998 ON QUALITY OF BROADBAND ACCESS SERVICE REQUIREMENT. SINCE I HAVE SUBSCRIBED TO THE 1 MB PACKAGE, I SHOULD AT LEAST BE GETTING 700 KBPS. I USED TO GET AROUND 120 – 150 KBPS BUT SINCE 13 JULY 2007, THE SPEED WHICH TMNET HAS BEEN GIVING ME RANGES FROM LESS THAN 10 KBPS TO 20 KBPS !!

While all our policies are in place to ensure better service assurance domestically, it is very unlikely that any ISP would be able to guarantee an end-to-end performance to international sites. As we do recognise that our customer base has increased, we are making continuous efforts to upgrade our infrastructure to meet the requirement for higher bandwidth capacity.

TMNET COULD AND SHOULD OFFER PACKAGES OF, FOR EXAMPLE, ONLY 10 KBPS CONNECTION FOR THE AVERAGE AHMAD/ SAMY/AH TAN WHO ONLY WANTS TO CHECK E-MAIL ACCOUNTS AND SURF THE NET (A WEB PAGE CERTAINLY DOES NOT REQUIRE 150 KBPS BEFORE IT WILL OPEN).

IT IS A WELL KNOWN FACT THAT SUBSCRIBERS OF YOUR UNLIMITED PACKAGES OF 512K/ 1.0 M/ 2.0 M/4.0M ARE THE VERY PEOPLE WHO NEED FAST DOWNLOAD CONNECTIONS FOR P2P AND WHO CREATED THE DEMAND FOR YOUR BROADBAND BUSINESSES IN THE FIRST PLACE !

ON THE ONE HAND, YOU ALIGN YOURSELF WITH INTERNATIONAL STANDARDS (TOTALLY IGNORING THE FACT THAT BY INTERNATIONAL STANDARDS, TMNET’S BROADBAND IS THE SLOWEST AND MOST EXPENSIVE IN THE WORLD – IS IT SURPRISING THEN THAT ONLY 12 % OF THE 5.5. MILLION HOUSEHOLDS THAT HAVE INTERNET ACCESS ARE BROADBAND USERS ?) WHILE ON THE OTHER HAND, YOU ARROGANTLY CLAIM TO ADOPT INTERNATIONAL PRACTICES (OTHER ISPS IN THE WORLD MAY BE INDULGING IN P2P THROTTLING BUT BEAR IN MIND THAT THESE ISPS PROVIDE BLAZINGLY FAST DOWNLOADING SPEEDS AND THEIR THROTTLING IS ONLY DURING CERTAIN TIME PERIODS AND NOT 24-7!).

However, in order for us to streamline such matter, kindly run a traceroute and ping (-n 30) command from your Streamyx connection to the said server (during peak/ non-peak hours) and provide us with the result (copy/paste using notepad).

To run a traceroute command:
1) Click Start
2) Click Run
3) type: cmd
or type: command [press Enter]
4) In MS-DOS prompt, type: tracert {Clubbox server address} [press Enter]

To run a Ping command:
1) Click Start
2) Click Run
3) type: cmd
or type: command [press Enter]
4) In MS-DOS prompt, type: ping {Clubbox server address} -n 30 [press Enter]

TMNET HAS CERTAINLY PUT ITS FOOT INTO ITS MOUTH WITH THE ABOVE SUGGESTION. AS NO TMNET SUBSCRIBERS HAVE CLUBBOX IP’S, WHAT ARE YOU SUGGESTING THAT I OR OTHERS PING ?

Once again, our appreciation for your feedback, and most importantly for being our valued customer. Rest assured we are committed in delivering excellent service and will constantly strive for improvement in all areas of our operation.

YOU HAVE YET TO FURNISH THE MISSING INFORMATION OF THE TOTAL AMOUNT OF DATA USAGE BETWEEN 10 JULY 2007 TO 9 AUGUST 2007 IN MY BILL OF 13 AUGUST 2007.

YOU WOULD CERTAINLY APPRECIATE THAT I AM NOW DEMANDING AN IMMEDIATE DOWNGRADING TO THE UNLIMITED 512K PACKAGE. EVEN A FOOL WOULD NOT PAY RM 77 EVERY MONTH FOR DIAL-UP (SLOWBAND) SPEEDS, WHAT MORE YOURS TRULY, YOUR “VALUED CUSTOMER” !

Should you require further assistance or would like to submit any enquiry/feedback, kindly visit http://www.tm.net.my and click “Need Help? Contact our Customer Service”.

We thank you for taking the time to write to us and look forward to serve you better.

I DON’T KNOW WHY NONE OF TMNET’S EXECUTIVES DON’T JUST WAKE UP ONE MORNING AND REALIZE THAT THE WAY TO DOMINATE THE BROADBAND INDUSTRY ISN’T TAKING OUT MORE ADVERTISEMENTS ON BILLBOARDS AND NEWSPAPERS ON THIS OR THAT PROMOTIONAL CAMPAIGNS. IT’S CREATING A SERVICE THAT’S SO GOOD, THE CUSTOMERS LOVE TMNET, RECOMMEND TMNET AND (HERE’S THE BIG ONE) DON’T LEAVE TMNET AT THE FIRST OPPORTUNITY.

Regards,
Narati Samuri
Customer Care Support, Internet Services,
Customer Service Management,
TM Retail.

http://www.tm.net.my

(ICOMS#6399987-369380)

Xwee,

Been attempting to download an 8 G Japanese drama, Love Story, from d-addicts.com via utorrent since 03 August 2007 and it’s now only 57 % completed. At tmnut’s screamyx’s snailband, there will soon be no seeders/peers for my Japanese drama. You’re lucky you finished your downloading in 10 days ^^.
streamyx?turtlemyx! said,

Wrote on September 2, 2007 @ 2:46 pm

i was using 1mb line
but its run 18kbps (2.3kb/s)
wat the hell
still call it streamyx?
every month pay the standard price
never get any rebate
so slow connection
but giving promotion somemore @ merdeka rm77@1mb line
suck!

we as previous member using the same line
with higher price compare NEw promotion line
its ok with that
problem is~
cant the streamyx maintenance the line @ 800-900?
but i using it now @ 18kbps (2.3kb/s)
how come i no angry(the operator 100# malay guy ask me to be not angry while bring abit laugh)

izit funny for that?
reason – technician not work at sunday@ try to reset it @ upgrading)

then saying that his house line also 1mb
but very satisfy~
fuc~
he satisfy ~i m not satisfy,18kb/s line
but in actually i was 1mb line
!!!

asking me to wait 2 days waiting technician to fix it….
ok…wait and c…but streamyx really suck!

where else to complaint?
~~
hate the service
streamyx?turtlemyx! said,

Wrote on September 2, 2007 @ 2:49 pm

problem goes on 2 days d start from friday nite

@~~~ 18kbps~

1mb line
serious?
koreandramafan said,

Wrote on September 3, 2007 @ 9:59 am

Is there a word limit to how much can be posted here ?

BTW, called tmnet technical services around 2.15 a.m. yesterday morning (2 Sept) after I tried to run the speedometer test and found that it took a blooming FULL 5 minutes for the file to be downloaded after which the darn thing hang or hung itself >_
daniel said,

Wrote on September 4, 2007 @ 7:58 am

streamyx is piece of shit. Ive been downloading 7Gb files for almost a month now!! At morning, the download speed is only about 0.1kb/s – 2kb/s and the 26kb/s at most. This is shitman, the greatest shit ever!!
koreandramafan said,

Wrote on September 4, 2007 @ 2:38 pm

Daniel, your peers are all from Malaysia. I can’t get any international connection since yonkers and my downloading speed(s) are like 0.1/0.3/0.5 kbps!

TM technician came to my place just now with a load of *hit. Best part – he called his office & was told that my plan was 512K’s. I told the NUT it was 1M but he didn’t believe me !! Am I in Rod Steiger’s Twilight Zone O_O!!

Off to TMpoint now to go give those bleeding F***S a piece of my precious mind.
koreandramafan said,

Wrote on September 5, 2007 @ 10:41 am

This will be my last rant as too much of my life has been spent/wasted on this crook of an outfit known as tmnet.

Date: Mon, 3 Sep 2007 01:53:42 -0700 (PDT)
From:
Subject: Re: ICOMS#6399987-369380
To: TM Net Customer Care Support

I DEEPLY REGRET TO NOTE THAT YOU HAVE NOT SEEN FIT TO ANSWER THE 2 COMMON QUERIES IN MY WRITTEN COMPLAINTS SUBMITTED AT TMPOINT AND VIA E-MAILS SINCE EARLY AUGUST 2007.

DOES TMNET STILL EXPECT ME TO PAY RM 67 W.E.F. 13 JULY 2007 AND RM 77 W.E.F 13 AUGUST 2007 FOR A DIAL-UP SERVICE OF BETWEEN 10 – 20 KBPS ALMOST EVERY NIGHT ?

WHERE IS THE MISSING INFORMATION OF THE TOTAL AMOUNT OF DATA USAGE BETWEEN 10 JULY 2007 TO 9 AUGUST 2007 IN MY BILL OF 13 AUGUST 2007 ?

TM Net Customer Care Support wrote:
Dear …………,

Thank you once again for your e-mail to TM. Firstly, we would like to apologise for the late reply.

With regards to your difficulties in downloading Korean movies through Clubbox server, we regret to know that you are facing such difficulty. However, after verifying in our system, we found that the report is still in progress. Therefore, we have updated our Technical Department and urged for an urgency towards this issue. Alternatively, if you wish to check your report status, kindly contact our Technical Department at 100 and select “Internet Services”. IF YOU ARE REFERRING TO REPORT NO. 6268029, IT WAS CLOSED BY SANJAY GANDHI A/L KRISHNAN BECAUSE “IT WAS SENT TO JOHOR AND WILL NOT BE ATTENDED TO. THE REPORT HAS TO BE CLOSED AND A NEW ONE OPENED UNDER 6508807 !” I HAVE JUST COME BACK FROM TMPOINT MUZIUM TODAY AFTER DEMANDING THAT REPORT NO. 6268029 BE RE-OPENED UPON REALIZING THAT THAT EXCUSE BY SANJAY WAS FALSE AND IS A REFLECTION OF HABITUAL INDOLENCE ON THE PART OF TMNET !!

As stated in the previous e-mail, in order for us to streamline such matter, please be advised to run a traceroute and ping (-n 30) command from your Streamyx connection to the said server (during peak/ non-peak hours) and provide us with the result (copy/paste using notepad).

To run a traceroute command:
1) Click Start
2) Click Run
3) type: cmd
or type: command [press Enter]
4) In MS-DOS prompt, type: tracert {Clubbox server address} [press Enter]

To run a Ping command:
1) Click Start
2) Click Run
3) type: cmd
or type: command [press Enter]
4) In MS-DOS prompt, type: ping {Clubbox server address} -n 30 [press Enter]
AS YOU ARE THE PURPORTED PROFESSIONALS, I WOULD STRONGLY SUGGEST YOU DO THE PINGING OR WHATEVER AT YOUR END AND LIAISE DIRECTLY WITH YOUR INTERNAL UNITS, LIKE THE TECHNICAL SERVICES DEPARTMENT FOR AN EARLY RESOLUTION OF THIS “DIAL-UP” SERVICE DRESSED UP AS BROADBAND WHICH YOU HAVE BEEN SUBJECTING ME TO SINCE MID-JULY 2007.

However, please note that connection speed that customer should have is based on the best effort basis and it is applicable in any DSL service. The speed that you may receive can be affected by a lot of factors including the quality of copper wire, distance to the port exchange, weather, electromagnetic effect, your PC’s performance, Internet Traffic, and the websites you visit. Please be advised to do the bandwidth test from our website as follows : (http://202.188.95.52:8080/speedometer/) and if the result is below 70% of the required speed, please reply us by attaching the result in kbits.
I WAS BEGINNING TO WONDER WHEN TMNET WOULD TROT OUT ITS USUAL “PLEASE NOTE THAT CONNECTION SPEED THAT CUSTOMER SHOULD HAVE IS BASED ON THE BEST EFFORT BASIS AND IT IS APPLICABLE IN ANY DSL SERVICE. THE SPEED THAT YOU MAY RECEIVE CAN BE AFFECTED BY A LOT OF FACTORS INCLUDING THE QUALITY OF COPPER WIRE, DISTANCE TO THE PORT EXCHANGE, WEATHER, ELECTROMAGNETIC EFFECT, YOUR PC’S PERFORMANCE, INTERNET TRAFFIC, AND THE WEBSITES YOU VISIT.”

AS I HAVE REITERATED IN MY E-MAILS BELOW, THERE WAS NO “QUALITY OF COPPER WIRE, DISTANCE TO THE PORT EXCHANGE, WEATHER, ELECTROMAGNETIC EFFECT, YOUR PC’S PERFORMANCE, INTERNET TRAFFIC, AND THE WEBSITES YOU VISIT.” PROBLEMS FROM APRIL 2006 TILL MID-JULY 2007.
I SIT IN FRONT OF MY PC AND WATCH ALL THE INTERNATIONAL PEERS CONNECTING TO MY PC AND DISAPPEARING WITHIN 5 SECONDS OF MY P2P DOWNLOADING WHILE THOSE FROM TM.NET.MY CONNECT AND DO NOT DISAPPEAR. DOWNLOADING FROM TM.NET.MY PEERS ARE NOT AFFECTED BY QUALITY OF COPPER WIRE, DISTANCE TO THE PORT EXCHANGE, WEATHER, ELECTROMAGNETIC EFFECT, MY PC’S PERFORMANCE, INTERNET TRAFFIC, AND THE WEBSITES I VISIT ?

PRAY TELL THE REASON FOR THE CHERAS, AMPANG & SITIAWAN AREAS BEING ABLE TO DOWNLOAD FROM CLUBBOX, KOREA AND OTHER INTERNATIONAL CONNECTIONS. UNDER THE FEDERAL CONSTITUTION, EACH AND EVERY MALAYSIAN IS EQUAL BEFORE THE LAW BUT WITH TMNET, SOME STREAMYX CUSTOMERS ARE APPARENTLY MORE EQUAL THAN OTHERS !

DO THE BANDWIDTH TEST ?? YOUR SERVER COULD NOT BE REACHED AFTER TAKING A FULL 5 MINUTES TO DOWNLOAD THE FILE AT 2.15 A.M. THIS MORNING (THIS IS NOT A PEAK PERIOD !) HENCE MY CALLING SANJAY TO GIVE HIM A PIECE OF MY MIND AROUND 2.20 A.M. ON 3RD SEPTEMBER 2007 !!

LASTLY, IF “CONNECTION SPEED THAT CUSTOMER SHOULD HAVE IS BASED ON THE BEST EFFORT BASIS”, IT IS ONLY REASONABLE THAT MY PAYING ANY OF TMNET’S BILLS IS ALSO CONSIDERED AS BEST EFFORT BASIS AND YOU ARE NOT ENTITLED AT ANY TIME TO UNILATERALLY SUSPEND OR TERMINATE MY STREAMYX ACCOUNT ! APPRISE YOUR HEAD OF CREDIT MANAGEMENT IMMEDIATELY AS TMNET’S ONLY PROMPTNESS IS IN ISSUING REMINDER AFER REMINDER !!

Should you require further assistance or would like to submit any enquiry/feedback, kindly visit http://www.tm.net.my and click “Need Help? Contact our Customer Service”.

We thank you for taking the time to write to us and look forward to serve you better. DO NOT GIVE ME MERE EYESERVICE IN REPLYING TO MY E-MAIL WITHIN THE SET 2 DAYS OF YOUR TMNET POLICY BUT ADDRESS MY 2 QUERIES ABOVE, NAMELY :

DOES TMNET STILL EXPECT ME TO PAY RM 67 W.E.F. 13 JULY 2007 AND RM 77 W.E.F 13 AUGUST 2007 FOR A DIAL-UP SERVICE OF BETWEEN 10 – 20 KBPS ALMOST EVERY NIGHT ?

WHERE IS THE MISSING INFORMATION OF THE TOTAL AMOUNT OF DATA USAGE BETWEEN 10 JULY 2007 TO 9 AUGUST 2007 IN MY BILL OF 13 AUGUST 2007 ?

Regards,
Shaida
Customer Care Support, Internet Services,
Customer Service Management,
TM Retail.

http://www.tm.net.my

(ICOMS#6447441-370997)
Klaus said,

Wrote on September 5, 2007 @ 9:26 pm

I subscribe to RM 77 / 1Mbps package in Cyberjaya but my connection speed is just less than 5KB/s. I have been waiting for 1 month+ but they are still not actually fixing it. Just better a little bit than before.(Before this was even worse, not even 1 KB/s). The sad thing is they are still charging for RM 77 despite of their sux service.
MONTESSORIMUM.COM said,

Wrote on September 8, 2007 @ 4:00 pm

[...] Soufulow [...]
another unhappy customer said,

Wrote on September 9, 2007 @ 12:24 am

after 2 months of downtime and according to streamyx i hv to wait another 4 months so they may fix it, i totally lost my patient and had terminated whatever service i have with tm and tmnet. If they cant meet the service level, let somebody else do it. First plotong, not screamyx.. after 50 yrs what do we proud of?
Unhappy Streamyx customer said,

Wrote on September 9, 2007 @ 12:07 pm

I thing that we all should not pay for the bill for a few month. Just imagine if all customer did not pay the bill, will streamyx die? he! Streamyx really makes me headache.
Unhappy Streamyx customer said,

Wrote on September 9, 2007 @ 12:09 pm

Or we pay them also according to the best efford. will they satisfy?

I thing that the best way is to write to newspapers. Go to redesignmalaysia and you’ll see that one person do this things. He wrote to the malay mail.
yangsquare said,

Wrote on September 19, 2007 @ 2:35 am

Please copy my letter of complain and send it to everyone that needs to pay attention; MCMC, TMnet, and Ministry of Communications::

I am here as the customer of the main broadband service provider, TMNet Streamyx and I am here to complain of further unsatisfactory services provided to consumers as a whole. I subsribed to the package RM88 with alleged speed of 1Mbps connection to the Internet. I tried my best to become as rational as possible in underlying facts and not to over-aggravated with my unsatisfaction towards the opinions.

1. Slow speed connection (less than 10% of alleged/advertised Internet speed connection)
First of all, let me take into account what Internet means, it is defined as the GLOBAL WORLDWIDE computer network. Therefore, it is best to assume that the connection speed of 1Mbps to Internet means exactly or more or less 1Mbps to any Internet servers around the world, be it United States, United Kingdom, Japan, China or Malaysia. However, it is observed that the best speed (in this case it is the maximum/optimum speed which is seldom) provided to consumers are 25% of alleged speed to United States servers and 125% speed to the Malaysian servers. Even though they have stated that the service are up to best effort basis, 25% of the speed is necessarily not even up to the passing point (in examinations and tests, minimum passing marks is also around 49 and 50%).

Also, 125% of 1Mbps to Malaysian servers are still in an unsatisfactory condition, as defined that Internet is an international network, not a local/national/Malaysian network. Even worst, the Internet Service Provider or namely TMNet stood back in their claims that they provided satisfactory connection in Malaysian network and claimed in advertisements that they provided such 1Mbps speed to the “Internet”. In this case, I would suggest to the relevant parties that they should labelled their advertisements in a note *speed measured with Malaysian servers* and *speed is best effort basis*, as without this will critically confuse customers.

Up to the point complaining to the ISP, consumers were again and again were asked to measure their connection speed through the TMNet speedometer test (which again measured towards Malaysian servers). Again, as a speaker of consumers I believe that only MCMC or governmental organisations should have set up a Internet speed testing system, because that by this will avoid ISPs claimed their performance through tests set up by themselves. Be in mind that no students can become their own examiners- or criminals can become judges of their own acts.

2. Confusing customer service
It is deemingly so often that the customer service provided through hotlines, are not up to the knowledge to the technical problems faced by the customers. For there are cases that the customer service/technicians do not understand even some basic technical terms such as PING, DNS and latency. Also most often the case is that consumers are given with the feedback of indefinite feedbacks such as “we are monitoring the situation”, “technicians will work them out in workdays”, “waiting for the gateway switch to turn on”, “performance speed will return soon”- and when questions are posed to know the real problems,answers such as “that is part of technician’s matter”, “technician department is sorting the problem out”, “technician already knows what the problem is” are mostly expected.

3. Speed throttling
It is often debated that actually ISPs do not have the right to throttle the Internet connection speed for consumers, specifically the P2P system. There is no such point of slowing down the reach of consumers to files and informations, with exception of authorities such as MCMC. It should be known that Internet is defined as a public domain or source- and throttling some elements of the Internet speed can be assumed to controlling specific destinations of the airport traffic. And it is assured that no aircraft carriers nor mobile carriers can bottleneck or slowdown the flow of information to the reach of consumers except the governing bodies.

In conclusion, in the representation of most broadband customers, most would agree that the last mile connections which is under the monopoly of TM company should be opened/released to create a healthy business environment for broadband businesses/users- not to the point of squeezing other communications companies to use expensive technologies such as WIFI or WIMAX, but to propel nation’s development towards the excellence of IT facilities and services- complying with the objective to create a regional IT hub as often said.

Regards,
LEE YANG YANG
asd said,

Wrote on September 20, 2007 @ 2:24 pm

tmnet streamyx sucks. i support u with what u hv done. this what i think. they should just say that theres no unlimited access. y? they put a program where the program resets the connection every 4-5 hours. how did i know? im been using this service for 5 years now. past 1-2 years is the most problem-est years. always dc at the same time(scheduled dc). i dunno whether there is a lot of internet users in malaysia that cause the dc but surely tmnet scamming ppl with the unlimited usage package.
www.mohdrashidi.com ::: Blog ::: | World Of Mine » Blog Archive » TMNet Streamyx “Rocks”!!! said,

Wrote on September 23, 2007 @ 1:21 am

[...] links: Ah Yap , TM Net Streamyx Complaints & Streamyx [...]
Callum said,

Wrote on September 27, 2007 @ 2:43 am

Hi,

Im originally from England but staying in Malaysia now.

When i first got streamyx it was good, i didnt know what everyone was complaining about but then since about 3 months ago its been getting worse. At first i was patient and thought that in time TMNet would fix it but instead it was getting worser and worser. Right now it disconnects every 15-30mins and then when it eventually reconnects its as slow as dial up, nowhere near the speed i am paying for. I’ve made several complaints but all they do is say that my computer has spyware bla..bla…

So, right now i’ve finally ran out of patience and tomorrow i will go to my nearest TM point, give them the modem back (even tho i brought it) and pay them off the rest of the contract, or whatever it takes to get out of the contract as its so unsatisfactory.

What will i use instead? I dont know as i’d rather use dial up then streamyx and as im from England i dont really know of any good ISP in Malaysia yet.

Thanks for reading,

Callum
soufulow said,

Wrote on September 27, 2007 @ 10:07 am

@Callum: i am using metrofon now, but their services are not that satisfy so far – i got 2 outages out of the first 10 days and they have no proper customer call support.

Streamyx on the other hand, was improving – at least i don’t need to wait for my YouTube clip to load now with streamyx.
koreandramafan said,

Wrote on September 27, 2007 @ 1:34 pm

HAISH ! Why should you give the modem back to streamyx, Callum, if you’ve bought it ? Unless you have not fully paid for the modem ?? And you’re gonna pay them to get out of the contract ??? Terminate the contract and return the modem FULL STOP, please. If they want you to pay to terminate the contract, just ask them to put it in writing.
MarcusQuah said,

Wrote on September 27, 2007 @ 2:04 pm

http://www.penangfon.com/

Friends, PLease check this out.
Unfortunately, I have 2 years damn contract with Screamyx, else I will go for this.
Its Me said,

Wrote on September 28, 2007 @ 4:23 pm

What a stupid user….. When you are using streamyx bandwith test, clearly it is using in Malaysia network…. Thats why you can get a good bandwith and surely it is your accurate speed…. If you are using international bandwith test website, surely it will be slow. Same if I asked you to go to far places, surely it will take you more time.. And for your information, like a stupid user like most of downloaders or p2p user, streamyx only covered in Malaysia network ONLY. If you surfing outside Malaysia website like Yahoo or google, surely the connection will be slow. As per above problem, it was came from international link which is out of streamyx boundaries. Better go learn more about network, you guys….
Its Me said,

Wrote on September 28, 2007 @ 4:32 pm

If you want to know about streamyx speed, please submit your comment. I will answer your question and your understanding too….
soufulow said,

Wrote on September 28, 2007 @ 7:49 pm

@Its Me:
Ya ya ya, we are so stupid and you are so smart… please setup your own blog praising streamyx and not farting here.

But hey, since you are so smart, perhaps next time you should be smart enough reading further on this blog before you throw flame like this, we had already covered the Malaysia-Foreign website connection issue here: http://soufulow.com/rant/streamyx-intranet-malaysia-biggest-liar/

I wonder if your car can only goes in 20km/h outside of malaysia as you’re yelling that streamyx is SUPPOSE to be this slow when connected to international site like Yahoo! and Google. perhaps you live in a world where internet is only meant for local connection (who knows?) but that’s not for me…
Its me said,

Wrote on September 29, 2007 @ 9:14 am

Maybe I am not smart enough to make a blog to praise streamyx but at least, I did not open blog to condemn other because of my misunderstanding. That the point… The other point is that, Streamyx boundaries is only in Malaysia and not even handle the international link directly. From your previous post, my answer is Yeah, I will drive 20 km/h outside of Malaysia if the law in that country set the speed limit to 20 km/h. To me its simple, if I dont like the countries’ law, I will never go there. But if I still need to go there, then I will make sure I understand and accept the law there.
Maybe you think that the customer service people is slow and did not know about the streamyx and internet all about, and thats why most of customer will say, they are network engineer, they are IT master, dont ask us to do this, to do that.. But when they answer call, they know either the caller is genuinely IT savvy or not. Sorry to say, the foreigner who use streamyx have much more good understanding than we local. And to put salt on the wound, most of the staff there, are really good in IT but as they has to attend the customer politely, cannot answer the customer back, has to listen the customer’s nag, show like they are no good. But after I knew them, its not a supprise, they have atleast a diploma but most of them got degree in IT. Some of them (maybe supervisor) got master in IT. CCNA is just a common thing in their call center. I am not saying that all of you here were not well educated, but maybe the customer need to respect other especially the one who you need their help.
soufulow said,

Wrote on September 29, 2007 @ 11:54 am

@Its me:

Ahhhh, so now you are saying maybe you’re not so smart and stop calling us stupid.

As a consumer, i was told by streamyx that by paying RM88, i should have

- Unlimited broadband internet connection
- 1mbps transfer speed

And in reality, what did we get from it?

- constant disconnection (for certain users in East Malaysia)
- extremely slow connection
- poor customer support
- dishonest customer support (remember taiwan quake? i was told that its a technical upgrade when i first noticed the problem and called them up! as a matter of fact, i think none of them knew what happened at that time and simply come up with an excuse to hang up the phone.)

When we talked about slow connection, we are not talking about 300kbps, we are talking about 50kbps! 1000+ ms for a round trip to Yahoo.com!

Compare 50kbps to 1mbps as promised, that’s not even 1% of what TM Net promised! so are you saying this is reasonable? are you saying this is right?

I am not sure why you’re saying that foreign streamyx customers are happy with the services – do you really have real life example? perhaps you can refer to our commentor ‘Callum’ who’re from UK and read how users from other countries are UNHAPPY about streamyx service?

Okay, that’s all for the consumer part, let’s move into the technical side.

From the first post, you keep telling us that its International link problem that cause all the problems. as international links are out of TM Net’s control hence this is not their problem. WRONG! big mistake! the international link has no problem at all – if there’s problem, why do people in India and China can have such highspeed Internet connection while using the same route to westerns?

The reason why connection to website outside Malaysia is because TM screwed up its International gateway. The problem with streamyx is because they over-sell the bandwidth (or router CPU capacity, or memory! who knows?) they can handle. putting too many users on one router can cause maximum cpu usage at peak hours and therefore slow-downs, despite bandwidth being available. that’s the root cause i am seeing, not international link. don’t blame the international link like those sissys in TM please…

And hey, since you kept telling us that you know this and that – don’t just you it, prove it lah~ why not tell us some solid facts and explanation? teach everyone something here since you’re so expert and we are so stupid.
soufulow.com » Blog Archive » Is your Streamyx service doing better now? said,

Wrote on September 29, 2007 @ 12:26 pm

[...] who kept following streamyx complaints, perhaps you can participate on the discussion at here: Streamyx complaints. the page is bit of too long as the comments grow up to 70+, you might just scroll down and start [...]
koreandramafan said,

Wrote on September 29, 2007 @ 12:42 pm

Marcus Quah, put your $ in your mouth (*________*) and go sign up for penangfon ! What you waiting for ? Hahahhahahahahha ! Just tell those TMNuts & TMNits that they did not provide you with the service they promised and you’re NOW putting them on notice that you’re not bound by the 2-year contract which you are terminating immediately. What can they do ? Sue you ? I’ll be among the first to be your witness where their con game is concerned and am sure Ah Yap/soufulow and the rest (?) can be counted on to corroborate that streamyx not only sucks but smells ! Wish I can sign up for penangfon too.

To Its Me : Where are all the tmnet peers in my utorrent P2P for last night and today ? My downloading is around 5 kbps since last night ?!@#&!? There’s NEVER no tmnet peers connected in utorrent BUT should I flatter my “stupid” self that tmnet has singled me out for special disservice in view of my frequent lambasting of them in verbal/written forms ?!
Its me said,

Wrote on September 29, 2007 @ 3:28 pm

@soufulow
No problem to prove it… You make tracert to yahoo.com, paste here and I will prove it to you…. If you compare the distance between India – US and China – US, maybe their distance between them is less than Malaysia – US. Distance/lenght of cable is very important to determine our speed to that specific area/website. For information, TMNET offered packages which is unlimited and there were 512 kb connection, 1 mb, 2 mb and latest 4 mb connection for PPOE (home user).

Your quote:
As a consumer, i was told by streamyx that by paying RM88, i should have

- Unlimited broadband internet connection
- 1mbps transfer speed

Correct, TMNEt did offer the packages to you… We did give you unlimited broadband connection. You can use all 24 hours all day to use it. For data downloaded, we also give the user unlimited access. To be fair, lets compare with other brand who did offer wired broadband service. M***** broadband, which is other rival in broadband service, offer rm24.90 for 512 kb connection and rm34.90 for 1 mb connection. Its much more cheaper that streamyx, but do understand that, they only give you free usage for first 100 mb, but the the subsequent fee charges at 5 cent/mb until 2 gb, then its free. To make it simple, for 1 gb data downloaded, it will cost you rm 50. But, for streamyx user, especially who use p2p like me, the data usage is about more than 10 gb per month, at least! Yes, we did tell customer we offer 1 mb connection and I think from your bandwith test, it shows you more than 70% from 1 mb connection right? Pls do remember, we did not say, we will give you 1 mb from end to end, but we only give you 1 mb line. The analogy is simple, we give you a Ferrari, which can achieve 300 km/h. But we did not say, we will guarantee you to drive all the way with 300 km/h.
So for soufulow, maybe you can paste your latest ping result to yahoo and don forget to attach the tracert result too!!

The other things, your statement ‘constant disconnection (for certain users in East Malaysia)’ is not accurate. TMNET got complaints from EAST Malaysia quite rarely for frequent disconnection. Basically, customer got frequent due to their home distance to TMexchange is more than 5 km. But since most of customer did not care about it and still want to use streamyx after been told about the possibility of the connection problem, then we will let them use it.

@koreandramafan
Hi, I know about your details and all the streamyx problem that you have reported. Peers and seeder is automatically cacaded by the program, like me, I am using utorrent. Me also, just get peers from outside Malaysia. This is beyond TMNET control because there will be billions of IP if you think that we are the one who control p2p usage. Basically, your connection will be slower if they are a few people who get the file that you want.

Do you know why the multimedia people still not take action to TMNET? Its because we do our job, give the speed needed.. But the problem is, the one who not understand the concept of networking and keep nagging..

After this, maybe we can talk about backbone if you want to no more technically about internatinal networking…

Regards
koreandramafan said,

Wrote on September 29, 2007 @ 7:10 pm

“We did give you unlimited broadband connection …. For data downloaded, we also give the user unlimited access …. Yes, we did tell customer we offer 1 mb connection and I think from your bandwith test, it shows you more than 70% from 1 mb connection right? Pls do remember, we did not say, we will give you 1 mb from end to end, but we only give you 1 mb line. The analogy is simple, we give you a Ferrari, which can achieve 300 km/h. But we did not say, we will guarantee you to drive all the way with 300 km/h.
”

The 10 “we”s above = you are speaking on behalf of TMNet ?

“Me also, just get peers from outside Malaysia.”
SIGH ! At any 1 (one) time since I subscribed to streamyx, there has NEVER been no tmnet computers in my P2P. Never mind. We can go at this till all the cows come home and leave the farm tomorrow and we’ll still be at cross-purposes. Then again, this may be an English problem due to Malaysia’s much touted nationalistic education system.

My friend’s brother used to work in Telekom and still get insider information so pleeeeeease, spare me your or TMNet’s spurious self-serving cerita : ))
Allen said,

Wrote on September 29, 2007 @ 11:19 pm

Well if tm exactly juz like what September say,
i guess its the end for tm…
So irresponsible,full stop = =
Its Me said,

Wrote on September 29, 2007 @ 11:52 pm

@koreandramafan
The 10 “we”s above = you are speaking on behalf of TMNet ?
Even if I am speaking on behalf of TMNET, is there any problem with our discussion? To make it simple, I can say yes. From now on, I will speak on behalf of TMNET.

Its great to hear that your brother’s friend work in Telekom. Then maybe you can see him and screw them off or asking him to do something so that you can have your dream speed rite? Its ok for me, I will spare my spurious story. No worry, I have met a lot of people who think they know everything but indeed, they are stupid and arrogant people who will not listen to others. Maybe you can go to oversea’s college and learn more about computer. Then maybe you can speak with me…
soufulow said,

Wrote on September 30, 2007 @ 12:30 am

@It’s me:

To make it simple, I can say yes. From now on, I will speak on behalf of TMNET.

No wonder your comments are such questionable:
- you have not provide any solid facts on your claims
- how you know TM had little complaints from east malaysia? (TM’s your father’s company is it?)
- i couldn’t recall any answers from you for my questions raised.

Now i can see why are all these funny discussion coming up. My personal opinion for you, is, if you are from TM and think you are trying to repair the company’s poor PR, you’re doing badly right now at here.

A very bad sign in Malaysian’s service is that people from the authorities REFUSED to admit their mistakes and face it with open heart. KL flood – “itu pasal takdir tuhan, hujan lebat mesti banjir mar”; screwed up building condition – “itu bukan pasal department saya, itu department lain punya projek”; extremely waste on gov resources – “sebab kita tak cukup orang untuk buat checking”… bullshit. you think you can really getaway from all these by throwing sugar coated bullshit? no way.

Streamyx is being average and frankly the service had been improving. what i, personally, not happy about it is because we (as consumers) are being bullied badly and no one is there to stand for our rights. everyday i listen to lies from their ads – 4mbps package , cheapest in town, dsl provider of the year, blah blah blah – loads of lies! and yet, we have to accept all these because TM is such a monopoly in the market.

So hey, if you wanna earn back some respect here, go read around and do some research before putting up your next post. stop telling us you knew everything – you’re totally right – we are totally wrong, show us PROOF.

I’d already put up a ping to yahoo.com on my previous comment, now go explain the facts you keep stressing.
- how are you going to prove it’s an international link problem?
- why it is not related to the gateway problem (which’s TM’s fault)?
- and how are you going to explain the packet lost in my ping? (not streamyx’s fault again?)

And please, READ before you comment! i’ve again and again and again telling that TM is offering less than 5% of what they promised and that’s why i’m unhappy with it. if i can get 500kbps connection (50% of what TM promised) to http://www.paypal.com and http://www.payperpost.com, i would be more than happy to shut my mouth up.
ooi said,

Wrote on September 30, 2007 @ 9:36 am

haha, everyone just forgive this little poor guy (@It’s me). for god sake, he/she really didn’t know what he/she is doing. such a little poor guy.

we should forgive those ppl who are actually having a mentally illness.

god bless him………
Its Me said,

Wrote on September 30, 2007 @ 11:21 am

@soufulow
‘No wonder your comments are such questionable:
- you have not provide any solid facts on your claims
- how you know TM had little complaints from east malaysia? (TM’s your father’s company is it?)
- i couldn’t recall any answers from you for my questions raised.”

There is no need for me to make TM my father’s company, so that I know everything about the complaints. Maybe I am manager from TM/TMnet and also maybe I am someone from Ministery of Energy, water and telecommunication. Who knows who am I? But I know every single thing about streamyx problem report, every case.

“I’d already put up a ping to yahoo.com on my previous comment, now go explain the facts you keep stressing.
- how are you going to prove it’s an international link problem?
- why it is not related to the gateway problem (which’s TM’s fault)?
- and how are you going to explain the packet lost in my ping? (not streamyx’s fault again?)”

You only nagging you want proof, proof and again proof. But you never give me what I asked from you… Can I have your tracert result? Owh, maybe you dont know what is it..? Yeah, most Malaysia actually not IT savvy and did not know everything about it… Sigh…. Still same like the old time… Stupid but dont want to learn… Keep nagging like people who cant do anything and desperate… What a pity…. I have to admit, most of the user who keep talking about slow connection usually not IT savvy, but they know how to use internet only and some basic setting maybe. What can I advice you, you go to wikipedia.org, and find out what tracert is all about. If you want to know more, try to visit Cisco website. Maybe its quite difficult to me to speak with IT illiterate people.

One more thing, I am not here to repair TM or TMNET reputation. We all know, you will still use their product right? And it doesn’t matter to me. I only like to see ‘unintelligent and desperate’ people nagging…

Lastly, “I’d already put up a ping to yahoo.com on my previous comment, now go explain the facts you keep stressing.
- how are you going to prove it’s an international link problem?
- why it is not related to the gateway problem (which’s TM’s fault)?
- and how are you going to explain the packet lost in my ping? (not streamyx’s fault again?)”

Soufulow, ping is used only to check the latency. Its not designed to check the leak in data transit or the place which the problem occur. If you want to check, then use tracert command.

@ooi
Hi, thank you for your pray on me. I appreciate that…
soufulow said,

Wrote on September 30, 2007 @ 12:51 pm

Oh, so i am the nagger here?

The reason i can’t provide you the recent tracert is because i am currently using Metrofon in KL. i’ve mentioned this a couple of times in my blog.

Again, i would like to ask you to re-read our previous discussion before insulting us here, check koreandramafans’ comment (48), he did write down clearly how to make a tracert – its just a few typelines that ANYBODY can do – you think you know how to make a tracert makes you an IT expert? com’on, gimme a break.

The more you throw out big names like cisco and your insider’s talking styles, the more i think you are bullet empty.
soufulow said,

Wrote on September 30, 2007 @ 1:00 pm

But I know every single thing about streamyx problem report, every case.

Hmmm, i see. you’re a GOD now! no wonder you love TM so much… hahhaa

Frankly, i don’t see a point arguing with you anymore. say whatever you want here, you’re 100% right on everything from now on.
ooi said,

Wrote on September 30, 2007 @ 3:46 pm

@it’s me

i am actually thought that you are the guy with mentally illness.

as the matter of fact, tm nut do provided slow internet. and most ppl knew that axcept you…

@soufolow

haha i m actual on your side. i think you are right, this guy do have a understanding problem. hahaha
Its me said,

Wrote on September 30, 2007 @ 7:11 pm

Fine with me and thank you for acknowledge me that I am right on this. And I am sure that I am right…. Its a relief though you are not using streamyx in KL… To Ooi, I know, you just a follower. Maybe a stupid one…
soufulow said,

Wrote on September 30, 2007 @ 7:59 pm

Suddenly, i recalled back my good old days when i enjoy playing DotA* at public servers – where in every public game, there will be sohai that got pawned (aka, killed) for mulitple times, but start cursing everyone is noob since the beginning.

These people are nothing more than an old lame joke. the wise thing to do? avoid any immature debates with them. (okay, obviously i am not being wise).

Have a nice day, everyone.

DotA: Action/strategy computer games extended from War Crafts.
Allen said,

Wrote on October 1, 2007 @ 9:07 am

The fact is TM didnt even reach MCMC requirement,
n we all know about it.
Tm connect most of us to internet with copper wires(mayb they think copper wires boleh guna lagi ma,latency?slow data transfer speed?low capacity? hell i care bout it)fiber optic?
Yes,mayb thats the only route connect us to speedometer test server…
I duno wat running in @it’s me mind,
but no one will acknowledge u,
even u claim all u say are true n right,
u’re juz like those politican around,
talk hell lot’s of it n do nothing,
n juz know take advantage frm other ppl,
totally like TM.
(Opps sry i 4got tats ur father company)
Ppl here juz effort to bring better environment for our future,critic bring changes n improvement,
mayb u wont n i dun care…
As for Tm i juz wan my right as consumer,
u sell internet broadband(international networking broadband)not intranet broadband or internet narrow band >
Callum said,

Wrote on October 1, 2007 @ 9:37 pm

Hi guys, me again,

Well I ordered the new Airzed WiMax and their coming to install it tomorrow, anyone got any idea on how good/bad it is?

@Its me – When i was in the UK i could connect to international sites quick, wehther they were in USA, Europe or Japan, or even further New zealand with a 2mbps connection but compare that to here, its faster to connect to a site in Japan from the UK then it is from Malaysia, which is geographically closer. Also you need to look up the definition of Internet if you think TMNet should just base their speeds for in Malaysia, Internet is GLOBAL, ok there may be a bit of slowness when connecting to a server far away but not as slow as dial up or even slower! I got 30kbps speed to USA over the weekend (forgive me if im wrong but isnt the link between here and USA supposed to be pretty good?)

Also how do you explain the 100 disconnects a day aswell as the packet loss which occurs ever so often, too often in fact?

And then i see Streamyx are advertising for more customers? They have some nerve, they should spend that advertisment money on investing in infastructure NOT advertising for more customers when they clearly cant handle it on their network.

Anyway i look forward to Airzed Wimax tomorrow and i can finally throw screamyx in the bin.
koreandramafan said,

Wrote on October 1, 2007 @ 10:17 pm

People who are English language challenged, dogmatic and deliberately cantankerous should go peddle their silo mentality and myopic crankiness in their own blog or squat somewhere else. The proof of the pudding is in the eating so ….. can someone please point me to a “TMNet is the greatest gift to me since the advent of the mobile phone” blog or web-site ? No (?) because it doesn’t exist ??
Its Me said,

Wrote on October 3, 2007 @ 12:18 am

@callum
Hi… Maybe you can understand for what I would say. Its correct that internet is global. We did give our customer 1 MB line. Maybe its true you can browse faster when you are at UK. Its because most of Malaysian users browse to US, Taiwan, Korea and also Japan. From our research, its because the main game server is there like starcraft, warcraft so on and so forth. But basically you can browse faster because of the distance to respective country or the backbone that your ISP in UK utilised. Dont worry, I say the truth in all my posting and I qualified to speak about internet technically as I have CCNP and also Master in Wireless Networking Technology. I can explain everything to you all here but since a few user here keep saying I talking nonsense, than I just leave them.
If you having frequent disconnection, basically its is because of cabling. Most of the cable, we already replaced with the fibre one, except in several place especially in KL and Kepong, if I am not wrong. But since the price for fibre cable is too expensive, we will upgrade the cable part by part. If I check the complaint that I received from TMNET customer, including EZNET, hotspot, 1515, ISDN and so on, the main problem usually did not come from the cable. We usually received complaint from Klang Valley area. I did wonder why. Other place like Johor, still using copper and we didnt received much complaint from there. So is it because of the customer understanding, customer think they are smart or maybe it is because of the problem from TMNet itself? We have to make research on this. But when customer complaint in newspaper, our representative will give statement that from our side is no problem, and sure with proof. We will send technician, but with our own laptop and test. Why is this happen? We have to think… I am sorry I am unable to help you now since you are not using streamyx anymore and I am sorry on behalf of TMNET for gave you such bad experience. If not, maybe I can help you personally. By the way, I wish you goodluck in using other ISP.
Regards…
on.the.fence said,

Wrote on October 4, 2007 @ 10:07 pm

huuh, just sit on the fence…but i still dissappointed with tm service. i hope can have a new isp, penangfon, but i’m not living at penang. why don’t they broaden their service to east malaysia. ??
jj wong said,

Wrote on October 4, 2007 @ 10:30 pm

to its me aka callum,i think you the points….
very independent view but its all shit coz service how many time my connection also lagging.throttled. any more word?oh ya,pukimak anak bitch konek,tak tahu buat jangan ikut ikut,do you knw tat jagung stuff erecting high in kl?klcc la you moron..what for to build the surface glory for unstable achievement,dubai building the 6 stars hotel,malaysia wanna follow?fuck up,that jagung still have many empty lots,for what,for storing up piles of unwanted Proton cars??dont you even dare to judge,you just fucking crap here…rg my manner,i think its completely ok if you can feel what we really mean in deepest of our heart..
regards your head,to all ministers,what goes around shall comes around..you did one sin,you will get extra free karma in another round..god bless you all
lok said,

Wrote on October 5, 2007 @ 6:37 pm

i have nothing else to say but i only hope that TMNUT use their brain to think but not ass; lots of people complaint but still assume nothing happen with their side.

Please don’t just upgrade the BILLING SYSTEM in order to get fast payment from us, do upgrade your darn hardware and bandwidth.

I apply for 1mb RM88 streamyx package but i only got full time 745kbs bandwidth line. Did it still consider 1mb bandwidth package?

SHAME ON YOUR MALAYSIA’s GIANT COMPANY
yangsquare said,

Wrote on October 5, 2007 @ 11:49 pm

@its me

hi there, i suppose that you’re trying to stand on the tmnet’s side in this debate, so i’m glad to hear more from you- and i will try my best to take care of my words and think as rationally as possible..
there are few questions that i would like you to clear of (maybe you would like to email me for better/faster response)

1. maybe ping command is used to check for the latency, but there is one part that i doesnt understand; why is the ping timeout is so high? (ranging from 19% to 45% of timeouts from ping -t tests to 202.188.0.133)

2. second, isn’t it that i should really have quick speeds to the local TMnet server (ip:202.188.0.133), but why am i still getting high latency like 3000ms and above? (the lowest might be 14-15ms, with average around 180 – 280 ms)

3. i also ran tracert to 202.188.0.133, and results that i get (recently) is 27 out of 30 request is timed out..?

4. honestly, in my memory that two years ago i enjoy downloading videos with the speed up to 190kbps (that’s max) with bitcomet, but why i can only get like 10kbps max today? and isnt it “unlimited access” includes unblocked access to p2p networks? if it is said of seeds/peers problem, i admit that there is not much malaysian peers, but the download health is around 2500% and above, so shouldn’t i get at least more than 10 kbps?

5. you stated that tmnet provided at least 70% of the 1mbps speed.. but i can hardly (maybe never) see 700kbps download speed with streamyx..? except for those speedometer test

6. also, i agree that internet is global, not a local intranet, then why tmnet keep saying that slow speeds to the u.s. are actually of international links (not choked/crowded backbone)

7. i do really admire the tmnet technicians/staffs for its virtue of patience.. but honestly and sadly, they occur to me that they dont have the knowledge as of IT diplomas as you stated? -because there are cases that the technicians doesnt figure out the error, instead causing customers to pay for new equipments (modem/router) in fact it is not the equipments problem?

8. recently from july onwards i experienced occasional “DNS servers are not reachable”.. maybe twice a day to few major sites like wikipedia, microsoft, yahoo and google.. but this doesnt occur when i used my friend’s house wifi access (which was not of tmnet)

to it’s me- i hope you would clear my understanding with good explanations (no assumptions or comparison please).. to the numbers of questions above.. so i’m quite expecting 8 answers from you.. thanks-
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Wrote on October 6, 2007 @ 5:26 pm

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How to Solve Your Slow Streamyx Torrent and P2P Connection with VPN Service For Only RM1 Per Day said,

Wrote on October 6, 2007 @ 5:26 pm

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Nirhal said,

Wrote on October 7, 2007 @ 10:00 pm

I’m like having problems with my Streamyx – almost on the average of 2 months once – I live in Court 7 USJ, Subang Jaya. Anytime I call them up, I get answers that seems to tell me that they think I’m messing up my link on purpose. Is there really a solution? I’m thinkin of jumping ship – since as long as it enables me getting online – i dont need much else. There are lots of providers now.
Callum said,

Wrote on October 8, 2007 @ 12:58 pm

“to its me aka callum”

jj wong – Im not ‘It’s me’

Anyway i have airzed now, ok its a bit more expensive but so far its been worth it, not p2p throttling, finally getting 120kbps down speed, no more crappy 2 or 3kbps. Also its more stable meaning i dont drop out when playing online games like dota etc..

100% improvement on streamyx
daniel yee said,

Wrote on October 16, 2007 @ 6:24 pm

Im really pissed of with streamyx!!! Im from subang usj12, which always get streamyx ip 60.x.x.x. Its a shyt ip. I have 2 friends, 1 lives in usj 9, another 1 lives in usj11. the 1 lives in usj9 always get ip 60.x.x.x and having the same problem as me. The 1 that lives in usj11 get ip 219.x.x.x all d time. ip 219.x.x.x its a dam good ip. Ok, now here is my real problem. With ip 60.x.x.x ,i made a ping check by typing in ping 202.188.0.133 -t. Sometimes its so stable n enjoyable with a constant result of 10-13ms. But most of d time, especially 2-3 days before the raya and now, the ping check resulted as 200-1000ms constantly everyday. I cant enjoy my online games especially cs. Playing cs need to have a really smooth n fast feed back connection. By using ip 60.x.x.x, Im very frustrated and having much patient as well. If only i have the money to open another ISP provider, i make sure ill find a way to make tm suffers due to lack of custormers and close shop sell dry sotong beside ULU raods…!!!!!! This shows how frustrated I am..!!!
It's Me said,

Wrote on October 21, 2007 @ 5:06 pm

@lok
“I apply for 1mb RM88 streamyx package but i only got full time 745kbs bandwidth line. Did it still consider 1mb bandwidth package?”

The answer for your question is yes. TM already stated that if the speed show more than 70% from the subscribed speed, they will regard it as ok.

@yangsquare
For question no 1: Thats mean your line is bad and intermittent, I suspect you are facing packet loss problem.

For question no 2: Same as above, your connection is bad and slow

For question no 3: 202.188.0.133 is DNS server. There might be some firewall that block port for ping in the route to the DNS server. Like the example here, the line is good but still have timeout. So, please dont worry about it.

C:\Documents and Settings>tracert 202.188.0.133

Tracing route to cns3.tm.net.my [202.188.0.133]
over a maximum of 30 hops:

1 ping 202.188.0.133

Pinging 202.188.0.133 with 32 bytes of data:

Reply from 202.188.0.133: bytes=32 time=7ms TTL=243
Reply from 202.188.0.133: bytes=32 time=5ms TTL=243
Reply from 202.188.0.133: bytes=32 time=2ms TTL=243
Reply from 202.188.0.133: bytes=32 time=11ms TTL=243

Ping statistics for 202.188.0.133:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 2ms, Maximum = 11ms, Average = 6ms

For question no 4: Frankly speaking I did not know either they are limiting p2p speed but as far as I know, they never did it. But its not confirmed. Its hard to say because if I use ordinary router, I always get slow download rate but if I borrow my office Cisco hub/router and configured the TCP/IP manually in my PC, the speed seems ok. In addition, I also did not block any port in my firewall.

Question no 5: How should I say. Erm, ok. The simpliest example I can give is handphone bluetooth. If you want to send photo or maybe mp3’s file via bluetooth to your friend, you will sit or make sure both phone is near to each other. Now you tell me why it is that so…. Surely you will think about attenuation. I take this info from wikipedia.org about attenuation “Attenuation is the reduction in amplitude and intensity of a signal. Signals may be attenuated exponentially by transmission through a medium, in which case attenuation is usually reported in dB with respect to distance traveled through the medium. Attenuation can also be understood to be the opposite of amplification. Attenuation is an important property in telecommunications and ultrasound applications because of its importance in determining signal strength as a function of distance. Attenuation is usually measured in units of decibels per unit length of medium (dB/cm, dB/km, etc) and is represented by the attenuation coefficient of the medium in question”

Question no 6: Yeah, the backbone is congested because we are sharing with other nation internet line too. Basically,TMnet is the Malaysia’s Internet Service provider, not the backbone.

Question no 7: TMNet customer service basically has diploma/degree/master in IT, but need to be informed, I did not say the technician has tertiary education. I admit the technician sometimes is lazy. I also sometimes not satisfied with them, but you know, these pakcik2.. Its hard to say laa…. But 1 advice for you, if you get angry and want to burst it out, please do so when the technician is in front your face. Dont talk shit to the customer service as I know how they run their job all out like hell for the customer. And I wonder, why all the tukang complaint always get angry with the customer service people, but not to the technician who handle their cases? Dont have guts? Kalau berani, go and scold the technician. They are the one who responsible on your cases. Customer service only take your report and send technician. Bear it in mind….

Question number 8: Please email to TMnet’s custcare about the problem. If you want me to check, maybe I need more information. But if you are facing above problem, then make report to TMNet technical support.

Regards….
Allen said,

Wrote on October 22, 2007 @ 1:06 pm

U nvr use bitcomet do u?
Well mostly ill get yellow light(listen port blocked) status in bitcomet,yes it is green light for the 1st couple minutes when connect to the internet then turn to yellow light…
Watever i do,port forward,encrypt protocol,enable firewall blablabla,my listen port stil blocked.
N hey there’s certain time i get the green light on for the whole day,vry happy to see dl speed boost up to 180~190kbps.Come to think of it,tats all happen when tm doin upgrade,maintain exercise.
Well i really dun want to believe tm doin sumthing against p2p,n theres lot of ppl claim bt speed better with vpn service.
Mayb i should consider a vpn provider also.
Its Me said,

Wrote on October 23, 2007 @ 3:19 pm

@Allen
Hi Allen. I am also a heavy downloader person. I use u torrent, bit comet and ares here. So far for me, I dont have problem in downloading as I understand almost all about networking but my average speed of downloading is only about 40 kbps. Anyway, no problem for me so far. I heard that other ISP ask their user to pay after certain amount of data downloaded. Thankfully, I can use streamyx and my usage monthly is about 15 Gb without additioanl pay, except the fix monthly charges. If you think that VPN can help you to solve the problem, then go for it. Hope your problem solve ASAP.
yangsquare said,

Wrote on November 1, 2007 @ 2:26 am

@ its me
thanks for replying- hope you would reply me faster next time.. and if possible can i have your email?

1. high ping timeout
well to be honest with this. i’m not really satisfied with your answer that my line is “bad and intermittent”. could you specify some logical reasons? maybe if you said that it could be the old cabling.. but won’t it contrast with your statement that most of the places in klang valley should have installed fibre ones?

2. high latency
maybe it could be the same problem with the one above, but still there is no exact reason for that? latency could be determined of the distance to the server as you said.. but very weird is that 202.188.0.133 is an Tmnet server.. how far could it be from my house? and i’m not speaking of USA and others yet..

3. tracert (27 out of 30) to 202.188.0.133 timeouts
as far as i know, only TMnet webservers have blocked access from DOS commands such as ping and tracert.. but DNS servers are not recommended to block such commands due to ease troubleshooting issues between pairs of DNS servers.. and also in my knowledge that DNS servers are important to lookup domain names and IP addresses.. if there were high timeouts to DNS could mean high potentiality to show up DNS unresolved error- that is not a good news, is it?

4. p2p speed bottlenecking
to be sure, i have read actual reports that TMnet itself officially restricted p2p access (not wholly blocking) with the statement that “internet connection is something like the water pipe system”.. yet.. this still contradicts with their claim of “unlimited access” dont you think? and moreover, it’s still difficult for me to achieve more than even 10kbps speed thru p2p softwares.. and you said that configuring your CISCO hub/router would make your speed seems faster- can i know what did you configure so that i can try to apply it to my settings too? and of course- i didnt block any ports too..

5. alleged 70% of 1mbps
well, the attenuation term youre explaining to me only applies for wireless connections such as what you said bluetooth, infrared and wifi. yet, my ping, tracert tests to my wireless router gives excellent results- with router setting page load up as fast as imaginable.. yet different comes in when it is about opening webpages thru streamyx connection.. and honestly, to correct your statement streamyx speed connection (not hotspot) is actually something about modulation and demodulation.. and the data transfer directly over the cables.. not exactly over any medium, therefore i dont really think my streamyx connection apart from the connection to my wifi router has anything to do with attenuation..

yet still, you didn’t directly answer my question that why tmnet did not able to provide more than 70% of 1mbps as you’ve said.. (and yeah, of course not thru speedometer.. i meant thru speedtest.net)

6. TMnet network backbone congestion
finally i’ve agreed with you on one point that the network backbone is such congested. but i disagree of your statement that “backbone congestion is because we share with other nation”.. sorry i have to take an assumption that (this is applicable of course) if singapore is sharing with our internet line- isn’t it that we still have the same performance with them?..

and second, im quite of confused that you said Tmnet is Malaysia’s ISP, not backbone- i hope to remind that what i’m really saying that is the Tmnet’s network backbone- which is congested- literally yes, it is false that tmnet = backbone, but it is true that “ISP has their own network backbone”

so can i have your agreement that it is a fact that tmnet’s network backbone is congested with too much users? rather than that it is a problem of international links

7. technician & customer service performance
well, do you meant that TMnet’s technician department is not of tertiary education graduates? not to insult but i rather prefer that TMnet technician department are of diploma and degree holders but not the customer service.. to my logical thinking, no matter how good your customer service are- but your technical problems and errors are not solved by appropriate personnel, there is no point..

to be simple, consoling customers yet leaving their technical problems and errors not solved- therefore is TMnet’s ’strategy’ ..according to you? correct me if that was not your idea

8. DNS servers not reachable when opening webpages
about the errors DNS servers are not reachable, i think i figured out the problem.. it is just because of the high timeouts to the DNS servers (i.e 202.188.0.133)..so please refer to question 3

note# I sent emails both to MCMC, user-rights, custcare and TMnet CEO.. yet none of them yet to reply.. can you help me please alleviate such problems of my complain to those key personnels?

note# I’m sorry to say that can you not provide assumptions of your Streamyx connection when answering my questions.. this is because you raised more questions with that why such performances differ- yet still it does not really provide answers to my questions, but only telling me that yours are fine and mine not fine..
Vni said,

Wrote on November 11, 2007 @ 5:23 pm

Streamyx throttling p2p is in question this should be stopped for us to live our lives easier imo
Callum said,

Wrote on November 14, 2007 @ 3:58 pm

Its me – If you know alot about networking you’d know that downloading at 40kbps isnt good for a 1mb line
koreandramafan said,

Wrote on November 15, 2007 @ 9:21 pm

Trying again ……. think soufulow is censoring my posting (just kidding):

Callum, couldn’t resist in saying “it’s like banging one’s head against a wall” hence my silence during all these high-browed IT language and computer speak “debate” or dogma. I, an IT ignoramus, who was enjoying 120 – 150 kBps from a 1mb line before the throttling am now seeing aggregate speeds of around 10 – 15 kBps (You should just see the individual speed of 0.1 or 0.2 or 0.5 kBps from each world-wide peer when I click on my uTorrent) !?*/@!# Of course, once in a blue moon, THEY ease up on the throttling and I get around an aggregate speed of 30 kBps . Only in BOLEH LAND would an ISP have the audacity and arrogance to launch fraudulent promotion after promotion and be able to fool sooooo many ignoramuses to sign up. Have given up watching youtube or news clips on the internet as it stops, stutters, stammers and start every few seconds. I’m 4 km away from the Brickfields server ! All those standard replies which they PARROT and PROSTITUTE themselves with beggars belief – copper line, distance from this to that, no guarantee on international connection, weather & pc conditions
soufulow said,

Wrote on November 18, 2007 @ 10:04 pm

@koreandramafan:
Is the edited comment appears as what you intended? had been busy for the past few weeks, will work out on the blog soon… i hope. :p
koreandramafan said,

Wrote on November 19, 2007 @ 7:38 pm

[[[ YES ]]], soufulow ) Thanks. For a moment there, I thought I couldn’t get my “prostituted” thought through to the world. Hope you’re keeping well. Same old, same old here.
soufulow said,

Wrote on November 24, 2007 @ 9:22 am

Guys, do you want a piece of streamyx sucks T shirt? or you just want to rant along? You might wish to check out these two post on our latest movement:

- Do you want a piece of Streamyx Sucks T shirt?
- What’s next for Streamyx haters?

Also, i am taking survey on soufulow.com’s future direction, appreciate if you can come in and join us for the voting/discussion: How you want soufulow dot com to be served?
prithi said,

Wrote on December 12, 2007 @ 5:53 pm

mine is ok oni…wad computers u all using ah??
soufulow said,

Wrote on December 13, 2007 @ 12:13 am

848kbps is considered very very good for streamyx… it’s not just ‘okay’. lucky you.
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Wrote on December 14, 2007 @ 2:24 am

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notfree25 said,

Wrote on December 19, 2007 @ 3:27 pm

Streamyx petition
http://www.cosworld.net/streamyx/

seems useless now, got spammed by Sohais

also, tmnet’s wiki page was cleaned up
Demonik said,

Wrote on December 19, 2007 @ 9:40 pm

Hi,
Thought I would add my rants to this site. I have been complaining to TM for months but it all falls on deaf ears. I have just written to them again…..

I started with the 1M basic streamxy line then upgraded to the 2M line and then as I was still disappointed with the bandwith upgraded again to the 4M line. What a waste of time!

I am soooo angry by the con that TM use. They tell you to do a bandwith test with the Brickfields server, but of course if they don’t have sufficient capacity from Brickfields out to the rest of the world, it’s a waste of time. Connection speed to Brickfields is disappointing enough, but when you do a similar speed test to a Europe or US based speedometer, then you really begin to see how bad it all is!

This con is like saying “I have my connection through a gigabit network therefore I have gigabit connection speed.”

It appears that whilst there are LOADS of people that have stumbled upon this blog and have written to complain, and there must be countless written/telephone complaints, nothing is being done. What is the solution? How can a stronger message be delivered? Have the press been involved? Personal contact with the powers-to-be??

I am so cheesed off with the whole thing – hopefully someone will come up with a way of getting TM to sit up and listen…
soufulow said,

Wrote on December 19, 2007 @ 10:41 pm

@Demonik:

What is the solution?

What me and ah yap did was set up a special category for streamyx complaints as well as setting up http://www.streamyxsucks.com. I don’t think it helps the situation though…
paradoxPhilosopi said,

Wrote on December 24, 2007 @ 4:35 am

Hi.

Recently, I’ve got a serious problem with my home package streamyx. My home streamyx yet became so slow like one using a dial-up connection (lolz,is ppl here still using dial-up these days?). If I wanted to read my e-mail, it takes about 1~2 minutes to full open the inbox. Is it my fixed line problem? To open flash based website also makes me mad.(eg YouTube) Once opened, you can wait 2-3 hours to make the video play although the video length only just around 2-3 minutes. As for me, I played online games, and this problem really boils me up. Beside that, slow and lag makes me really mad when I play online games. I hope one day la. regarding to this problem, a serious effort could be taken to overcome this so call “dial-up streamyx”. We pay for the service and we expect something nice from it, right??. So, wtf wif TmNut Streamut??. sohai lor. Song liao.
angry users of streamyx said,

Wrote on December 25, 2007 @ 12:22 pm

Easy. Write to the major newspaper.

Then tmnet CEO/Technicians will come to your house, sit back, listen, and give you the best speed you never achieve. Do you all read on Malaymail last time? Some one complain about streamyx and he got visits by tmnet CEO.

Read here: (Must read!)

http://www.kukujiao.com/2007/08/17/streamyx-again-ii/

Next, if streamyx still slow, complain to MCMC.
angry users of streamyx said,

Wrote on December 25, 2007 @ 12:27 pm

The story begins…
http://www.kukujiao.com/2007/08/16/streamyx-again/
http://www.kukujiao.com/2007/08/17/streamyx-again-ii/
http://www.kukujiao.com/2007/08/18/streamyx-again-iii/
http://www.kukujiao.com/2007/08/19/streamyx-again-iv/
http://www.kukujiao.com/2007/08/21/streamy-again-v-finale-season-one/

Summary
Quote:
The Story In Summary:

1. Earl, not happy with TMNet, wrote a letter to The Malay Mail
2. The Malay Mail published the letter.
3. He got a couple of phone calls.
4. Next thing he knows, the CEO of TMNet is in his house, sitting on his bed
5. Earl shows the CEO his connection speed of 10-12kB/s
6. CEO plugs in his own laptop and gets 160-170kB/s
7. When Earl asked…how can the speed be so different?
8. They said its maybe because of “spyware”, or his “processor”.
9. Earl is still not happy.
10. Earl tests his connection again later in the day.
11. His speed is now 130-155 kB/s. Wow.

Discussion in Lowyat.net
http://forum.lowyat.net/topic/506926

hmmm, I should make an appointment with Mr. CEO also…
gax908 said,

Wrote on December 26, 2007 @ 1:17 pm

i dun get it!! the server broke down or sumthing?? y cant they get a backup?? it’s not that they dun hav enaf money.i cant even watch youtube vids,it’s so disappointing…someone please start a new company…my dad even tried to call streamyx and the connection was off…bet they cant even pay their telephone bills….grr!!!! i’m so pissed off!!!@@@&*%*&(
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Wrote on January 6, 2008 @ 10:25 am

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noobstreamyx said,

Wrote on January 11, 2008 @ 4:20 pm

wtf just happened to my streamyx? i cant even connect to lowyat.net! server got zapped by thunder? but wtf? all my frens can connect to LYN but juz im the special one that cant even get the webpage loading! SCREAMYX SOUPI
This is getting out of hand said,

Wrote on January 22, 2008 @ 2:14 am

You people need to lay off some steam. Streamyx is hopeless, try getting maxis broadband or something, and see how that works out
wigilante said,

Wrote on January 22, 2008 @ 2:10 pm

where thr is smoke thr is usually fire. therefore, with this many complaint against streamyx, it is safe to say that yes..it is true..streamyx DO SUX!
(and suck royally at that…)

i have been using streamyx for 5-6yrs now..and i can safely say i have never exp ¨fast¨ internet connection. dl speed is like crap, online game ping high like fuk.i was once winner of the highest ping in Conquer Online. (300k) O.o!! most of the malaysian player thr hv d same thing, lag like fuk..lag n dc common occurence.

dun even get me started on BT,i cant even get dl speed above 30kbps, normally is between 0.1-10kbps. i read sum of u get 50-70kbps dl speed? to me thats like nirvana already >
Jiat said,

Wrote on January 23, 2008 @ 6:13 pm

please visit this website
click on here
it actually is one out of three ISP broadband provider in singapore. when i just move to sg and apply the Internet, i feel like unbelievable. TMnet..u are suck
Deathnube said,

Wrote on January 23, 2008 @ 11:01 pm

Look at my results from speedtest.net

My readings are all in kilobytes and look at my ping..

Seriously! What is streamyx doing?? The fools don’t know that they are doing! Cheap bastards who don’t know how to run a service properly
sea cucumber said,

Wrote on January 26, 2008 @ 5:34 pm

streamyx is getting worse. today sat 25/01/2008 can’t log into foreign websites. cant check my email. lots of complain have been lodged against tmnet streamyx but nothing have been done to improve the service. hoe much longer can we wait to get a decent service. just imagine downloading a 70kb pdf file from germany at just 4 kb/s using a 1 Mb connection! huh! buck up tmnet!
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Wrote on January 26, 2008 @ 9:22 pm

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Streamyx HATERS said,

Wrote on February 4, 2008 @ 8:42 pm

im try to play a online game….but this fucking streamyx keep dcing…….FUCK YOU STREAMYX!!!!!!!!!!!!!!!!!!!!!!
Streamyx HATERS said,

Wrote on February 4, 2008 @ 8:44 pm

i see tv ah….the ppl say streamyx like god….but…when i use it……seriously macam snail!!!!!!!!!!! IM TRYING TO DOWNLOAD A 2.5MB Song……I RETRIED IT LIKE 10 TIMES and MORE!!!!!!!!!!!!!!!!
tan kin leong said,

Wrote on February 4, 2008 @ 11:10 pm

mother fak~~~ 3month also cannot fix my line~~~
faker noob {Tmnut}=>.
When Can Fix It~~!!!!!! said,

Wrote on February 4, 2008 @ 11:16 pm

call 100 for what~~?????????
for fun??
for help???
call for nothing???
TM can help us do what??
complaint also useless~~~~~~!!!!!!!!
tell me call here, call there
also cannot fix it~~~
noob TM~~
u die better lar~~~!!
o0o>.
Streamyx HATERS!!! said,

Wrote on February 7, 2008 @ 9:47 am

streamyx slow until my modem burn up….fuck streamyx…TM no use….i cant watch a youtube video smoothly…..STREAMYX FUCKER!!!!!!!!!!!ALWAYS DC DC!!!!!!!!!!!!!!!!!!
Singabroad said,

Wrote on February 8, 2008 @ 3:54 pm

Mon 4 Feb 7AM — no DSL light. Submitted report 8:30AM.
It is now Friday 8 Feb. After 15 calls to help desk, who say a tech will call, NO TECH HAS EVER CALLED BACK. Spoke with 2 “supervisors”, but always get same story – “all we can do is submit report to tech dept.”
Have been considering moving my co. HQ from S’pore to KL, but have now put that on ice. MUST have dependable service. Malaysia loses, I lose. Streamyx is technically incompetent, and doesn’t give a S**t about their customers.
Ang SC said,

Wrote on February 11, 2008 @ 3:37 pm

I can’t access websites regarding quantity surveying. Kindly give suggestion on how to solve this problem.
Token for Nothing said,

Wrote on February 13, 2008 @ 8:47 pm

Well, I don’t have much words to say. I do have really read almost 133 comments on this page (which took me more than 1 hour to browse) except for certain messages.

One thing that I realize is that the person “its me” last “answering” on October 23rd, 2007 and disappeared after “yangsquare” comment on 102. But Callum comment on the 104th is a “killer” for “its me”. I think that’s the reason why he/ she (its me) never appear again on this page. Yea! Callum was right! 40kb for 1MB is nightmare! How can someone enjoy the 40kb for 1MB?

“Its me” must be someone from TM trying to satisfy the TM’s Subscribers, but his/ her comment for enjoying 40kb is a “self-terminated”. Do you know what I mean?

recalling back at ‘its me’ comment that he/ she actually posses Master qualification. Well, He/ she deserved for that but not for answering customers.

See below for comments that I refer to:
—————————–

101. Its Me October 23rd, 2007 3:19 pm

102. yangsquare November 1st, 2007 2:26 am

104. Callum November 14th, 2007 3:58 pm
Its me – If you know alot about networking you’d know that downloading at 40kbps isn’t good for a 1mb line
——————————

About me:
1. I’m browsing the internet since 1998 (10 years experience)
2. Visual Basic, C, C++ programmer, Well-trained for web creation using mySql and PHP
3. Holding an IT degree..
4. .. and I am a GOD!

LOL…

Happy Chinese New Year..
February 13, 2008
Malaysia Tidak Boleh said,

Wrote on February 21, 2008 @ 2:56 am

Hello,

Your site StreamyxSucks seems to have been pulled from the SERPs alreay lah. Must be following complaint by TM Nut themselves….

It is no longer ranking well. Well TM, you can run, but you cannot hide behind your totally useless shareholders and all your buaya-buaya who makan Malaysians money….

You represent all that is wrong with Malaysia. Good for you. Malaysia Tidak Boleh.
IHATESTREAMYX said,

Wrote on February 26, 2008 @ 3:35 am

I FUVKIN HATE STREAMYX, WITH A BLOOD THIRSTY AND SPITEFUL VENGEANCE. I CAN’T EVEN USE FCKIN FTP TO UPLOAD FILES TO MY FCUKIN WEBSERVER. I WANNA GO DOWN THERE AND FCKIN KILL EVERY LAZY MOTHA FOCKAS DOWN AT THE STREAMYX OFFICE. FCKIN LAZY C*CKSUCKING B*MFCKERS!!! AAAAAAHHHHHHH!
leong said,

Wrote on March 2, 2008 @ 2:45 pm

I would like to comment on the internet connection. Every one month, there will definitely be a day when i dont get a internet line and I have to call customer services. The worse part is that we have to be at our computer when we make a complain. You must understand that we have to work. Cant the customer service just take the complain and make a report. For me, it is always the port problem. However, I do have to add in that once a complaint have been made, the service is done in super speed. Sometimes I call at 8am in the morning and I already get my line back at 9am the same day. That I must congratulate streamxy for their fast action.
Clone Trooper said,

Wrote on March 4, 2008 @ 3:59 pm

from my knownlage there some kind of week sound wave from the cooper line telephone that cos the adsl not working properly? why the streamyx not aaded the booster on it to make it more wave to come.

maybe the more user cos this streamyx not support the line. if so.. where the fee goes? if customer to them in increase but keep the low bugged? dont cut-cos lah..

“If some one can hack in and grap the wave as much as possible there not problem… adsl”
FROM ALL STREAMYX HATERS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! said,

Wrote on March 5, 2008 @ 5:59 pm

#$@$%$&%(&*(%R%^TQ##$@#%^$%&^#$%@#$!@#!@#!@#!#@$@#%$^&*())*^&$%^$%@#$@!#!@#!@#@$@#$$#%#$%^#$%@#$@#$@#$!@#$#$%$^%%&^&**^* STREAMYX SUCKS !!!!!!!!!!!!!!!!!!!!!!!I’LL MAKE A BIG STREAMYX SUCKS POSTER!!!!!!!!!!!!!!!!!
FUCKING TMNET said,

Wrote on March 5, 2008 @ 10:30 pm

Just read about the fucking FAIR USAGE POLICY in their new streamyx website. It is trully FUCK UP man!!
They are preventing Heavy Users from using heavily !!
Then what the fuck are these Heavy Users like me paying RM268.00 a month for a fucking 4MB line when they expect me to use 256K or less ?#@#??
Stupid screwed up ISP isn’t it??
This simply means their INFRA is not set up to meet what they market and claimed to be !!!
WHAT A DISGRACE TO THE COUNTRY MAN !!
They got the guts to charge people for 4MB price BUT prevent people from using 4MB. This is real daylight robbery and making customers like bloody fools.
Ng Chun Jie said,

Wrote on March 22, 2008 @ 1:15 am

my download speed is extremely slow! it is just about 3kbps… my area is jalan saga 14, Tmn Desa Cemerlang, 81800 Ulu Tiram, Johor!
Tmnet deserve award said,

Wrote on March 28, 2008 @ 11:58 pm

Well Tmnut really deserve the award of slowest broadband of the day. I subscribe 1 mbps, but in return, i get 512 kbps.Wtf? i pay more to get less? If you really need money then organise a campaign to raise fund lo, no need to cheat us consumer like this. Btw i live in Taman Connaught, Cheras, KL. My line sucks and keep dc frequently.
freddy said,

Wrote on April 3, 2008 @ 6:16 pm

maxis just out with wifi 3g hub gurranteed 3.2mbps……..
it is supper fast n guess wat
they allow p2p…..

i get 1mb on bittorent at night n i get 800kpbs at day……
try it at 158 per month
allan said,

Wrote on April 4, 2008 @ 2:22 pm

I signed up streamyx combo on 8Mar and finally got it connected last night. During the period I fxxked up all the tech assistants who picked up my calls. Now I am ‘enjoying’ a speed around 50kb/s with a 384kb/s line. I thought it is not right so I started browsing some streamyxnut forums and realised that this is ‘normal’.
soufulow said,

Wrote on April 4, 2008 @ 2:28 pm

Sadly, it’s a norm for many.

It depends a lot on the IP of your connection. generally, it works fine with IP of 60.xxx.xxx and sucks for those with 124.xxx.xxx.

Another extra of RM30 per month on VPN would solve your problem if you really really need a fast Internet connection. Read more at AhYap’s post on How to solve your slow streamyx problem.
TM Net should bribe me… « soufulow.com said,

Wrote on April 4, 2008 @ 2:30 pm

[...] Reader Freddy commented that the Maxis Broadband is doing well and allow P2P on recently but I cant be sure of [...]
Streamyx Lag Like Nuts said,

Wrote on April 4, 2008 @ 9:06 pm

i agree with you…i’m having high latency like 800 – 1000ms pinging to tm.net.my while in the morning like 8 – 12 it works fine…when it comes to afternoon till the next day it lags like nobody business…they told me to do the bla bla bla routine which you need to reset your modem and pc do a direct connection…TMnet guys are just newbies…
nekoboys001 said,

Wrote on April 5, 2008 @ 1:04 am

I was having fun playing Halo 2 multiplayer online on my PC.Then its suddenly log out. WTF MAN!!! My connection speed is 54MBPS and sometimes it can be good,low and very low!! Holy crap,Streamyx is the worst company i ever heard.Americans company is much more better than this old crap Malaysia because Malaysia line sucks!!!!
I know they didn’t take any of action this days.

If you read this Streamyx company,I would say that you’re mother fucker!!! Your Streamyx suck balls BITCHES!!! FUCKTARD!! MORON ASSHOLES!!! FUCK YOU STREAMYX!!!! >:( BITCH!
Specialist said,

Wrote on April 7, 2008 @ 9:56 pm

whole day
suck streamyx and hope this software i use will become the next major bypasser for TMNut connection !!!
BUCK Streamyx said,

Wrote on April 10, 2008 @ 3:09 pm

CB STREAMYYYYX SLOW INTERNATIONAL LINK AND SLOW BT DOWNLOAD….
COMPLAINT COMPLAINT MANY MANY TIME NO ONE ANSWER U
AND having high latency like 460 – 480ms pinging ON YAHOO.COM
DIU STREAMYXXX PAY RM88 A MONTH FOR PAY FOR WAT…TMNUT IS SLOWER AND EXPENSIVE IN THE WORLD….FFCUK
TIM said,

Wrote on April 24, 2008 @ 2:09 am

I can’t even say any word. There is nothing much worst than using streamyx. It is such a disaster……
Tan PENANG said,

Wrote on April 26, 2008 @ 6:21 pm

For all ‘SUF’ with such complaints what l have readed on many many blog web page till today is still the same problems…why NOT just change to others communication company? l have found 1 , was good only 60.00 per month unlimited usages,with 2Mbs of fibre optic line ? So…simple.. with problem free. support for “soufulow” & “koreandramafan”
SUPER STREAMYX ASS HATER said,

Wrote on May 1, 2008 @ 12:14 am

FUCKKKK STREAMYX ALWAYS LAGGGG!!!DOWNLOAD FUCKING SLOW!!!SOMEMORE I HAVE 2 COMPUTERS CONNECTED TO STREAMYX (SHUDNT BE SLOW) MAKES IT MORE FUCKING SLOWWW!!!!!STUPID LANJIAO STREAMYX WORKERS ALWAYS GIVE FUCKING EXCUSE AND DELAY THEIR SCHEDULE TO FIX MY LINE!!!!

FUCK THEM TO HELL!!!
SUPER STREAMYX ASS HATER said,

Wrote on May 1, 2008 @ 12:15 am

CIBAI PLAY DOTA AT BLUESERVER ALSO GET DISCONNECTED FREQUENTLY!!!MAE ME KENA BANNED LIKE FUCK!!!!!FFUCKKER FUCK DA TIDO THEM!!!!
Everyone_is_Bitching_at_STREAMYX said,

Wrote on May 1, 2008 @ 2:33 pm

Well.. here i go , i had been opening my pc to download some movies via BC and its took me about 1 week to finish 800mb file, this kinda pissed me off. I desire the Fucking Damn Streamyx will abolish by some thugz and establish a new fastest & cheapest ISP for MALAYSIAN.

[Sorry for the flaming words , but i'm really get pissed off when i was writing this shit]
Everyone_is_Bitching_at_STREAMYX said,

Wrote on May 1, 2008 @ 2:39 pm

Besides that ,the trackers have over 3000 seeds while i was downloading the file , you could imagine how slow is the streamyx , and yet the subscription of streamyx is damn expensive, RM 88 for each month its seems we are devastating our money to subcribe a expensive broadband but can’t enjoy the actual speed of it.
TM NET HATER said,

Wrote on May 5, 2008 @ 11:36 pm

TMNET= you suck big time. fuck you idiots.
pukimak streamyx said,

Wrote on May 17, 2008 @ 9:10 pm

my sppedmeter.net shows a 452 kb/s….suck my lolly streamyx!!!!!!!!!!
StreamyxFxxkinSxxt said,

Wrote on May 18, 2008 @ 2:19 am

im very puzzled of what the TM / STEAMYXSHIT are doing. they are scamming us that they service is the best they will provide and what the fuck now we all have to experience!

and also they are veryyy mutherfucking greedy, if you cannot upgrade ur service first and let ur current customers satisfied, why the hell that you want to attract more new customers by offering low upfront in the COMBO RM60/mth package.

PLS UPGRADE UR SHIT FIRST THEN U CAN CONSIDER TO GET NEW CUSTOMERS FOR UR GREEDINESS!

AND PUT UR ADS THAT U ARE THE SLOWEST SHIT ON EARTH, N THE MOST OUTDATED BROADBAND IN THE PLANET, WHAT AFRAID OF GIVING HIGHER SPEED N YET U STILL CHARGING HIGH!

WHEN DO U WANT TO UPGRADE?? U THINK U ARE THE ONLY BROADBAND PROVIDER AND U CAN SHIT US ALL TELLING THAT U ARE THE BEST??

U WILL DIE SOON IF U STILL DO THIS SHIT THIS WAY!
Streamyx Bullshit Promotion said,

Wrote on May 20, 2008 @ 6:18 pm

1) I was told at the counter that the port for streamyx is full the last time i try to apply through the Telekom. Why is Telekom spending so much on the advertising and yet they cant provide enough port for my housing area? Such a big blue chip company cant even afford enough port for streamyx, why bother to promote streamyx like rocket science.

2) Remember we have the option to either pay RM88 for installation or do our own installation? When I try to ask them when the port will be make available, they told me to opt for the RM88 installation so that somebody can inform me when the port is ready and they can come and charge me RM 88 for the installation that i think i know the setup more than them.

I was wondering why cant i just opt for the own installation and be informed when the port is available? Is the port problem or the RM88 problem?

Why the heck if i pay RM88 and i get to know the port is ready and nobody can inform me if i dont want to pay. Is the RM 88 serve that purpose?

I think they want to force us into paying the RM88 to the installer so that they can get part of it as a commission. It is for a reason i think its true because after few days registering for Telekom line, I receive so many calls from people i do not know their company, calling asking me if i want to apply streamyx? Telekom you tell me u never revealed my account for other people? Then why are so many people calling me? Do u have no integrity? Why did you revealed all my personal details to people i do not know?

3) The number 100 = forget about it, you will never get any answer from there.
KEN said,

Wrote on May 27, 2008 @ 4:06 pm

This is just getting worst.

The laggness of playing online games.

It was OK, at the morning(Sunday 25/4). then after a disconnection at mid about 10am, the lagg/delay kicks in. So a few seconds delay in a game, will make u suffer.

We play games to enjoy, but with streamyx we play to suffer even more.

Why call yourself the broadband expert where the services can’t even reach 15% of the package….

Pisses everyone off. Hey, thats what ???? (blanket business) are for. Malaysia are good at it. But Suck by doing it.
baby said,

Wrote on June 2, 2008 @ 1:04 pm

im not sure wat to do wit tis sucker streamyx.. so pissing me off… i wonder how thier CEo can be CEo..
such an idiot… is their CEo oso malay guy?
if like tat, even more sucks…
a company like tat can get de best award? oh my god..
who de hell provide them de award? is tat person blind? they wont know anything lah.. wat they want is juz to earn money onli.. they wont care de customer problem… wat they can show is juz their lousy award and promotion for customer.. even a teen like us oso better than them.. wat a shame… i oso a victim like all of u.. juz protess.. no use if juz voice out in internet.. Malaysia Boleh? wat de hell is tat? is tis wat u call malaysia boleh? we as a malaysian oso shame to be a malaysian.. those foreigners who use de streamyx sure facing tis kind of problem.. and will be laugh and make fun by foreigners.. do u think we will be proud of it? wat do u guys think? a teen like us at other country can protess.. why cant we do it? wat de hell we scared of? we hav de freedom to voice it out not onli in internet, rite? then we wasted out money juz to paid tis kind of services tat provide to us.. is tat fair to us? we r de customer and they din nth for us… juz giv us a few explanation and guide.. tats helpless… 2 years ago, i call de tmnet ppl and ask them to send a technician to come over my house.. at tat time, im a bit satisfied leh.. somehow, my nighmare comes.. when de technician check everything and drove away, in few hours later my internet line started to dc again till now.. and im so so angry… till wanna burn de company but i din do it.. im too young to stuck inside de jail and not worthy… make call oso no use even de technician come oso no use.. everything useless and hopeless.. at de end, wat do we get?
baby said,

Wrote on June 2, 2008 @ 2:58 pm

wat is de meaning of satisfaction?
do we hav tat?
who make us to bcome so suffer?
who hav insulted us as a customer?
wat for we still paying since we r suspended?
why shud we paid for tis kind of services?
do we deserve to get back wat is belong to us?
do we deserve de better services?
Guy from BOLEH-LAND said,

Wrote on June 14, 2008 @ 5:03 pm

Singpore’s NORMAL transfer rate : 500kbps
Malaysi’s BEST transfer rate : never higher than 200kbps

Malaysia Boleh, yeah, sangat boleh.
IanLim said,

Wrote on June 28, 2008 @ 5:21 am

So, i tested mr RM66 512K package speed at NY server:
IanLim said,

Wrote on June 28, 2008 @ 5:26 am

Aiya, sorry for double posting., i wanted to post the result, but i didnt came out..

Anyway is 286k up and 227k down…, i just emailed Metrofon about the service and package, hopefully this the hope to opt out from TMNUT after 7 years.., yes, i got my 56k Supra modem at 2001, so, i have been a TMNUT user fo 7 years.., yay! :X
Sgt.Soap said,

Wrote on July 12, 2008 @ 10:44 pm

Fuck his mum goddammit.Those fuck-up guys only know for ctheating us good guys for $$$.U know?they dabbled up for a number called 000000000103 and i NEVER EVER dialed that number before and that fucker dibbed me up with 28Ringgit?damm he better fuck his mum!
Jason Hate Streamyx Nowadays said,

Wrote on July 14, 2008 @ 12:09 pm

Fucking streamyx!!!slow all the days!!!
When i in emergency to find some news for study oso can’t!!!
So hate streamyx!!!even slower thn tm net sometimes!!!
Better upgrade the line or not Telekom Malaysia sure will being hate by all teenagers!!!even parents also!!!
I want a faster speed on streamyx!!!!!
[M]r_S0uleChamp said,

Wrote on July 18, 2008 @ 5:22 pm

suck streamyx i cant open any website.I pay every month but at night i cant online so how??.Stupid………!!!!!!
=.=”
pie said,

Wrote on July 19, 2008 @ 7:59 pm

Streamyx sucks! At my hometown in Muar I only got total 40kbps on average while using Bitcomet.

When i use Jaring Wireless Broadband at my friend’s house at Bandar Sri Damansara area, it took me only one night to finish downloading a drama episode. About 5 to 6 hours.

On Streamyx, one episode of drama will take more than one day to finish downloading. 3 to 4 days at least.

So does that mean Jaring is using different international link? Or does it mean that they do not throttle their bandwidth as much as TMNet?

Anyway, Streamyx sucks!
Ex Malaysian said,

Wrote on July 19, 2008 @ 9:14 pm

Aiya, Screamyx is the worst ISP I have seen. Even if not the worst, then is one of the worst ever.

I cannot do my work, because this damn connection is so slow. A lot of things are wrong with Malaysia, but the buayas up there pretend nothing is wrong so long as they continue to have their nice mansions and big cars.

Ahh….Malaysia…you are going down the drain, and you cannot see it better than when you look at the only ISP of this country. They put their profit before anything else.

I’m waiting to move out of this retarded country soon. Take my skills and my money out. Good riddance.
Tony Dekkers said,

Wrote on July 22, 2008 @ 4:36 pm

TMnet is ……… No words for that,
I’m from Sabah and guess what, same shit here. never works, always problem, but the STREAMYX BILL IS NEVER LATE.

Maybe for you guys in mainland Malaysia it would be a good idea to get Broadband through the power lines, but over here there is as many power failure’s as there are birds in the sky.

Just take it as a True Malaysian, all companies are the same, take Astro for example.

You pay Astro a lot of money to watch Advertisment.
Companies are paying Astro a lot of money to play their advertisments for you to watch.

Anywhere in the world when it comes to companies like TMnet, Astro, Sabah electricity and the list goes on, people would choose to not use there service, with the result that either the company buckles up or go belly up !

Here things are different, Monolopy is the game, and thats why things never will change here ……….

Lucky for the mobile industry there is some competition otherwise we really would be screwed shitless.

Just my 2 cents.

P.s. I needed to reconnect several times to post this writtings, it’s like they are screening ……..
CH Lee said,

Wrote on July 22, 2008 @ 8:51 pm

Hey folks,you may not believe this,I am getting between 3000-4000 Kbits per sec download for the 1mb subcription today from Streamyx.Check my blog at http://siewsianlang.blogspot.com and you’ll see the speedometer showing that.
Unless there is a power outage,I am not going to switch off the modem.
LooOoMpZ said,

Wrote on July 24, 2008 @ 6:34 pm

i damn really hate this streamyx…keep on disconnect in my line and i call the service provider…they say i never pay the payment….what the reflection..when i check b…it list on the website i had pay….damn suck streamyx…
Malaysia Digest said,

Wrote on July 29, 2008 @ 9:31 am

Shitmyx, from Talian Mati
Cabal-Rider said,

Wrote on July 29, 2008 @ 12:09 pm

I think they just know how to increase speed but what about bandwidth and line always DC or paused. While surf page nothing happen but when download/upload, watch video, listen music and online game you sure get the result.
t3ngf0ung said,

Wrote on July 31, 2008 @ 1:31 am

The popularity of Streamyx…

It’s been quite some time for me being as an ex-Streamyx user, since I shift to my new house where telephone cable had been stolen and make me couldn’t surf Internet at home anymore. Half a year had passed, but I still remember how “…
mindemeanor said,

Wrote on August 1, 2008 @ 6:42 pm

Streamyx is d slowest ever. I wonder how do they pull through with so many complaints from dissatisfied customers for even a day? Do they actually wear a thick cow skin on their faces? How nice if there is a pay-per-use basis,

Streamyx 1.0Mbps download speed: 1.0Mbps upload speed: 384kbps * RM88 (without modem)

Since I’m getting only 20kbps out of 1000kbps, i guess i shall only pay 2% of RM88 = RM1.76

Even if there’s 100kbps, i guess i shall be paying 10% of RM88 = RM8.80..

Wow, I’m paying RM88 for Rm1.76 or RM8.80 worth of service.

Is this called cheating?
lol wat said,

Wrote on August 1, 2008 @ 9:45 pm

Megaupload Premuim : 20 kbs on 1mbps! THANK YOU STREAMYX!
Cornelius said,

Wrote on August 2, 2008 @ 12:17 pm

Did you know that in east Malaysia we do not have proper DSL cables and localized servers? We have to link up to west Malaysia’s servers then connect from there, this adds 50ms to our latency. They just announced that by next year they’ll add in more cables for east malaysia….i forgot where i read this from – i think was the newspaper “Borneo Post”

The internet here just got from bad to worse and from worse to totally horrible. Even in Thailand, In Phillipines they get better internet. Malaysia – dumb money driven country…offering RM1,000,000 to olympian winners that’s totally dumb in my opinion. Why don’t they use our tax money for better stuff including upgrading the internet servers OR at least grant more licenses for outside isp companies to provide us with better internet plans.
I hate Streamyx said,

Wrote on August 3, 2008 @ 3:45 pm

Bloody hell, they keep giving me terrible IP which is slow as hell, cannot even connect to Google properly.

What a dumbass company. I searched for “streamyx sucks” and the search took so long…

Really terrible.
Cabal-Rider said,

Wrote on August 8, 2008 @ 4:19 pm

We regret to inform our Streamyx customers that TM will be performing an e-mail maintenance exercise on ((Friday, 8th August 2008, from 11.00 p.m. till Saturday, 9th August 2008, 11.00 a.m.))

LOL before today and before 11pm, WTF 6 days like this???
Tommy383 said,

Wrote on September 5, 2008 @ 1:16 pm

I have been experiencing slow connection beginning this month. Normally, I can easily hit 100kbps for downloading but now it drop till 50kbps then later 10kbps after that 5kbps. I mean come on!! And do you what? It love to disconnect me from what i’m downloading from the net. I’m LOSING my bandwidth on my Imageshack free torrent service. I pay for some good service and this is what i get?

Streamyx Suck!! Too bad its monopolize in Malaysia. T_T
Solar Powered Streamyx said,

Wrote on September 10, 2008 @ 11:55 pm

I really had nothing to complain with the speeds during the day . Tested during the day , the speeds were good , but reaching night time , starting 8pm onwards ,speeds would plummet underground ,

In fact sites during this period would take sooo long to load , i felt i grew alot older when they were finished loading . Ping to local sites were at 5000+ and upload speeds single digits

Note to Streamyx :
Please discontinue usage of Solar Energy . True that they’re environmental friendly , but they do not work at night !
tmnut said,

Wrote on September 17, 2008 @ 11:48 pm

no more p2p
tmnet not known that we complaining ther p2p download slow
not browsing internet slow
now tmnet make new policy thats kills p2p user
RoxaS said,

Wrote on October 20, 2008 @ 3:00 pm

Hey .. why streamyx REally slow har ? i take RM 76 per month..my dl speed is only 3~7kbps compare to my fren 60+ per month n his dl speed is 20~40++kbs !!
Wads wrong with THiS !!!!!

BULL SHIITTT !!!
Walld said,

Wrote on November 23, 2008 @ 12:39 am

TMNut stmyx d biggest liar!! my connection is too damn bitch fuckin slow,they better juz eat S**ts,mybe d company is ran by a bunch of shitheads!!!!!!!!!!!!
wong said,

Wrote on December 27, 2008 @ 10:50 am

Wth with the streamyx centre. saying internet is current having problem connecting with the western country and need a whole full week to restore that??? dam la u stupi internet provider cant do it dont do la made people suffer only. and adding what with the sawarak internet down and need a day to restore the speed dnt joke la u crap ass
ami said,

Wrote on December 27, 2008 @ 6:32 pm

streamyx many problem
ami said,

Wrote on December 27, 2008 @ 6:34 pm

me pay 99 per month 4 wat

change line better
ami said,

Wrote on January 1, 2009 @ 1:44 pm

wtf streamyx, pay rm 99 for poor line never get line clear all day same always dicconected duno wat 2 say beter change line
Java123 said,

Wrote on January 7, 2009 @ 11:31 pm

gosh, streamyx is unfair,
i think they have seperate servers for different bandwidth for different customers.
I discovered that 384kbps customers suffers the most as that particular bandwidth is more crowded.
While 1mbps customers has no lag or suffer any net probs.

For example,
I have two connections running at the same time (384kbps,1mbps)
and I tried surfing http://www.haoting.com

That server provides free music streaming at 64kbps
BUT, for the 384 connection it buffers endlessly and lost connection.
AND, the 1mbps has no problem buffering and shit.

I wouldnt say that haoting.com server was overloaded becuase two different connections at the same time shows different performance. Weird.

Although the infrastructure of Streamyx is good already, but perfomance is still under par for cheaper packages.
wong said,

Wrote on February 6, 2009 @ 2:21 am

what the ci bai TMnet!!!!!!
always dcdcdcdcdcdcdcdc….
i fxxk you mother TMnet….
mother fxxker TMnet…
pukinima TMnet!!!!!!!!!!!!!!!!!!!!!!!!
bountygiver said,

Wrote on February 19, 2009 @ 10:38 pm

pwnt much?
Masrun said,

Wrote on February 25, 2009 @ 10:52 pm

Why all of you only talking bad to TM. Why dont you all change to other ISP? Why dont go to Maxis? Wimax p1 also available.. Just go and leave TMnet. Dont be stupid
Helper said,

Wrote on March 1, 2009 @ 10:21 pm

If you got you streamxy connection line is always get disconnected.

1. Get a better Antivirus (Avira\Karpensky).

2. Running scan your computer by using Microsoft® Windows® Malicious Software Removal Tool (KB890830).
Download from here :
http://www.microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

3. If your connection is still getting slow or always disconnected. BUY a new modem or router. Don’t used streamyx cheap modem\router. I recommended to buy LINKSYS brand router\modem.

4. Still getting so slowly, it maybe something is wrong with you phone line cables.

I don’t want to blame on both side (User & Streamyx).

I can download more than 600GB for a month for 1mb streamyx line and really satisfied comparing with others broadband services. Unlike MAXIS (Totally worse and nothing you can do to make it better, not matter how hard you try to find the solution)
kaifahalas said,

Wrote on March 6, 2009 @ 12:24 am

Streamyx really suck!
Eric said,

Wrote on March 15, 2009 @ 2:00 pm

Do you guys facing streamyx disconnection problem all the time? I got this problem ever since I subcribed to this stupid service. How can they provide this kind of service while this product is not ready. It just keeps disconnected, in average every 5 minutes! How to surt in this situation? Don’t even talk about download or upload files. If I would chose to work from home, I think I already bangrupt long time ago!

TM strramyx SUCKS!
anti-streamxy said,

Wrote on March 30, 2009 @ 1:51 am

streamxy! u cibai !!
ppl in china already using 1 GB/second for free !!
And i cant even logon to ebay to sell my items!
I strongly advise us to buy Jarings share, beef up Jarings financials and beat streamxy up.
Henry said,

Wrote on April 4, 2009 @ 9:38 am

To TM group, due to cant even click submit button for the complaint through TM link so i gonna complaint here and hope the world will know happen here

would to complain for the inefficiency of TM follow up with my problem since 27 march 2009 (Friday).

Summary of my problem
-encounter error 678 which is Link LED blinking, i’m using TM modem Riger, on 27 mac 09. call for help at around 530pm and when after 6pm until 11pm nobody pick up the phone with the reason line was busy. you can check how many calls i made from 6pm to 11pm if telekom has the record for this num 04-4849652. really disappointed for no response for my issue.

-made report on saturday 12pm++ and has been told that 2 working days so i wait for that. The result was UP for the internet and DOWN for my telephone dail tone and another 2 working days need to wait. the internet was UP from 5pm till 11pm then DOWN again, need to ask is this Internet issue has been solved? not even more than 24 hours time internet became DOWN again, really can not accept! and another 2 working days need to wait. want to ask again, is this how TM committed to give the BEST service to public?if the agent keep telling me wait 2 working days 15 times is equal to 1 month already.

-last complain is the technician, really don’t understand how TM’s culture, if the technician trying to solved the problem, are they going to call me see how’s my problem or not after something has been done, if got problem still another “working day” for me.You can see, if the issue is repeating, something must be wrong and will you come to my house and see what is going on or what right ?oh my god…..this issue was from 27 mac, is already 1 week and yet nothing change at all for my issue the internet is still DOWN and the common answer is “please wait for 2 working days” can you accept? you can check my call record for 04-4849652, i call TM for hep almost daily.

lastly, would like to request deduct Internet Fee start from DOWN till UP because it took too long, if really 2 working days we don’t mind at all but this issue already 1 week plus. Paid for 1 month but TM service is only few weeks for us.

This is the first time we deal with TM and really hope we can keep continue as TM customer for the future.please dont disappoint us
pailang said,

Wrote on May 5, 2009 @ 1:56 am

u all missunderstood about P2P, P2P download needs seeders,if there is no seeders or just few seeders for the what ever file you are downloading,you just get few kb/s or nothing it’s not about how fast your line, you can check how much seeders in you torrent client.For http download it’s depend on server that host the file. And before complaining do very good check your equipment, maybe your pc are slow or wiring problem or even the wire not connected to wall socket ( stupid problem but it’s happen alot ). For your imformation 80% streamyx problem happen in subscriber primises.
mika said,

Wrote on May 9, 2009 @ 2:48 pm

What a cunt on Tmnuts, being back from o/s for few months, trying to surf and play wow. but constantly got dc, really WTF man tmnut, been calling to #100 for freaking fucking so many times,talked cock nicely to send tech to come over to fix. Muthafucka lousy TM slowyx. well complaint also no fucking use, they cant or dont even know how to read or where to read for all these complaint. Watta cunt connection it get from day after day. Wasted all my body fluid, eps from my mouth to spit it on phone…

Its totally useless in Malaysia, politic is useless and helpless to all the citizen in M’sia. (No wonder all the asset from M’sia is all gone to o/s, cant stand living in M’sia imo) so am i cant stand in M’sia. Even my husband from United States know M’sia is an epic failness..oh yea M’sia boleh…only fucking cibai boleh.

All my pings are gone up to 600ms, even getting worst. Test speed got like 62kbs dl, 90 kbs upload. Paying RM88 for such shitty service. BItch please fix da damn liine.
John said,

Wrote on May 18, 2009 @ 10:44 am

My uncle own a shop and he apply 2 different registration line under 2 different bill.He apply one for his home & another for his shop. But he is a newbie who 1st time applying this “tmnut slowmyx” ( he dun hv any other company to choose for) therefore he dun noe anything about tis. When he apply, the streamyx ask him to choose a user name and he giving 2 same user name for the 2 different registration. Wtf!!! the streamyx actually din advice him at all tat he if he registration under the same user name, he actually can’t use the both line at the same time~! Wat f**kin Hack with this?????? Does it mean tat he need to continue for one whole year using 1 streamyx and pay for 2 different bill???He complain to *100 and he was told to change the line after 1year! CHEATER~!
Anti-Streamyx said,

Wrote on May 22, 2009 @ 11:29 pm

I can’t even download my movie and games online peacefully. They loading time in http://www.mediafire.com laggg kike sh!t and some certain webpage. But the weird thing is like http://www.yahoo.com is quite fast.
tak boleh tahan lagi said,

Wrote on July 8, 2009 @ 3:38 pm

always disconnect.why??????????????????????????????????????????????????????????????????????????????
SuxTmnet said,

Wrote on July 8, 2009 @ 11:47 pm

Tmnet never fails to dissapoint since 28k days 10+yrs later and countless complains made, still no
improvement!! IT’s a disgrace, are you guys merely buta gaji? My net has been on off constantly since
yesterday and right now I’ve an appointment online with someone who can online once in a blue moon.
But I can’t! It loads halfway, sometimes, after a few secs it failed. Goes on I’ve to restart
my modem around 50times from 9-11+, until she got fedup and went OFF.
i’m desperate to chat with a long time friend!!!
Mind you due to its terrible service since my sch days, I’ve became an IT expert working for a foreign goverment. I know IT and its
not my modem or pc as the excuses always goes. It’s 101% tmNET! Please please buck up TMNET! Even yesterday I tried updating my HP software, it runs at 80% then the line disconnects. Heck it even disconnect websites often, and you’ve to refresh it. My god, I’ve been overseas for so long and there’s no such thing there, over here on some sites, chances are 4/6 times you’ll get disconnected from the website!!
If I”m you guys I’ll hide in shame. What’s more i’m on
pay per use, so pls dont waste our time and money.
nyean said,

Wrote on July 20, 2009 @ 7:02 pm

Sir/Madam
good evening,i was feel very disappointed about the services from
streamyx.
I just used streamyx one year ago only,but I had called out to 100 more than three times in a year!That is because I always failed to connect! Although, the problem was settled on that time. But now got problems again! When I success to connected,suddenly the line will dropped. Then after a few minutes,it will connect again.After that, it were dropped again !How come???And sometimes when rainy day,my home area will very hard to connect.How come???Sometimes when i got urgent things need to online,but always failed to connect,during that time these problem really make me sick!!!
Lastly,I hope sir/madam can settle this problems as fast as possible. Because these problems really make me feel inconvenient. Thanks.
Sempoi said,

Wrote on July 21, 2009 @ 2:39 am

streamyx really screwup, its very inconsistant up/down speed.
Susah oh ini macam. Sometime the line breakoff.
Idont understand what TM big guys are doing????
Advertisement seems great, actual fact bulshit
Ultima said,

Wrote on August 6, 2009 @ 12:21 pm

@pailang

How do you explain then when there are at least a hundred seeders and only a handful of other peers / downloaders for a particular file and I’m still downloading at speeds of 0.3~1.0 kbps?

If Screamyx means to give the advertised speeds only for local sites or P2P, they should have mentioned it when subscribers apply for it so that there’s no complaints. But the fact is that it is commonly understood is that the advertised speeds are meant for GLOBAL use and not only for local connections. The purpose of the Internet is to help people reach globally not limit them to the boundaries of the local network. Furthermore, as a developing country, there is still a lot more that we can learn from foreign countries.

Imagine paying for extra services that you’re not getting? Of course there’s frustration. Imagine paying RM100 at a mamak stall for just a glass of packet teh ais…I’m sure many people would be furious. And in rebuttal to “its me”, paying a ferrari that can go 300 km/h means that we expect it to 300 km/h as and when we please even its not all the way. But the fact now is that the 300 km/h can’t even go 10% of its speed at any time possible, not even for the local streets, how’s that satisfactory? Of course users are smart to know which ‘lanes’ or ‘routes’ that can be taken to achieve those speeds. If we expect those speeds, of course we’re not saying ‘trunk roads’…

If the claims that Screamyx actually employ ‘underground’ tactics to reduce the users online, my guess is that the best way would be to ‘help’ Screamyx reduce users online permanently by switching to another ISP.
amy said,

Wrote on September 2, 2009 @ 8:39 am

the story goes like this,, i’ve been calling #100 like 15times to know the status of my report yet the TM people failed to update me any of whats going on with my streamyx connection.
my adsl light is still blinking not stable,,its been 2 weeks since i am not unable to use my internet at home..
come on streamyx..please do give me updates on whats been the actual problem of my line at home..(my phone line not in problem at all)..technician,,please do your work efficiently!!
MYBOXXH said,

Wrote on September 3, 2009 @ 5:13 pm

I was help my boss go to streamyx upgrade to 2Mbps, the staff told me need to check for coverage and 1Mbps is confirm u can get.than she check that my boss last time was using personal account for his business use, cos she check the phone no and is registered under company, than she say cannot continue using as personal,ask me to upgrade to corporate for 1mpbs is RM148 per month, previously was RM66 for 512kbps, than i ask her, if i after i upgrade was still the same how? can i downgrade back to orignally?she say no and she tell me, “U balik fikir baik baik dula lar, ok, i tak bole guarantee u”. err…sucks…thn u put 1mbps is FOR FUN!!if u cant give ppl 1mbps you better dont put that figure, like our highway, limit 90, thn i can say i cant guarantee i would not exceed the limit, so no need summon is it.STUPID STREAMYX… hopeless for upgrade, just stay for whatever cheap package and speed you are using. OK

DON’T THINK TO SWITCH TO OTHER BROADBAND PROVIDER.COS Streamyx is the best in malaysia and hence is the WORST service and LOWEST SPEED…
me.. said,

Wrote on September 5, 2009 @ 10:25 am

i use streamyx since last 3 years..i’m heppy with this service other than.never disconnection and always fast…if u have any problem regarding streamyx such as d/load better u check ur equipment first such as ur pc, modem and your internal wiyering.thanks
Screamyx said,

Wrote on September 10, 2009 @ 2:31 pm

Streamyx is slow like a turtle yet we are paying a premium compared to other countries like UK and US. And Jeremy Kung is the biggest idiot ever.
ng said,

Wrote on September 21, 2009 @ 7:46 pm

my stupid fxxking streamyx, slow than dial up modem and some more keep dc! damn, pay rm 80 every month for such sh!t line! those telekom stupid high level manager only know how to eat money and spend money without using their stupid brain! my aunt work in telekom, she say telekom spend few hundred thousand for a stupid annual dinner! why not they use those money to maintain their network and provide better service? really hopeless!

Complain to telekom also no use, my aunt is telekom staff, direct complain to maintenance department, you guy know what those fxxking maintenance tell my aunt? they say what now puasa already, no energy to work only can check after raya,wowo if like this puasa no need to receive salary lo since no need to work ma.

Haha i really and REALLY hope that 1 day i can see telekom declare bankruptcy due to their stupid management. I live in kuching, now waiting the DIGI boardband to come in, once digi come in, BYEBYE?to STREAMYX!
STREAMYXFUCKU. said,

Wrote on September 23, 2009 @ 2:45 pm

STOP MONOPOLYING BROADBAND SERVICE U SECONDHAND LITTLE FUCKERS.

are u guys sitting in your little comfy chairs while we’re trying to fuck our heads off trying to get ur fucking service to work?

WAKE UP LIL FUCKHEADS
Citizen of Failand said,

Wrote on October 19, 2009 @ 7:11 pm

Since this is the first link returned by Google, I’m guess going to contribute.

Upset with the slow speeds? At LEAST you’re going somewhere with 1kb/s, even if it takes an eternity.

For the rest of us who play multiplayer games, what we would give to have the good old days of dialup back. Now it’s completely impossible to play on Aussie or East Asian servers – you’d get a minimum ping of 300ms. Some years back it was about a hundred, and 300+ms for servers in the States.

And with TMNet’s flashy upgraded Deep Packet Inspection, expect your packets (and the server connection) to disappear into oblivion, unless you’re using a popular app like WOW or Skype. (Gotta keep the masses happy!)

I’ve tried everything – continuously following up on my complaints (which have been open for two years now), reporting to the CFM, consumer groups, and guess what I got? Nothing. I’ve been very patient, and I don’t think I deserve to be told off time and over again by an incompetent L1 call centre employee that “there isn’t anything wrong with the connection”.

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