TM Net Streamyx complaints

5 Jul, 2007 M'sian Rant

My turn to be REALLY pissed at Streamyx…

I need a software urgently, got a source for the downloads… and heck, i tried for two weeks, and i have not yet complete transfering 350Mb+ of data… Man, how worse can this be?

Okay guys, i’m compiling a list of TM Net streamyx complaints, and i hope i can pull this post to the top of the Google SERP so more people can see this. in order to do that, i need YOU, everyone of you to do two things for this…

1. I need links
If you own a blog, or myspace, or squidoo page, or whatever on the WWW, link to this post http://soufulow.com/rant/tmnet-complaints/ (you’ll get a link back from my ping - nothing to lose!). here’s the HTML codes you can use:

<a href="http://soufulow.com/rant/tmnet-complaints/">TM Net complaints</a>

2. I need complaints
Have something to say to TM Net? say it here, comment under this post. don’t just screw’em plainly like mad aunty in the pasar, tell us why are you complaining, what’s the problem you’re facing, and let us know as much details as you can. if you read any good blog post about streamyx complaints, post the link here, i’ll transfer it up to the blogpost.

Complaints on TM Nut’s Streamyx

In support of Streamyx Sucks project. help us to make our voice heard.

And the complaint list goes…

Any rant submitted are highly appreciated, may the force be with us.

More updates coming in…
(updated July 18th)

185 Comments so far »

soufulow said,

Wrote on July 7, 2007 @ 2:44 am

p/s: yap, think can direct streamyxsucks visitors here for them to start ranting?
thomasyke said,

Wrote on July 8, 2007 @ 2:17 pm

It seems the the list isn’t getting any longer hope that people can file more reports. Even the slightest thing means something. Remember always the smarter choice. www.streamyxsucks.com
soufulow said,

Wrote on July 9, 2007 @ 9:13 am

@thomasyke: Thanks for the support…
Liew said,

Wrote on July 10, 2007 @ 2:01 am

I’m mostly getting IP 60.x.x.x. Even in the IP 60 range it self, different ip group can yield different result on ping time.

60.50.x.x (common IP that i get)
- 5xx ms ping time to US. Not much lose packet and high ping unless i open BT.

60.52.x.x (25% of the time i might get this)
- usually 3xx-5xx ms ping time to US. Doesn’t last long, will get high as 1k+ ms after an hour or so. And of course BT is throttling.

60.53.x.x (rare)
- usually 2xx ms ping time to US. But will be getting lose packet and high ping like 1k ms after 2 hours usage or so. BT is throttling too.

Base on the IP range above, the best service i can get is 5xx ms ping, which already consider mid-high latency. This is affected my gaming experience for most online game that hosted in US.

With regard of such high latency issues, i had been filing a lot of reports with their customer supports. Some of the technical support doesn’t even know what is ping. Some does know what is ping, but they are doing the ping command with their own pc/ip and telling me that the ping time is ok.

Overall, i’m sort of getting “ok” service when streamyx don’t do stupid thing. But if there any alternative ISP that can provide better services, i’m sure i will switch ISP right away.
LeeK said,

Wrote on July 10, 2007 @ 3:30 pm

wow~~i oways wanna complain bout it..finally i found tis website!!sure i wil ask more to join!!!
rangerevo8 said,

Wrote on July 11, 2007 @ 3:56 pm

“Sign Up Now!! Regret Later..”

VERY agree with this.. They really need to included this to their subcription T&C.
soufulow said,

Wrote on July 15, 2007 @ 6:03 am

@Liew: Thanks a lot for your informative inputs! appreciate it! the IP allocation depends heavily on your location. when i was staying in PJ SS12, my streamyx sucks…lots of connection problem (couldnt even connect!); however the service in ipoh currently is actually doing okay (for local hosted website); while Yap’s service at 129.s IP is all the time screwed up (no wonder he got a whole category of complaints on his blog…hahaha).

@All other commenters: Thanks a lot for all the support and comment. complaints and sharing about streamyx’s service is much appreciated! if you found any good blogpost, welcome to link them up on this post…. (that’s okay even if it’s your own blogpost!)

@AhYap: thanks for the link from www.streamyxsucks.com… it brings in few hundreds of clicks up till now!

Updates on my complaint (about foreign website latency issues): their customer service is unbelievablly terrible (as usual?) I had to emailed TM Nut’s custcare three times on the ping screen shots… i had to send them the screen shots in jpeg, bitmp, doc, and zip files, i even uploaded the screenshots on soufulow’s hosting (http://www.soufulow.com/images/ping-1.jpg) but still, they reply that they couldnt read the image file on their PC … i wonder are people in TM Net custcare department using 486 on a 56k dialup modem… (zzzz)
Teng Foung said,

Wrote on July 18, 2007 @ 3:33 am

TM Net Streamyx become truly ridiculous in it’s bandwidth. I’m an ex-streamyx user and I knew how the heck they do their jobs. Countless time I call their hot-line, go to the service center like go to friend house

Malaysia government employees have one bad habit which they always point the problem to other. “Soli, saya cuma incharge pertukaran alamat. Sila dail XXX untuk pertanyaan lain.” It’s like their salary earned by just helping customers to change address.

I experienced an even worst case. I applied for streamyx and telephone line suspend but they still charge me monthly fee. So I went to service center and asked why is this happen. They refuse to cut out the fee, instead ask me to pay because they don’t know how to solve this problem. WTF! This is way TOO ridiculous.

Reading this post let me know actually there are lots of victims out there like me. I’m gonna post it to my blog also.. Thanks for the info
soufulow said,

Wrote on July 18, 2007 @ 5:01 am

For the record, I have RM900+ debts with Streamyx, not that I didn’t pay for the service… but TM Nut keeps charging me even after I filed a service cancellation for three times in TM Point and Clickers.
soufulow.com » Blog Archive » The book is here! said,

Wrote on July 19, 2007 @ 2:52 am

[…] the way, some updates on streamyx are available here - a few sensible complaints with an updated list of blogger’s rant on TM’s broadband […]
mr.singnet said,

Wrote on July 19, 2007 @ 2:09 pm

hmm..is new isp in the future or we snuff in with sreEAMYXX NAIX
soufulow said,

Wrote on July 23, 2007 @ 5:47 am

The TM Net Streamyx’s 1MBPS saga continues…

DL 135kbps - UL 50kbps
JJ said,

Wrote on July 27, 2007 @ 11:03 pm

every month i pay RM76 (512kbps) and all i get is only a FEW kbps (56kbps is better than this) speed ? when i ask them y the speed so slow , all the reason they give is the same , is bout’ too many user……?! o man , gimmi a break , y other country have tons of user more than M’sia but y still can speed up to 1gbps ?
hman said,

Wrote on July 28, 2007 @ 11:09 pm

my website url was block by isp malaysia
soufulow said,

Wrote on July 29, 2007 @ 11:00 am

@hman: That’s something new to me, what happened? Perhaps you can share more details please? anyhow, i believe it’s regardless on Streamyx services…
Dailyfree said,

Wrote on July 31, 2007 @ 7:39 am

Please see my post at AhYap. Problem is how can I get it to the Main page?
Dailyfree said,

Wrote on July 31, 2007 @ 11:55 pm

#

FOR ALL THE COCKS AT STREAMYX

Yes, count me in. I have been very patient with Streamyx. It’s really been 18 months of frustrations. Just like a true Malaysian, I swallow every damn excuse that they could provide for my routine 30 complaints a day. Yes, 30 calls a day! I can remember and recognize most of the poor staff attending my calls. All of yous are right about everything being blogged here. It’s not about the money being paid to Streamyx that matters so much to me. Nobody likes to be taken for a ride. Even the TAI-SO-HAI’s, like me who paid 6 months subscription up front from the first bill received. I can still remember the day when I jumped with joy when the modem’s DSL light stopped blinking! Waited 2 days. A big jump from 56kbps to 1024kbps, u know? Still, ah……memories.

Yes, count me in. Count me in.

Joy turned to frustration to hate. Joy becoz my beloved Malaysia have progressed to Bband. Frustration becoz the service is a lie and hate becoz Streamyx does not have the BIG bandwidth to sell to SoHai’s like me in the first place.

I don’t have to be a tech junkie to guess what is really happening. It’s all about making money. Fast easy money. Getting the new CEO, big lavish spending on advertisements, complete overhaul of every service available before….etc.(Just the same wine, but in a different bottle). Maybe Streamyx does have the bandwidth, maybe they dont. Maybe they got the wrong advice from their marketing SIFU’s and worst of all, maybe they got the wrong set of customers, like yous and me, speed junkies! How many of yous out there actually know what is bandwidth and latency and pipelining and proxies and the other shit about optimizing our internet connection. Fair guess, anyone? Less than 10%! Thats why I am joining yous to sue them. We have to educate the others. People wont know what is a sweet crisp internet connection until they have tried it once. They wont know why they cant connect and get on line until some other Streamyx subscribing SOHAI share it on a SOHAI’S blog like this.

Yes, count me in. Count me in.

For the SOHAI’S that is getting slow connection:
Tip 1: Maximize your Windows standard Internet max connection to 10.
Tip 2: Disable the Windows QoS service as 20% of your bandwidth is not fully utilized as Windows want to make their Security updates downloads faster. How often is there a patch nowadays?
Tip 3: Completly disable auto update. Set it to no notification. Update it manually….1st Tuesday of the month is MS Patch day.
Tip 4: Change your ISP
Tip 5: Try the Mozilla Firefox web browser. It’s free and it will improve your browsing speed. I guarantee, if blog here to farck ME.

Yes, count me in. Count me in.

Finally for those of you who cant connect or often no connections, I seriously urge u to access your Bband modem settings. Enable the logging and tell me I am wrong. I am not saying I am perfectly right but there are people out there commiting cyber crime on behalf of the ISP. Less people on-line less bandwidth distributed. They do this by sending Win Nukes to your IP. Win Nukes used to be able to completely disconnect anyone on Win95/98 and though the problem was fixed by MS on XP, it doesnt work on Bband modems. They can send to a lot of IP’s at just one go. They cant cover all the range but somehow all subscribers trying to connect or already connected will be affected. Enable your modems firewall and blog here to farck me if I am wrong. U should see something like this >>>firewall: Win Nuke detected, from XXX.XX.XX.XXX to your present IP. 99% of the time, the originating source is from Malaysia. Reporting to Streamyx is a waste of time as all my e-mails come back with a farcking standard reply. A better choice would be, make a police report and keep a copy for yourself. Go to mycert.org.my and complain there. Different wine in a different bottle now.

Yes, count me in. Count me in.

If u want to thank me, should my tips are valuable, invite more SOHAI’S to join SOOSTREAMYX CAMPAIGN.

MY 2 CENTS WORTH.

“Making the world a better place” - Michael Jackson
#
on 31 Jul 2007 at 3:38 am11Dailyfree
Dailyfree said,

Wrote on July 31, 2007 @ 11:56 pm

07/31/2007 03:32:35> Firewall:Winnuke detected,from 124.82.3.1 to 124.82.7.250
07/31/2007 03:02:28> Received time from Time Server 128.138.140.44
01/01/1970 00:00:16> PPP1 Session is up.
01/01/1970 00:00:16> DNS: Add IP address 202.188.1.5 (Auto discovered)
01/01/1970 00:00:16> DNS: Add IP address 202.188.0.133 (Auto discovered)
01/01/1970 00:00:15> Firewall received interface change notice.
01/01/1970 00:00:15> No Static Session Information is defined.
01/01/1970 00:00:15> NAT/NAPT Session Start: interface ppp1, WAN IP is
Dailyfree said,

Wrote on July 31, 2007 @ 11:56 pm

Here is a link to solve the max windows internet connection easily. Dnload this free proggie and it willautomatically set it for you. Uninstall it after 3 runs/ 3 shutdowns and the settings will be permanent.

http://www.download.com/Advanced-WindowsCare-Personal
wad ever said,

Wrote on August 2, 2007 @ 6:17 pm

fuck u la streamyx make mi wait 2hr for the maple path so laggy then still failed after 2 hrs fuck ur mother streamyx im veri max u r not giving us wad wu r sopposed to
wad ever said,

Wrote on August 2, 2007 @ 6:31 pm

oi fuck u la streamyx i had enough of your rubbish shit internet service stupid bastard company u go away bter la bter yet go to hell la u bitcy streamyx make mi ait so damm long for the patch and after 2hr noting happend n stop sending mi the fuckin message again n again fuck ur message la
soufulow said,

Wrote on August 2, 2007 @ 10:12 pm

Wow…. that’s a little too rough. but i guess some of us do had that ‘cursing’ needs to release that anger…
hakenden said,

Wrote on August 5, 2007 @ 2:16 am

Okay, I will summarize my complain to one word, FUCK.

Well, I’ve been living in Kepong for quite some time now and I subscribed to tmnut screamyx for 2 years, and what have I got so far?

1. The payment rose from RM66 (I took the 512kbps package) to RM76, and I was not informed of what was changed and the bill just increased, that was it.

2. The connection is unstable. Abrupt disconnections happen so often that it makes raining feel like such an unusual occurrence.

3. The line always have disruption. Usually, when connected overseas, there is a specific time between the packets sent and received from their servers to the routers that connect to Malaysia, it should not be bad, but even the Philippines connection to, let’s say America is so much better than Screamyx, what the hell?

Not to forget, even Afghanistan’s connection is using Fibre Optics in their lines when I asked one of my college friends once.

So why is TMNUT still using those sorry excuse of a cable that is like a ‘tali rafia’? Why are their services so freakin’ bad till people complain?

One reason, laziness. This is just plain retarded.
danial said,

Wrote on August 8, 2007 @ 10:23 pm

I THINK WE MUST DO A PETITION TO PUSH THE KEMENTERIAN TENAGA, AIR DAN KOMUNIKASI (CC TO MCMC ALSO) TO AGREE THE APPLICATION OF NEW TECHNOLOGY OF BROADBAND LIKE A TNB’S PROPOSAL TO BRING THE BROADBAND OVER POWER CABLES.
DUE TO OLD TECHNOLOY APPLIED, STREAMYX IS NO MORE RELEVANT FOR TODAY EVEN IT HAVE THE 4MBPS LINE.
Now 219.x is a Good IP and 60.x is Fucked Up IP said,

Wrote on August 13, 2007 @ 8:44 pm

[…] what is funny is that while I am surfing in heaven, suddenly soufulow complains a lot about his poor streamyx connection. He has download that is less than 10KB/s for certain sites. I have no idea why. He is shouting […]
koreandramafan said,

Wrote on August 15, 2007 @ 12:37 am

Uhm … soufulow, just a little clarification, please ? The initial streamyx sucks project mentioned 1,000 signatures. Note under “More updates coming in…(updated July 18th)” that there’s another streamyx petition asking for 10,000 signatures. Are these 2 campaigns totally unrelated to each other ?
soufulow said,

Wrote on August 15, 2007 @ 12:54 am

If you are talking about this: Streamyx Petition, then no, they are not running by the same person.

But we are on the same side - the side Streamyx CEO’s not gonna like.
koreandramafan said,

Wrote on August 15, 2007 @ 1:02 am

Oh, thanks for your ultra quick response : )) I want the CEO’s head or do I have to fight everyone to get it so that I can hang it outside my window ? There’s actually quite a couple of very funny and not so funny cussin of tmnuts and tmnits at www.midoyo.net under the Clubbox section. Am a computer I-DYOT so do not know how to “transfer” some of those complaints to your blog to boost your pet project of collecting all the rants on those nuts & nits ^^.
Marcus Liew said,

Wrote on August 16, 2007 @ 12:05 am

I’m from Sabah, a place that tmnut probably gives very little priority compared to anywhere else. My connection disconnects about 30-50 times a day. In the past hour it disconnected 5 times. On a good day, it would disconnect less than 10 times. I’m paying RM 88 a month for this type of lousy service. Tmnut doesn’t think long term. One day they government will retract their monopoly, and people will purposely leave tmnut for other services just out of spite from all those years of abuse and taking advantage of its consumers. At least I know I will.
Lip FvnG said,

Wrote on August 16, 2007 @ 2:26 pm

well… why streamyx sucks ? because they monopoly the broadband in malaysia, so there is no competitor means no improvement which make them feel ” kalau u tak nak guna , jangan guna la ” from some stupid operator… actually thier operator all were trained to accept complaint… actually, i have been using for very long… n i have been calling streamyx more than i call back my house…

everytime my connection dc for no reason… i call in they will tell u stupid solution like we malaysian really stay up the trees and we don’t know how to turn off the modem n on, check the cable , restart pc… ” kalau tak boleh lagi , format pc ” see how stupid they can be… hiring a bunch of ppl who dun understand wat is networking to giv solution to the isp user… in fact we should learn from them , they r smart , next time if happen ur company is as bad as streamyx do this like them…

streamyx is fooling around with us, ppl… they hire 3 - 4 operator on purpose to accept complaint from us , their operator is well trained n they wear those full metal jacket with the word ” malaysia boleh ” behind the jacket… and they really think that malaysia really boleh with all this stupid people… wat 1mbps line, i think wait till malaysia wawasan 2080 oso we cannot see a 384 bit persec download rate…

now what i m waiting for is company like digi, celcom , maxis to come out with better broadband service to take them down… actually now they have… but after looking at the term n condition… i feel i will still stick to streamyx for awhile to continue call thier FMJ team up and try to aim their head and shoot till my pressure gone after a day of working to make thier life harder… and to make my life easier… not bad wat , when u r not happy call up complaint , u quarrel with bf gf , call up to screw them , anything , just call them and use chainsaw to cut them into pieces…

yes… some of my fren tell me ” jangan la , orang cari makan leh “, but i reply ” they wan to work for a stupid company like this , they better get ready to be screw by ppl , ” kalau tak nak discrew , jangan bekerja di streamyx ” , thank you… i feel better after typing so much… thanks soufulow for coming up with this site… soufulow boleh !
Young said,

Wrote on August 16, 2007 @ 8:45 pm

Hi, I seems to get a verry fast speed sometimes but sometimes the speed is really like a turtle.

May I know how to check which IP I am connected?
Young said,

Wrote on August 16, 2007 @ 9:21 pm

Hi soufulow, I have my blog at
http://tm-streamyx.blogspot.com.

I have added your Link.
ocean said,

Wrote on August 16, 2007 @ 9:35 pm

they juz sux… connection low like hell.. we aren’t getting what we paid for.
soufulow said,

Wrote on August 17, 2007 @ 1:03 am

@Young:
You can check your IP address at http://www.ip-adress.com/

@Ocean:
That’s what we complaining about here, right?

@Lip FvnG:
Thanks for the support, appreciate that a lot!

I couldn’t agree more on the operator issue you mentioned. besides poor product/service quality, we’re experiencing dishonest and unreliable customer supports from TM.

Remember taiwan quake that affects all the net? i believe i was the among the first (ok, or maybe the first 1000) to call up them to complain on the slow speed… and guess what they answer me? “we are undergoing upgrading job!” what a lier! they are probably trained to lie…

And for the “orang cari makan leh”… that’s not an excuse at all. aren’t us cari makan as well? we are paying our hard earn money to streamyx and what we got in return? a constant internet disconnection for more than 50 times a day?! that’s not cari makan - that’s call TIPU MAKAN, begger!~
soufulow said,

Wrote on August 17, 2007 @ 1:04 am

By the way Young, your blog return a 404 error - thought you might wanna fix it?
Lip FvnG said,

Wrote on August 17, 2007 @ 10:54 am

however weird thing is that , i been using for quite some time , so far , i haven’t really experiencing the dc more than 10 - 20 times a day… i think 3 times a day oso not really… i m staying in klang , kampung jawa somewhere near the palace… only thing that i can think of is because there r some ppl with power staying around here… if u know wat i mean… so i dun really experiencing the dc thingy but i do get problem like , they dun send me bill , and they just freeze my line… when i giv the operator a hard time… they call up the next day… ask me bout my address and still NO BILL even after a few months………..

not to say that i dowan to pay… i will pay but if no bill how to pay… actually i dun mind pay online , it’s faster , convenient and easy , but then when i think of the stupid service they giv me, i decide not to care bout it n if they freeze my account i will screw them because it’s thier fault for not sending me a bill… already giving bad connection to ppl yet still dun send bill to me , not only happen to me , alot of my fren also get the same shit… ( correct me if i m wrong , they dun send bill to ppl anymore ? everyone need to pay online ?)

suddenly i realize , they still owe me a modem , even though it’s a low quality piece of junk modem that will burst easily (the first 1 they gave me burst 2 - 3 times even after they replace it for me ) but they didn’t send me also , they call me up tell me , there is a modem for me, will be sending to me… dunno half year ago ? cannot remember… n then now… where is my modem… when i apply the line , i actually install everything by myself, then after 2 weeks to 3 ? the mechanic , i think so , call me n ask me whether where is my place n they r coming to install it.. wat the… n tat’s y i dun get my modem… sekali make me feel like it’s my fault for not letting those idiot to come install, and therefore i get punishment for not getting that rubbish modem… i mean come on man , sending a package to me really so hard ? every month we pay them 66 , 77 , 88 leh , how many ppl actually using 30k ? 40 k ? , i take it as only 10 k ppl using , 10 000 x 66 buck for a month n how expensive is it to just deliver 1 package to me… oh ya… i forgot, my bill oso they can’t send it to me , now i m expecting them to send me a package… my bad my bad… hmm.. looks like in the end , it’s not streamyx fault but it’s my fault…

————————————————-
first

lip : eh steam x , mana saya punya modem , saya sudah apply lama , masih tak hantar modem kepada saya punya…

steam x: kenapa u tak tunggu mechanic kami sampai untuk install ?

lip : errr… kerana saya perlu gunakan dan tau macam mana nak install lo…

steam x : jadi itu u punya pasal lo, kalau u tunggu mechanic datang , dia akan bawah modem itu samanya dan install ma… sekarang tak ada modem lo…

lip : har…

————————————————–
second

lip : eh steam x , apa sal u orang freeze saya punya account ?

steam x : oh encik tada bayar bill , sudah 3 bulan oh …

lip : tapi i tak dapat kertas itu yang katakan saya hutang steam x 88ringgit pun

steam x : ya ka ? mana u tinggal ?

lip : kampung jawa lo

steam x : oh… kampung kampung hor, susah nak sampai oh, mungkin tak dapat cari rumah u oh…

lip : har …

————————————————-
Mallie said,

Wrote on August 17, 2007 @ 8:10 pm

I want to cook TM Net’s CEO’S dickhead soup….
Then give it to stray dogs at my home…

I am one of the TM Net Streamyx customer subscribing RM 88 package and the most fastest download speed that I can get just 50kbps.

I have made a lot of phone call to their customer service but what I get just report number, dumbass technician who do nothing and said “There is no problem.” and phone call from TM Net Streamyx Customer’s money care asking about my connection, is it ok or not, but it will never be okay because TM Net Streamyx never fix it and cannot fix it.

To anyone of you who working with that damn company, plz do not defend your employer because your employer is moron. And if you defend your employer you are nothing but a moron slave.

Lastly to all people who also hates Streamyx, why don’t we gathered together and made formal report to TTPM or Tribunal Tuntutan Pengguna Malaysia. I already ask one of TTPM staff, she said, if all of us gather together, we can fight them and nothing to be afraid… Okkk
soufulow.com » Blog Archive » The streamyx saga continues… said,

Wrote on August 18, 2007 @ 12:03 am

[…] haters, you might want to re-read my previous streamyx complaint post. if you’re not aware, i’m getting some very very valuable complaints (thanks hakenden, […]
The Malaysian Blogosphere » Blog Archive » Soufulow: The streamyx saga continues… said,

Wrote on August 18, 2007 @ 2:48 am

[…] haters, you might want to re-read my previous streamyx complaint post. if you’re not aware, i’m getting some very very valuable complaints (thanks hakenden, […]
young said,

Wrote on August 20, 2007 @ 6:23 pm

Hi soufulow,

I’ve update my blog here. Sorry for the late reply.

http://tm-streamyx.blogspot.com/
cyanyde said,

Wrote on August 22, 2007 @ 1:00 am

Just did a test at www.speedtest.net and this are my results

Gave up testing after the two because even doing the test was stressful… oh and the brickfield server test came back 1200kbps plus. I hope those responsible at tm net for this streamyx service will just die and burn in hell. Can’t imagine someone allowing this to happen for so many years…
koreandramafan said,

Wrote on August 22, 2007 @ 4:30 pm

SIGH ! Am brainless when it comes to all these technical IT concepts/jargons. My downloading speed has even hit around 6 kbps recently (this on a 1M subscription) and that *tupid speedometer test on streamyx’s web-site showed around 600 kbps on Sunday/Monday (19/20 August). I’m located in the Brickfields area (IT friend of mine mentioned once that there’s a huge server in Brickfields). The pen is mightier than the sword BUT I can’t nail tmnet’s hide in writing as I don’t have the knowledge while some have the knowledge but can’t write. Most complaints to tmnet are via the phone, I suspect. My e-mail is koreandramafan@gmail.com for those who can help me out with these speedtest.net and how to capture screenshots (think that’s the correct term ?), etc. for me to jam my written complaint far into tmnet’s small intestines.
P.S. I know how to Print Screen : ) Took a pretty long while to master that simple function.
CHEATED STREAMYX USER said,

Wrote on August 22, 2007 @ 11:18 pm

Hi im going to add my complaint on streamyx, they have been known to be extremely slow back in the days, and few months ago some has said that their service has improved. So I decided to give it a try.

I signed up for an account, I had to wait about a week before someone from streamyx actually called. But days before that i have already liaised with a contractor who installed everything for me in within 24 hours of contacting him.

I am a hardcore online gamer, and to my disbelief, I had a latency of 300ms in World of Warcraft. In the wee hours of morning, I get 250ms… for a week. And then it all started getting worse and worse. I now have a latency of 3000ms and sometimes 30k ms no joke. I now have to connect through a local vpn to get good connection.

Surfing is horrible, again. from bad to worse. I’ve called them up NUMEROUS TIMES, and they keep tell me the same old thing, telling me to do the same old ipconfigflushdnsclearbrowsercache bullshit x1000000000000000 times. I have given up calling their call centre because they know nuts about PCs, all they do is read from a protocol they were given the first day of work.

This is madness! 50 years of Merdeka.. right.
Dailyfree said,

Wrote on August 23, 2007 @ 7:49 pm

Greetings to all you bloggers…again.

Your latency and frequent disconnections are as I have said before lies in the fact that Streamyx is using all sorts of stupid and ILLEGAL CYBER CRIME tactics.

Just access your modem thru your web browser.. For me its just typing 10.0.0.2 in the address bar. Then u can see your modem’s options and configs. Turn on the firewall for your own sake. This will stop your disconnections. I guarantee it.

Make sure you are on PPPoE not PPPoA.

Enable the logging feature if your modem have one. If u dont better u change to one that does. If yours have a logging feature, turn on the logging features, make sure u enable logging for Winnuke, IP Spoofing, SYN Flood and so on. I cut my head if u dont see Winnukes and all that nonsense.

Everytime we connect to Streamyx, we must get a time stamp from their server as a verification of our Dynamic IP that identifies us to the world. However, when we are assigned an IP, they are leased from Streamyx. Usually for 24 hours. If 10 users with 1Mbps logs on they have to give out 10 leases with 10Mbps deducted from Streamyx servers and can u imagine how many subscribers they have now. They cant refuse any connection from their subscribers legally, so thay are doing it illegally. They are are using automated attacking programs which attacks IP’s that start from say 124.82.0.000-124.82.0.256 per every 5 seconds and they move on and on till they finish the range. If you are on say 124.82.0.123, then u will be disconnected. When u are disconnected, u give up the lease and they get back 1Mbps to be given out to someone else logging in! Easy to understand isnt it? Latency is of course affected as majority of their users will be spending more time trying to log on and repeating the process over and over again.

Tracking all these attackers, I have lodged complaint after complaint with myCert. Streamyx says they cant trace as it is a Dynamic IP. This is bull shit because all details are in their servers at Brickfields, Shah Alam & Cyberjaya. This is a conspiracy from Streamyx to minimize users on line as they do not have the bandwidth to give to all their subscribers.

Start tracking your Modem’s Firewall logs. What Streamyx is doing is illegal by Malaysian law. I give you just a sample of what the logs will lokk like below. Tell all your friends about this. Thank you.

01/01/1970 00:00:12> PPP1 PPPoE Session is established.
01/01/1970 00:00:15> PPP1 PAP Authentication success
01/01/1970 00:00:15> PPP1: PPP IP address is 124.82.12.119
01/01/1970 00:00:15> PPP1: PPP Gateway IP address is 219.93.218.177
01/01/1970 00:00:15> PPP1: DNS Primary IP address is 202.188.0.133
01/01/1970 00:00:15> PPP1: DNS Secondary IP address is 202.188.1.5
01/01/1970 00:00:15> NAT/NAPT Session Start: interface ppp1, WAN IP is 124.82.12.119
01/01/1970 00:00:15> No Static Session Information is defined.
01/01/1970 00:00:15> Firewall received interface change notice.
01/01/1970 00:00:16> DNS: Add IP address 202.188.0.133 (Auto discovered)
01/01/1970 00:00:16> DNS: Add IP address 202.188.1.5 (Auto discovered)
01/01/1970 00:00:16> PPP1 Session is up.
08/23/2007 17:07:30> Received time from Time Server 128.138.140.44
08/23/2007 17:14:33> Firewall:Winnuke detected,from 124.82.52.10 to 124.82.12.119
08/23/2007 17:14:36> Firewall:Winnuke detected,from 124.82.52.10 to 124.82.12.119
08/23/2007 17:16:38> Firewall:Winnuke detected,from 124.82.3.43 to 124.82.12.119
08/23/2007 17:16:41> Firewall:Winnuke detected,from 124.82.3.43 to 124.82.12.119
08/23/2007 17:23:40> Firewall:Winnuke detected,from 124.82.85.132 to 124.82.12.119
08/23/2007 17:24:38> Firewall:Winnuke detected,from 124.82.3.43 to 124.82.12.119
08/23/2007 17:24:41> Firewall:Winnuke detected,from 124.82.3.43 to 124.82.12.119
08/23/2007 17:33:31> Firewall:Winnuke detected,from 124.82.21.62 to 124.82.12.119
08/23/2007 17:33:34> Firewall:Winnuke detected,from 124.82.21.62 to 124.82.12.119
08/23/2007 17:36:49> Firewall:Winnuke detected,from 124.82.3.43 to 124.82.12.119
08/23/2007 17:36:52> Firewall:Winnuke detected,from 124.82.3.43 to 124.82.12.119
08/23/2007 17:44:57> Firewall:Winnuke detected,from 124.82.3.43 to 124.82.12.119
08/23/2007 17:45:00> Firewall:Winnuke detected,from 124.82.3.43 to 124.82.12.119
08/23/2007 17:46:11> Firewall:Winnuke detected,from 124.82.57.39 to 124.82.12.119
08/23/2007 17:46:14> Firewall:Winnuke detected,from 124.82.57.39 to 124.82.12.119
08/23/2007 17:51:04> Firewall:Winnuke detected,from 124.82.14.244 to 124.82.12.119
08/23/2007 17:51:07> Firewall:Winnuke detected,from 124.82.14.244 to 124.82.12.119
08/23/2007 17:52:11> Firewall:Winnuke detected,from 124.82.3.43 to 124.82.12.119
08/23/2007 17:52:14> Firewall:Winnuke detected,from 124.82.3.43 to 124.82.12.119
08/23/2007 18:07:23> Firewall:Winnuke detected,from 124.82.46.162 to 124.82.12.119
08/23/2007 18:07:26> Firewall:Winnuke detected,from 124.82.46.162 to 124.82.12.119
Xwee said,

Wrote on August 26, 2007 @ 11:52 am

I heard that streamyx in western malaysia is better than east malaysia. East malaysia’s line is even like shit.

Streamyx are not well know for its’ fast speed but its’ fucking lousy line and speed. My friend in australia could download a 5GB file in just 12 hours.

As in malaysia… i spend more than 10 days full which is also more than 240 hours to finish the download.. wat the fuck la streamyx. Slogan of enjoy the fastest line?? Kiss MY FUCKING ASS man.
( this msg i resend 3 times due to internet line failure )
ShaolinTiger said,

Wrote on August 28, 2007 @ 1:05 pm

Here’s another one

http://www.shaolintiger.com/2007/08/28/tmnut-again/
http-408 said,

Wrote on August 30, 2007 @ 12:29 am

Any lawyers reading this???

quote from the ISPs promotion:”stays perpetually connected to the Internet with speed bandwidths of 384kbps up to 4.0Mbps.”
In my opinion this is not legal. They are promising >384kbps to INTERNET! The internet is international network not their own net in Malaysia.
Comments please.
koreandramafan said,

Wrote on August 30, 2007 @ 11:55 am

I wouldn’t mind suing tmnet BUT the logistics of getting tmnet customers to corroborate my testimony in court is a bit of a nightmare : ))

Meanwhile, this was my covering letter to my 3rd written complaint to tmnet :

TO WHOM IT MAY CONCERN,

The importance of communication, the foundation of good customer relations for any reputable company in Corporate Malaysia today, cannot be confined to mere prompt payment reminders.

To cut to the chase, kindly apprise me of the status of my above complaints, especially tmnet’s justification in expecting me to pay RM 67 w.e.f. 13 July 2007 for a dial-up service and the missing information of the total amount of data usage between 10 July 2007 ¨C 9 August 2007 in my bill of 13 August 2007.

Sincerely,
A long-suffering tmnet customer.

OFFICIAL COMPLAINT NO: 3 DATED 24 AUGUST 2007 FOR STREAMYX ACCOUNT NO : 20060245558710 (YOUR REF NO : 6129642/6129670)

In www.streamyx.com, you claim in a bold heading :
“Experience the Internet like never before

With Streamyx, you get broadband access service, which stays perpetually connected to the Internet with speed bandwidths of 384kbps up to 2mbps.
So, now when you download your favourite songs, movies, music videos and even accessing your favourite websites, you won’t have to wait for ever and ever, leaving you with more time to enjoy the Internet as you like.
Broadband your life today and experience the World Wide Web like never before.”

In www.tm.net.my, you further make this claim, “Committed to bringing you the best”

Well, tmnet & streamyx have certainly set Malaysia “Tak” Boleh benchmarks in my experience of the internet and if this is the best you can be committed to do (dishonestly inducing me, a Malaysian citizen, to upgrade by paying more for what is essentially dial-up camouflaged as snail-paced broadband access service where I am unable to complete downloading my favourite movies !), I doubt you’ll be able to promote “the development of a knowledge-economy and Malaysia as the preferred destination on the Global Information Superhighway.” (quoting from another superlative description of tmnet’s Vision).

Attached are print-outs of the ridiculous downloading speeds varying from 0.1 kbps to 3.5 kbps for the past week and the test results of TMNet’s speedometer !

May I enquire on the basis of this self-glorifiying description “TM Net is currently South-East Asia’s leading Internet Service Provider” in view of the recent survey by the Executives Working Together (TEC) Asia and the Malaysian Institute of Economic Research (MIER) which revealed that Chief Executive Officers (CEOs) in the country were generally unhappy with the state of Malaysia’s broadband services, especially where the majority of areas in Malaysia are still covered by only one ’sleeping giant’ ISP and not much effort is put in by the ISP to improve its broadband services or to deliver on the promised access speeds ? Please see http://www.zdnetasia.com/news/communications/0,39044192,62028004,00.htm

If tmnet can fail its business customers, what more its residential subscribers paying miniscule fees as compared to the corporate rates paid by these CEOs ?

As for your Mission statement that you aim to enrich your customer’s experience, you have certainly exceeded expectations where I am concerned by greatly enriching me with aggravation, heartburn and a perpetual impression of deceitful business practices on the part of tmnet.

At this juncture, is it too much to expect plain old competence, integrity and heart from tmnet, by, firstly, setting my P2P data tunneling to HIGH priority with consistent connection success rates so that I could enjoy my previous downloading speed of 120 - 150 kbps and secondly, waiving the charges with effect from 13 July 2007 as per your acknowledgement date of 13 August 2007 on my earlier complaint ?

Or do I have to concurrently join www.streamyxsucks.com’s campaign, refer this matter to www.cfm.org.my and www.mcmc.gov.my and thereafter seek to exercise my rights and vindicate my position as a consumer in Malaysia under the Consumer Protection Act 1999 & the Communications And Multimedia Act 1998 ? I have much confidence that if the latter option needs to be resorted to, I would be able to garner thousands of tmnet customers in the Klang Valley alone to personally corroborate my testimony of non-existent tmnet services and pathetic downloading speeds either before the Consumer Claims Tribunal or in the High Court of Kuala Lumpur.

Last, but not least, why is the outdated information of the total amount of data usage for 10 June 2007 – 09 July 2007 reflected in my bill of 13 August 2007 ? Whither the information on the total amount of data usage between 10 July 2007 – 9 August 2007 ??

TMNET’s subsequent reply to my 3rd complaint and my reply in blue interwoven in their reply (don’t think the blue color can be seen here so have changed the blue text to capital letters^^):

DEAR MR CHIEF EXECUTIVE OFFICER OF TMNET & NARUTI SAMURI,

IT COSTS A BIG CORPORATION LIKE YOU VERY LITTLE TO KEEP A CUSTOMER SERVICE REPRESENTATIVE ON THE PHONE WITH ME FOR 35 MINUTES OR MORE DURING EACH ROUTINE TROUBLE-SHOOTING SANDIWARA AND WHEN SUCH REPRESENTATIVE IS REPLYING TO MY WRITTEN COMPLAINT(S) — BUT IT COSTS ME, A REGULAR PERSON WITH A LIFE TO LIVE AND A CAREER TO MIND, A WHOLE LOT MORE.

THERE’S A PERNICIOUS ECONOMY OF SCALE AT WORK HERE: THE BIGGER THE COMPANY, THE LESS COSTLY IT IS FOR THEM TO TAKE UP HOURS OF MY OR ANY INDIVIDUAL’S TIME.

BELOW ARE MY REPLIES IN BLUE TO YOUR MESSAGE COUCHED IN VAGUE IT LANGUAGE & POLITESSE.

TM Net Customer Care Support wrote:
Dear ………….,

Thank you for your e-mail to TM. Firstly, we would like to apologise for the late reply.

With regards to your difficulties in downloading Korean movies through Clubbox server, we would like to inform you that the throughput is still subject to the inter-ISP connectivity, for both domestic and international; and is not solely dependant on the performance of the host or the host of the intended destination itself. Please note that TM does not have any control over the availability of the international hosts performance.

TMNET MAY ” ………… NOT HAVE ANY CONTROL OVER THE AVAILABILITY OF THE INTERNATIONAL HOSTS PERFORMANCE.” AS CAN BE CLEARLY SEEN BY ME SINCE I SUBSCRIBED TO STREAMYX BEGINNING APRIL 2006 WHERE THE CONNECTION AND DOWNLOADING SPEEDS WERE NEVER AS IRRITATINGLY SLOOOOOOOOOOW AS SINCE MID-JULY 2007 !! I DON’T FLATTER MYSELF AND TMNET SHOULDN’T EITHER IN IMPLYING THAT INTERNATIONAL HOSTS SUDDENLY LIMIT TMNET CUSTOMERS’ DOWNLOADING SPEEDS ?!

I AM SURE YOU ARE AWARE OF THE PERCEPTION IN THE MARKET THAT ISP’S WITH NOT ENOUGH MONEY LIMIT P2P TRAFFIC TO REDUCE THEIR OVERALL NETWORK CONGESTION BY SETTING P2P DATA TUNNELING TO LOW PRIORITY, WHICH MEANS SUPER LOW SPEEDS AND 1 TO 0 CONNECTION SUCCESS RATE.

We wish to inform you that as an Internet Service Provider, TM’s role is in providing Internet connectivity and access but is unable to guarantee the delivery of the contents and performance of the host; which is not within the domain of TM. In fact as part of our network performance policy, our international traffic management capability is designed to cater for all customers’s requirements to ensure they have optimal experience using the Internet.

AS CAN BE CLEARLY SEEN FROM THE PRINT-OUTS WHICH I HAD EARLIER SUBMITTED TO YOU, I HAVE SUCCESSFULLY INITIALIZED A CONNECTION TO THE INTERNATIONAL PEERS. WHAT’S STOPPING MY COMPUTER FROM DOWNLOADING/UPLOADING TO THOSE PEERS ARE TMNET’S PURE “PACKET DE-PRIORITIZING” IN P2P NETWORKS 24/7 !! THAT IS COMPLETELY UNACCEPTABLE AND A CRIMINAL FRAUD OF EPIC PROPORTIONS BEING PERPETRATED ON TMNET’S CUSTOMERS. MY COMPUTER IS ONLY DOWNLOADING FROM TMNET CUSTOMERS IN MALAYSIA SO WHAT ON EARTH KIND OF “INTERNATIONAL TRAFFIC MANAGEMENT CAPABILITY” POLICY IS TMNET DESIGNING ? IF YOU INTEND TO CATER ONLY TO LOCAL (KAMPUNG) INTERNET TRAFFIC IN ENSURING MALAYSIANS OF THEIR “OPTIMAL EXPERIENCE USING THE INTERNET”, YOU SHOULD HAVE THE DECENCY AND HONESTY TO SO REPRESENT TO THE WHOLE OF MALAYSIA AND NOT HIDE BEHIND ARCANE COMPUTER SCIENCE CONCEPTS AND TERMINOLOGIES.

I SHOULD BE CONNECTED AT LEAST 70% OF THE SUBSCRIBED SPEED FOR 95% OF THE TIME, IN ACCORDANCE WITH THE COMMUNICATIONS AND MULTIMEDIA ACT 1998 ON QUALITY OF BROADBAND ACCESS SERVICE REQUIREMENT. SINCE I HAVE SUBSCRIBED TO THE 1 MB PACKAGE, I SHOULD AT LEAST BE GETTING 700 KBPS. I USED TO GET AROUND 120 - 150 KBPS BUT SINCE 13 JULY 2007, THE SPEED WHICH TMNET HAS BEEN GIVING ME RANGES FROM LESS THAN 10 KBPS TO 20 KBPS !!

While all our policies are in place to ensure better service assurance domestically, it is very unlikely that any ISP would be able to guarantee an end-to-end performance to international sites. As we do recognise that our customer base has increased, we are making continuous efforts to upgrade our infrastructure to meet the requirement for higher bandwidth capacity.

TMNET COULD AND SHOULD OFFER PACKAGES OF, FOR EXAMPLE, ONLY 10 KBPS CONNECTION FOR THE AVERAGE AHMAD/ SAMY/AH TAN WHO ONLY WANTS TO CHECK E-MAIL ACCOUNTS AND SURF THE NET (A WEB PAGE CERTAINLY DOES NOT REQUIRE 150 KBPS BEFORE IT WILL OPEN).

IT IS A WELL KNOWN FACT THAT SUBSCRIBERS OF YOUR UNLIMITED PACKAGES OF 512K/ 1.0 M/ 2.0 M/4.0M ARE THE VERY PEOPLE WHO NEED FAST DOWNLOAD CONNECTIONS FOR P2P AND WHO CREATED THE DEMAND FOR YOUR BROADBAND BUSINESSES IN THE FIRST PLACE !

ON THE ONE HAND, YOU ALIGN YOURSELF WITH INTERNATIONAL STANDARDS (TOTALLY IGNORING THE FACT THAT BY INTERNATIONAL STANDARDS, TMNET’S BROADBAND IS THE SLOWEST AND MOST EXPENSIVE IN THE WORLD – IS IT SURPRISING THEN THAT ONLY 12 % OF THE 5.5. MILLION HOUSEHOLDS THAT HAVE INTERNET ACCESS ARE BROADBAND USERS ?) WHILE ON THE OTHER HAND, YOU ARROGANTLY CLAIM TO ADOPT INTERNATIONAL PRACTICES (OTHER ISPS IN THE WORLD MAY BE INDULGING IN P2P THROTTLING BUT BEAR IN MIND THAT THESE ISPS PROVIDE BLAZINGLY FAST DOWNLOADING SPEEDS AND THEIR THROTTLING IS ONLY DURING CERTAIN TIME PERIODS AND NOT 24-7!).

However, in order for us to streamline such matter, kindly run a traceroute and ping (-n 30) command from your Streamyx connection to the said server (during peak/ non-peak hours) and provide us with the result (copy/paste using notepad).

To run a traceroute command:
1) Click Start
2) Click Run
3) type: cmd
or type: command [press Enter]
4) In MS-DOS prompt, type: tracert {Clubbox server address} [press Enter]

To run a Ping command:
1) Click Start
2) Click Run
3) type: cmd
or type: command [press Enter]
4) In MS-DOS prompt, type: ping {Clubbox server address} -n 30 [press Enter]

TMNET HAS CERTAINLY PUT ITS FOOT INTO ITS MOUTH WITH THE ABOVE SUGGESTION. AS NO TMNET SUBSCRIBERS HAVE CLUBBOX IP’S, WHAT ARE YOU SUGGESTING THAT I OR OTHERS PING ?

Once again, our appreciation for your feedback, and most importantly for being our valued customer. Rest assured we are committed in delivering excellent service and will constantly strive for improvement in all areas of our operation.

YOU HAVE YET TO FURNISH THE MISSING INFORMATION OF THE TOTAL AMOUNT OF DATA USAGE BETWEEN 10 JULY 2007 TO 9 AUGUST 2007 IN MY BILL OF 13 AUGUST 2007.

YOU WOULD CERTAINLY APPRECIATE THAT I AM NOW DEMANDING AN IMMEDIATE DOWNGRADING TO THE UNLIMITED 512K PACKAGE. EVEN A FOOL WOULD NOT PAY RM 77 EVERY MONTH FOR DIAL-UP (SLOWBAND) SPEEDS, WHAT MORE YOURS TRULY, YOUR “VALUED CUSTOMER” !

Should you require further assistance or would like to submit any enquiry/feedback, kindly visit www.tm.net.my and click “Need Help? Contact our Customer Service”.

We thank you for taking the time to write to us and look forward to serve you better.

I DON’T KNOW WHY NONE OF TMNET’S EXECUTIVES DON’T JUST WAKE UP ONE MORNING AND REALIZE THAT THE WAY TO DOMINATE THE BROADBAND INDUSTRY ISN’T TAKING OUT MORE ADVERTISEMENTS ON BILLBOARDS AND NEWSPAPERS ON THIS OR THAT PROMOTIONAL CAMPAIGNS. IT’S CREATING A SERVICE THAT’S SO GOOD, THE CUSTOMERS LOVE TMNET, RECOMMEND TMNET AND (HERE’S THE BIG ONE) DON’T LEAVE TMNET AT THE FIRST OPPORTUNITY.

Regards,
Narati Samuri
Customer Care Support, Internet Services,
Customer Service Management,
TM Retail.

www.tm.net.my

(ICOMS#6399987-369380)

Xwee,

Been attempting to download an 8 G Japanese drama, Love Story, from d-addicts.com via utorrent since 03 August 2007 and it’s now only 57 % completed. At tmnut’s screamyx’s snailband, there will soon be no seeders/peers for my Japanese drama. You’re lucky you finished your downloading in 10 days ^^.
streamyx?turtlemyx! said,

Wrote on September 2, 2007 @ 2:46 pm

i was using 1mb line
but its run 18kbps (2.3kb/s)
wat the hell
still call it streamyx?
every month pay the standard price
never get any rebate
so slow connection
but giving promotion somemore @ merdeka rm77@1mb line
suck!

we as previous member using the same line
with higher price compare NEw promotion line
its ok with that
problem is~
cant the streamyx maintenance the line @ 800-900?
but i using it now @ 18kbps (2.3kb/s)
how come i no angry(the operator 100# malay guy ask me to be not angry while bring abit laugh)

izit funny for that?
reason - technician not work at sunday@ try to reset it @ upgrading)

then saying that his house line also 1mb
but very satisfy~
fuc~
he satisfy ~i m not satisfy,18kb/s line
but in actually i was 1mb line
!!!

asking me to wait 2 days waiting technician to fix it….
ok…wait and c…but streamyx really suck!

where else to complaint?
~~
hate the service
streamyx?turtlemyx! said,

Wrote on September 2, 2007 @ 2:49 pm

problem goes on 2 days d start from friday nite

@~~~ 18kbps~

1mb line
serious?
koreandramafan said,

Wrote on September 3, 2007 @ 9:59 am

Is there a word limit to how much can be posted here ?

BTW, called tmnet technical services around 2.15 a.m. yesterday morning (2 Sept) after I tried to run the speedometer test and found that it took a blooming FULL 5 minutes for the file to be downloaded after which the darn thing hang or hung itself >_
daniel said,

Wrote on September 4, 2007 @ 7:58 am

streamyx is piece of shit. Ive been downloading 7Gb files for almost a month now!! At morning, the download speed is only about 0.1kb/s - 2kb/s and the 26kb/s at most. This is shitman, the greatest shit ever!!
koreandramafan said,

Wrote on September 4, 2007 @ 2:38 pm

Daniel, your peers are all from Malaysia. I can’t get any international connection since yonkers and my downloading speed(s) are like 0.1/0.3/0.5 kbps!

TM technician came to my place just now with a load of *hit. Best part - he called his office & was told that my plan was 512K’s. I told the NUT it was 1M but he didn’t believe me !! Am I in Rod Steiger’s Twilight Zone O_O!!

Off to TMpoint now to go give those bleeding F***S a piece of my precious mind.
koreandramafan said,

Wrote on September 5, 2007 @ 10:41 am

This will be my last rant as too much of my life has been spent/wasted on this crook of an outfit known as tmnet.

Date: Mon, 3 Sep 2007 01:53:42 -0700 (PDT)
From:
Subject: Re: ICOMS#6399987-369380
To: TM Net Customer Care Support

I DEEPLY REGRET TO NOTE THAT YOU HAVE NOT SEEN FIT TO ANSWER THE 2 COMMON QUERIES IN MY WRITTEN COMPLAINTS SUBMITTED AT TMPOINT AND VIA E-MAILS SINCE EARLY AUGUST 2007.

DOES TMNET STILL EXPECT ME TO PAY RM 67 W.E.F. 13 JULY 2007 AND RM 77 W.E.F 13 AUGUST 2007 FOR A DIAL-UP SERVICE OF BETWEEN 10 - 20 KBPS ALMOST EVERY NIGHT ?

WHERE IS THE MISSING INFORMATION OF THE TOTAL AMOUNT OF DATA USAGE BETWEEN 10 JULY 2007 TO 9 AUGUST 2007 IN MY BILL OF 13 AUGUST 2007 ?

TM Net Customer Care Support wrote:
Dear …………,

Thank you once again for your e-mail to TM. Firstly, we would like to apologise for the late reply.

With regards to your difficulties in downloading Korean movies through Clubbox server, we regret to know that you are facing such difficulty. However, after verifying in our system, we found that the report is still in progress. Therefore, we have updated our Technical Department and urged for an urgency towards this issue. Alternatively, if you wish to check your report status, kindly contact our Technical Department at 100 and select “Internet Services”. IF YOU ARE REFERRING TO REPORT NO. 6268029, IT WAS CLOSED BY SANJAY GANDHI A/L KRISHNAN BECAUSE “IT WAS SENT TO JOHOR AND WILL NOT BE ATTENDED TO. THE REPORT HAS TO BE CLOSED AND A NEW ONE OPENED UNDER 6508807 !” I HAVE JUST COME BACK FROM TMPOINT MUZIUM TODAY AFTER DEMANDING THAT REPORT NO. 6268029 BE RE-OPENED UPON REALIZING THAT THAT EXCUSE BY SANJAY WAS FALSE AND IS A REFLECTION OF HABITUAL INDOLENCE ON THE PART OF TMNET !!

As stated in the previous e-mail, in order for us to streamline such matter, please be advised to run a traceroute and ping (-n 30) command from your Streamyx connection to the said server (during peak/ non-peak hours) and provide us with the result (copy/paste using notepad).

To run a traceroute command:
1) Click Start
2) Click Run
3) type: cmd
or type: command [press Enter]
4) In MS-DOS prompt, type: tracert {Clubbox server address} [press Enter]

To run a Ping command:
1) Click Start
2) Click Run
3) type: cmd
or type: command [press Enter]
4) In MS-DOS prompt, type: ping {Clubbox server address} -n 30 [press Enter]
AS YOU ARE THE PURPORTED PROFESSIONALS, I WOULD STRONGLY SUGGEST YOU DO THE PINGING OR WHATEVER AT YOUR END AND LIAISE DIRECTLY WITH YOUR INTERNAL UNITS, LIKE THE TECHNICAL SERVICES DEPARTMENT FOR AN EARLY RESOLUTION OF THIS “DIAL-UP” SERVICE DRESSED UP AS BROADBAND WHICH YOU HAVE BEEN SUBJECTING ME TO SINCE MID-JULY 2007.

However, please note that connection speed that customer should have is based on the best effort basis and it is applicable in any DSL service. The speed that you may receive can be affected by a lot of factors including the quality of copper wire, distance to the port exchange, weather, electromagnetic effect, your PC’s performance, Internet Traffic, and the websites you visit. Please be advised to do the bandwidth test from our website as follows : (http://202.188.95.52:8080/speedometer/) and if the result is below 70% of the required speed, please reply us by attaching the result in kbits.
I WAS BEGINNING TO WONDER WHEN TMNET WOULD TROT OUT ITS USUAL “PLEASE NOTE THAT CONNECTION SPEED THAT CUSTOMER SHOULD HAVE IS BASED ON THE BEST EFFORT BASIS AND IT IS APPLICABLE IN ANY DSL SERVICE. THE SPEED THAT YOU MAY RECEIVE CAN BE AFFECTED BY A LOT OF FACTORS INCLUDING THE QUALITY OF COPPER WIRE, DISTANCE TO THE PORT EXCHANGE, WEATHER, ELECTROMAGNETIC EFFECT, YOUR PC’S PERFORMANCE, INTERNET TRAFFIC, AND THE WEBSITES YOU VISIT.”

AS I HAVE REITERATED IN MY E-MAILS BELOW, THERE WAS NO “QUALITY OF COPPER WIRE, DISTANCE TO THE PORT EXCHANGE, WEATHER, ELECTROMAGNETIC EFFECT, YOUR PC’S PERFORMANCE, INTERNET TRAFFIC, AND THE WEBSITES YOU VISIT.” PROBLEMS FROM APRIL 2006 TILL MID-JULY 2007.
I SIT IN FRONT OF MY PC AND WATCH ALL THE INTERNATIONAL PEERS CONNECTING TO MY PC AND DISAPPEARING WITHIN 5 SECONDS OF MY P2P DOWNLOADING WHILE THOSE FROM TM.NET.MY CONNECT AND DO NOT DISAPPEAR. DOWNLOADING FROM TM.NET.MY PEERS ARE NOT AFFECTED BY QUALITY OF COPPER WIRE, DISTANCE TO THE PORT EXCHANGE, WEATHER, ELECTROMAGNETIC EFFECT, MY PC’S PERFORMANCE, INTERNET TRAFFIC, AND THE WEBSITES I VISIT ?

PRAY TELL THE REASON FOR THE CHERAS, AMPANG & SITIAWAN AREAS BEING ABLE TO DOWNLOAD FROM CLUBBOX, KOREA AND OTHER INTERNATIONAL CONNECTIONS. UNDER THE FEDERAL CONSTITUTION, EACH AND EVERY MALAYSIAN IS EQUAL BEFORE THE LAW BUT WITH TMNET, SOME STREAMYX CUSTOMERS ARE APPARENTLY MORE EQUAL THAN OTHERS !

DO THE BANDWIDTH TEST ?? YOUR SERVER COULD NOT BE REACHED AFTER TAKING A FULL 5 MINUTES TO DOWNLOAD THE FILE AT 2.15 A.M. THIS MORNING (THIS IS NOT A PEAK PERIOD !) HENCE MY CALLING SANJAY TO GIVE HIM A PIECE OF MY MIND AROUND 2.20 A.M. ON 3RD SEPTEMBER 2007 !!

LASTLY, IF “CONNECTION SPEED THAT CUSTOMER SHOULD HAVE IS BASED ON THE BEST EFFORT BASIS”, IT IS ONLY REASONABLE THAT MY PAYING ANY OF TMNET’S BILLS IS ALSO CONSIDERED AS BEST EFFORT BASIS AND YOU ARE NOT ENTITLED AT ANY TIME TO UNILATERALLY SUSPEND OR TERMINATE MY STREAMYX ACCOUNT ! APPRISE YOUR HEAD OF CREDIT MANAGEMENT IMMEDIATELY AS TMNET’S ONLY PROMPTNESS IS IN ISSUING REMINDER AFER REMINDER !!

Should you require further assistance or would like to submit any enquiry/feedback, kindly visit www.tm.net.my and click “Need Help? Contact our Customer Service”.

We thank you for taking the time to write to us and look forward to serve you better. DO NOT GIVE ME MERE EYESERVICE IN REPLYING TO MY E-MAIL WITHIN THE SET 2 DAYS OF YOUR TMNET POLICY BUT ADDRESS MY 2 QUERIES ABOVE, NAMELY :

DOES TMNET STILL EXPECT ME TO PAY RM 67 W.E.F. 13 JULY 2007 AND RM 77 W.E.F 13 AUGUST 2007 FOR A DIAL-UP SERVICE OF BETWEEN 10 - 20 KBPS ALMOST EVERY NIGHT ?

WHERE IS THE MISSING INFORMATION OF THE TOTAL AMOUNT OF DATA USAGE BETWEEN 10 JULY 2007 TO 9 AUGUST 2007 IN MY BILL OF 13 AUGUST 2007 ?

Regards,
Shaida
Customer Care Support, Internet Services,
Customer Service Management,
TM Retail.

www.tm.net.my

(ICOMS#6447441-370997)
Klaus said,

Wrote on September 5, 2007 @ 9:26 pm

I subscribe to RM 77 / 1Mbps package in Cyberjaya but my connection speed is just less than 5KB/s. I have been waiting for 1 month+ but they are still not actually fixing it. Just better a little bit than before.(Before this was even worse, not even 1 KB/s). The sad thing is they are still charging for RM 77 despite of their sux service.
MONTESSORIMUM.COM said,

Wrote on September 8, 2007 @ 4:00 pm

[…] Soufulow […]
another unhappy customer said,

Wrote on September 9, 2007 @ 12:24 am

after 2 months of downtime and according to streamyx i hv to wait another 4 months so they may fix it, i totally lost my patient and had terminated whatever service i have with tm and tmnet. If they cant meet the service level, let somebody else do it. First plotong, not screamyx.. after 50 yrs what do we proud of?
Unhappy Streamyx customer said,

Wrote on September 9, 2007 @ 12:07 pm

I thing that we all should not pay for the bill for a few month. Just imagine if all customer did not pay the bill, will streamyx die? he! Streamyx really makes me headache.
Unhappy Streamyx customer said,

Wrote on September 9, 2007 @ 12:09 pm

Or we pay them also according to the best efford. will they satisfy?

I thing that the best way is to write to newspapers. Go to redesignmalaysia and you’ll see that one person do this things. He wrote to the malay mail.
yangsquare said,

Wrote on September 19, 2007 @ 2:35 am

Please copy my letter of complain and send it to everyone that needs to pay attention; MCMC, TMnet, and Ministry of Communications::

I am here as the customer of the main broadband service provider, TMNet Streamyx and I am here to complain of further unsatisfactory services provided to consumers as a whole. I subsribed to the package RM88 with alleged speed of 1Mbps connection to the Internet. I tried my best to become as rational as possible in underlying facts and not to over-aggravated with my unsatisfaction towards the opinions.

1. Slow speed connection (less than 10% of alleged/advertised Internet speed connection)
First of all, let me take into account what Internet means, it is defined as the GLOBAL WORLDWIDE computer network. Therefore, it is best to assume that the connection speed of 1Mbps to Internet means exactly or more or less 1Mbps to any Internet servers around the world, be it United States, United Kingdom, Japan, China or Malaysia. However, it is observed that the best speed (in this case it is the maximum/optimum speed which is seldom) provided to consumers are 25% of alleged speed to United States servers and 125% speed to the Malaysian servers. Even though they have stated that the service are up to best effort basis, 25% of the speed is necessarily not even up to the passing point (in examinations and tests, minimum passing marks is also around 49 and 50%).

Also, 125% of 1Mbps to Malaysian servers are still in an unsatisfactory condition, as defined that Internet is an international network, not a local/national/Malaysian network. Even worst, the Internet Service Provider or namely TMNet stood back in their claims that they provided satisfactory connection in Malaysian network and claimed in advertisements that they provided such 1Mbps speed to the “Internet”. In this case, I would suggest to the relevant parties that they should labelled their advertisements in a note *speed measured with Malaysian servers* and *speed is best effort basis*, as without this will critically confuse customers.

Up to the point complaining to the ISP, consumers were again and again were asked to measure their connection speed through the TMNet speedometer test (which again measured towards Malaysian servers). Again, as a speaker of consumers I believe that only MCMC or governmental organisations should have set up a Internet speed testing system, because that by this will avoid ISPs claimed their performance through tests set up by themselves. Be in mind that no students can become their own examiners- or criminals can become judges of their own acts.

2. Confusing customer service
It is deemingly so often that the customer service provided through hotlines, are not up to the knowledge to the technical problems faced by the customers. For there are cases that the customer service/technicians do not understand even some basic technical terms such as PING, DNS and latency. Also most often the case is that consumers are given with the feedback of indefinite feedbacks such as “we are monitoring the situation”, “technicians will work them out in workdays”, “waiting for the gateway switch to turn on”, “performance speed will return soon”- and when questions are posed to know the real problems,answers such as “that is part of technician’s matter”, “technician department is sorting the problem out”, “technician already knows what the problem is” are mostly expected.

3. Speed throttling
It is often debated that actually ISPs do not have the right to throttle the Internet connection speed for consumers, specifically the P2P system. There is no such point of slowing down the reach of consumers to files and informations, with exception of authorities such as MCMC. It should be known that Internet is defined as a public domain or source- and throttling some elements of the Internet speed can be assumed to controlling specific destinations of the airport traffic. And it is assured that no aircraft carriers nor mobile carriers can bottleneck or slowdown the flow of information to the reach of consumers except the governing bodies.

In conclusion, in the representation of most broadband customers, most would agree that the last mile connections which is under the monopoly of TM company should be opened/released to create a healthy business environment for broadband businesses/users- not to the point of squeezing other communications companies to use expensive technologies such as WIFI or WIMAX, but to propel nation’s development towards the excellence of IT facilities and services- complying with the objective to create a regional IT hub as often said.

Regards,
LEE YANG YANG
asd said,

Wrote on September 20, 2007 @ 2:24 pm

tmnet streamyx sucks. i support u with what u hv done. this what i think. they should just say that theres no unlimited access. y? they put a program where the program resets the connection every 4-5 hours. how did i know? im been using this service for 5 years now. past 1-2 years is the most problem-est years. always dc at the same time(scheduled dc). i dunno whether there is a lot of internet users in malaysia that cause the dc but surely tmnet scamming ppl with the unlimited usage package.
www.mohdrashidi.com ::: Blog ::: | World Of Mine » Blog Archive » TMNet Streamyx “Rocks”!!! said,

Wrote on September 23, 2007 @ 1:21 am

[…] links: Ah Yap , TM Net Streamyx Complaints & Streamyx […]
Callum said,

Wrote on September 27, 2007 @ 2:43 am

Hi,

Im originally from England but staying in Malaysia now.

When i first got streamyx it was good, i didnt know what everyone was complaining about but then since about 3 months ago its been getting worse. At first i was patient and thought that in time TMNet would fix it but instead it was getting worser and worser. Right now it disconnects every 15-30mins and then when it eventually reconnects its as slow as dial up, nowhere near the speed i am paying for. I’ve made several complaints but all they do is say that my computer has spyware bla..bla…

So, right now i’ve finally ran out of patience and tomorrow i will go to my nearest TM point, give them the modem back (even tho i brought it) and pay them off the rest of the contract, or whatever it takes to get out of the contract as its so unsatisfactory.

What will i use instead? I dont know as i’d rather use dial up then streamyx and as im from England i dont really know of any good ISP in Malaysia yet.

Thanks for reading,

Callum
soufulow said,

Wrote on September 27, 2007 @ 10:07 am

@Callum: i am using metrofon now, but their services are not that satisfy so far - i got 2 outages out of the first 10 days and they have no proper customer call support.

Streamyx on the other hand, was improving - at least i don’t need to wait for my YouTube clip to load now with streamyx.
koreandramafan said,

Wrote on September 27, 2007 @ 1:34 pm

HAISH ! Why should you give the modem back to streamyx, Callum, if you’ve bought it ? Unless you have not fully paid for the modem ?? And you’re gonna pay them to get out of the contract ??? Terminate the contract and return the modem FULL STOP, please. If they want you to pay to terminate the contract, just ask them to put it in writing.
MarcusQuah said,

Wrote on September 27, 2007 @ 2:04 pm

http://www.penangfon.com/

Friends, PLease check this out.
Unfortunately, I have 2 years damn contract with Screamyx, else I will go for this.
Its Me said,

Wrote on September 28, 2007 @ 4:23 pm

What a stupid user….. When you are using streamyx bandwith test, clearly it is using in Malaysia network…. Thats why you can get a good bandwith and surely it is your accurate speed…. If you are using international bandwith test website, surely it will be slow. Same if I asked you to go to far places, surely it will take you more time.. And for your information, like a stupid user like most of downloaders or p2p user, streamyx only covered in Malaysia network ONLY. If you surfing outside Malaysia website like Yahoo or google, surely the connection will be slow. As per above problem, it was came from international link which is out of streamyx boundaries. Better go learn more about network, you guys….
Its Me said,

Wrote on September 28, 2007 @ 4:32 pm

If you want to know about streamyx speed, please submit your comment. I will answer your question and your understanding too….
soufulow said,

Wrote on September 28, 2007 @ 7:49 pm

@Its Me:
Ya ya ya, we are so stupid and you are so smart… please setup your own blog praising streamyx and not farting here.

But hey, since you are so smart, perhaps next time you should be smart enough reading further on this blog before you throw flame like this, we had already covered the Malaysia-Foreign website connection issue here: http://soufulow.com/rant/streamyx-intranet-malaysia-biggest-liar/

I wonder if your car can only goes in 20km/h outside of malaysia as you’re yelling that streamyx is SUPPOSE to be this slow when connected to international site like Yahoo! and Google. perhaps you live in a world where internet is only meant for local connection (who knows?) but that’s not for me…
Its me said,

Wrote on September 29, 2007 @ 9:14 am

Maybe I am not smart enough to make a blog to praise streamyx but at least, I did not open blog to condemn other because of my misunderstanding. That the point… The other point is that, Streamyx boundaries is only in Malaysia and not even handle the international link directly. From your previous post, my answer is Yeah, I will drive 20 km/h outside of Malaysia if the law in that country set the speed limit to 20 km/h. To me its simple, if I dont like the countries’ law, I will never go there. But if I still need to go there, then I will make sure I understand and accept the law there.
Maybe you think that the customer service people is slow and did not know about the streamyx and internet all about, and thats why most of customer will say, they are network engineer, they are IT master, dont ask us to do this, to do that.. But when they answer call, they know either the caller is genuinely IT savvy or not. Sorry to say, the foreigner who use streamyx have much more good understanding than we local. And to put salt on the wound, most of the staff there, are really good in IT but as they has to attend the customer politely, cannot answer the customer back, has to listen the customer’s nag, show like they are no good. But after I knew them, its not a supprise, they have atleast a diploma but most of them got degree in IT. Some of them (maybe supervisor) got master in IT. CCNA is just a common thing in their call center. I am not saying that all of you here were not well educated, but maybe the customer need to respect other especially the one who you need their help.
soufulow said,

Wrote on September 29, 2007 @ 11:54 am

@Its me:

Ahhhh, so now you are saying maybe you’re not so smart and stop calling us stupid.

As a consumer, i was told by streamyx that by paying RM88, i should have

- Unlimited broadband internet connection
- 1mbps transfer speed

And in reality, what did we get from it?

- constant disconnection (for certain users in East Malaysia)
- extremely slow connection
- poor customer support
- dishonest customer support (remember taiwan quake? i was told that its a technical upgrade when i first noticed the problem and called them up! as a matter of fact, i think none of them knew what happened at that time and simply come up with an excuse to hang up the phone.)

When we talked about slow connection, we are not talking about 300kbps, we are talking about 50kbps! 1000+ ms for a round trip to Yahoo.com!

Compare 50kbps to 1mbps as promised, that’s not even 1% of what TM Net promised! so are you saying this is reasonable? are you saying this is right?

I am not sure why you’re saying that foreign streamyx customers are happy with the services - do you really have real life example? perhaps you can refer to our commentor ‘Callum’ who’re from UK and read how users from other countries are UNHAPPY about streamyx service?

Okay, that’s all for the consumer part, let’s move into the technical side.

From the first post, you keep telling us that its International link problem that cause all the problems. as international links are out of TM Net’s control hence this is not their problem. WRONG! big mistake! the international link has no problem at all - if there’s problem, why do people in India and China can have such highspeed Internet connection while using the same route to westerns?

The reason why connection to website outside Malaysia is because TM screwed up its International gateway. The problem with streamyx is because they over-sell the bandwidth (or router CPU capacity, or memory! who knows?) they can handle. putting too many users on one router can cause maximum cpu usage at peak hours and therefore slow-downs, despite bandwidth being available. that’s the root cause i am seeing, not international link. don’t blame the international link like those sissys in TM please…

And hey, since you kept telling us that you know this and that - don’t just you it, prove it lah~ why not tell us some solid facts and explanation? teach everyone something here since you’re so expert and we are so stupid.
soufulow.com » Blog Archive » Is your Streamyx service doing better now? said,

Wrote on September 29, 2007 @ 12:26 pm

[…] who kept following streamyx complaints, perhaps you can participate on the discussion at here: Streamyx complaints. the page is bit of too long as the comments grow up to 70+, you might just scroll down and start […]
koreandramafan said,

Wrote on September 29, 2007 @ 12:42 pm

Marcus Quah, put your $ in your mouth (*________*) and go sign up for penangfon ! What you waiting for ? Hahahhahahahahha ! Just tell those TMNuts & TMNits that they did not provide you with the service they promised and you’re NOW putting them on notice that you’re not bound by the 2-year contract which you are terminating immediately. What can they do ? Sue you ? I’ll be among the first to be your witness where their con game is concerned and am sure Ah Yap/soufulow and the rest (?) can be counted on to corroborate that streamyx not only sucks but smells ! Wish I can sign up for penangfon too.

To Its Me : Where are all the tmnet peers in my utorrent P2P for last night and today ? My downloading is around 5 kbps since last night ?!@#&!? There’s NEVER no tmnet peers connected in utorrent BUT should I flatter my “stupid” self that tmnet has singled me out for special disservice in view of my frequent lambasting of them in verbal/written forms ?!
Its me said,

Wrote on September 29, 2007 @ 3:28 pm

@soufulow
No problem to prove it… You make tracert to yahoo.com, paste here and I will prove it to you…. If you compare the distance between India - US and China - US, maybe their distance between them is less than Malaysia - US. Distance/lenght of cable is very important to determine our speed to that specific area/website. For information, TMNET offered packages which is unlimited and there were 512 kb connection, 1 mb, 2 mb and latest 4 mb connection for PPOE (home user).

Your quote:
As a consumer, i was told by streamyx that by paying RM88, i should have

- Unlimited broadband internet connection
- 1mbps transfer speed

Correct, TMNEt did offer the packages to you… We did give you unlimited broadband connection. You can use all 24 hours all day to use it. For data downloaded, we also give the user unlimited access. To be fair, lets compare with other brand who did offer wired broadband service. M***** broadband, which is other rival in broadband service, offer rm24.90 for 512 kb connection and rm34.90 for 1 mb connection. Its much more cheaper that streamyx, but do understand that, they only give you free usage for first 100 mb, but the the subsequent fee charges at 5 cent/mb until 2 gb, then its free. To make it simple, for 1 gb data downloaded, it will cost you rm 50. But, for streamyx user, especially who use p2p like me, the data usage is about more than 10 gb per month, at least! Yes, we did tell customer we offer 1 mb connection and I think from your bandwith test, it shows you more than 70% from 1 mb connection right? Pls do remember, we did not say, we will give you 1 mb from end to end, but we only give you 1 mb line. The analogy is simple, we give you a Ferrari, which can achieve 300 km/h. But we did not say, we will guarantee you to drive all the way with 300 km/h.
So for soufulow, maybe you can paste your latest ping result to yahoo and don forget to attach the tracert result too!!

The other things, your statement ‘constant disconnection (for certain users in East Malaysia)’ is not accurate. TMNET got complaints from EAST Malaysia quite rarely for frequent disconnection. Basically, customer got frequent due to their home distance to TMexchange is more than 5 km. But since most of customer did not care about it and still want to use streamyx after been told about the possibility of the connection problem, then we will let them use it.

@koreandramafan
Hi, I know about your details and all the streamyx problem that you have reported. Peers and seeder is automatically cacaded by the program, like me, I am using utorrent. Me also, just get peers from outside Malaysia. This is beyond TMNET control because there will be billions of IP if you think that we are the one who control p2p usage. Basically, your connection will be slower if they are a few people who get the file that you want.

Do you know why the multimedia people still not take action to TMNET? Its because we do our job, give the speed needed.. But the problem is, the one who not understand the concept of networking and keep nagging..

After this, maybe we can talk about backbone if you want to no more technically about internatinal networking…

Regards
koreandramafan said,

Wrote on September 29, 2007 @ 7:10 pm

“We did give you unlimited broadband connection …. For data downloaded, we also give the user unlimited access …. Yes, we did tell customer we offer 1 mb connection and I think from your bandwith test, it shows you more than 70% from 1 mb connection right? Pls do remember, we did not say, we will give you 1 mb from end to end, but we only give you 1 mb line. The analogy is simple, we give you a Ferrari, which can achieve 300 km/h. But we did not say, we will guarantee you to drive all the way with 300 km/h.
”

The 10 “we”s above = you are speaking on behalf of TMNet ?

“Me also, just get peers from outside Malaysia.”
SIGH ! At any 1 (one) time since I subscribed to streamyx, there has NEVER been no tmnet computers in my P2P. Never mind. We can go at this till all the cows come home and leave the farm tomorrow and we’ll still be at cross-purposes. Then again, this may be an English problem due to Malaysia’s much touted nationalistic education system.

My friend’s brother used to work in Telekom and still get insider information so pleeeeeease, spare me your or TMNet’s spurious self-serving cerita : ))
Allen said,

Wrote on September 29, 2007 @ 11:19 pm

Well if tm exactly juz like what September say,
i guess its the end for tm…
So irresponsible,full stop = =
Its Me said,

Wrote on September 29, 2007 @ 11:52 pm

@koreandramafan
The 10 “we”s above = you are speaking on behalf of TMNet ?
Even if I am speaking on behalf of TMNET, is there any problem with our discussion? To make it simple, I can say yes. From now on, I will speak on behalf of TMNET.

Its great to hear that your brother’s friend work in Telekom. Then maybe you can see him and screw them off or asking him to do something so that you can have your dream speed rite? Its ok for me, I will spare my spurious story. No worry, I have met a lot of people who think they know everything but indeed, they are stupid and arrogant people who will not listen to others. Maybe you can go to oversea’s college and learn more about computer. Then maybe you can speak with me…
soufulow said,

Wrote on September 30, 2007 @ 12:30 am

@It’s me:

To make it simple, I can say yes. From now on, I will speak on behalf of TMNET.

No wonder your comments are such questionable:
- you have not provide any solid facts on your claims
- how you know TM had little complaints from east malaysia? (TM’s your father’s company is it?)
- i couldn’t recall any answers from you for my questions raised.

Now i can see why are all these funny discussion coming up. My personal opinion for you, is, if you are from TM and think you are trying to repair the company’s poor PR, you’re doing badly right now at here.

A very bad sign in Malaysian’s service is that people from the authorities REFUSED to admit their mistakes and face it with open heart. KL flood - “itu pasal takdir tuhan, hujan lebat mesti banjir mar”; screwed up building condition - “itu bukan pasal department saya, itu department lain punya projek”; extremely waste on gov resources - “sebab kita tak cukup orang untuk buat checking”… bullshit. you think you can really getaway from all these by throwing sugar coated bullshit? no way.

Streamyx is being average and frankly the service had been improving. what i, personally, not happy about it is because we (as consumers) are being bullied badly and no one is there to stand for our rights. everyday i listen to lies from their ads - 4mbps package , cheapest in town, dsl provider of the year, blah blah blah - loads of lies! and yet, we have to accept all these because TM is such a monopoly in the market.

So hey, if you wanna earn back some respect here, go read around and do some research before putting up your next post. stop telling us you knew everything - you’re totally right - we are totally wrong, show us PROOF.

I’d already put up a ping to yahoo.com on my previous comment, now go explain the facts you keep stressing.
- how are you going to prove it’s an international link problem?
- why it is not related to the gateway problem (which’s TM’s fault)?
- and how are you going to explain the packet lost in my ping? (not streamyx’s fault again?)

And please, READ before you comment! i’ve again and again and again telling that TM is offering less than 5% of what they promised and that’s why i’m unhappy with it. if i can get 500kbps connection (50% of what TM promised) to www.paypal.com and www.payperpost.com, i would be more than happy to shut my mouth up.
ooi said,

Wrote on September 30, 2007 @ 9:36 am

haha, everyone just forgive this little poor guy (@It’s me). for god sake, he/she really didn’t know what he/she is doing. such a little poor guy.

we should forgive those ppl who are actually having a mentally illness.

god bless him………
Its Me said,

Wrote on September 30, 2007 @ 11:21 am

@soufulow
‘No wonder your comments are such questionable:
- you have not provide any solid facts on your claims
- how you know TM had little complaints from east malaysia? (TM’s your father’s company is it?)
- i couldn’t recall any answers from you for my questions raised.”

There is no need for me to make TM my father’s company, so that I know everything about the complaints. Maybe I am manager from TM/TMnet and also maybe I am someone from Ministery of Energy, water and telecommunication. Who knows who am I? But I know every single thing about streamyx problem report, every case.

“I’d already put up a ping to yahoo.com on my previous comment, now go explain the facts you keep stressing.
- how are you going to prove it’s an international link problem?
- why it is not related to the gateway problem (which’s TM’s fault)?
- and how are you going to explain the packet lost in my ping? (not streamyx’s fault again?)”

You only nagging you want proof, proof and again proof. But you never give me what I asked from you… Can I have your tracert result? Owh, maybe you dont know what is it..? Yeah, most Malaysia actually not IT savvy and did not know everything about it… Sigh…. Still same like the old time… Stupid but dont want to learn… Keep nagging like people who cant do anything and desperate… What a pity…. I have to admit, most of the user who keep talking about slow connection usually not IT savvy, but they know how to use internet only and some basic setting maybe. What can I advice you, you go to wikipedia.org, and find out what tracert is all about. If you want to know more, try to visit Cisco website. Maybe its quite difficult to me to speak with IT illiterate people.

One more thing, I am not here to repair TM or TMNET reputation. We all know, you will still use their product right? And it doesn’t matter to me. I only like to see ‘unintelligent and desperate’ people nagging…

Lastly, “I’d already put up a ping to yahoo.com on my previous comment, now go explain the facts you keep stressing.
- how are you going to prove it’s an international link problem?
- why it is not related to the gateway problem (which’s TM’s fault)?
- and how are you going to explain the packet lost in my ping? (not streamyx’s fault again?)”

Soufulow, ping is used only to check the latency. Its not designed to check the leak in data transit or the place which the problem occur. If you want to check, then use tracert command.

@ooi
Hi, thank you for your pray on me. I appreciate that…
soufulow said,

Wrote on September 30, 2007 @ 12:51 pm

Oh, so i am the nagger here?

The reason i can’t provide you the recent tracert is because i am currently using Metrofon in KL. i’ve mentioned this a couple of times in my blog.

Again, i would like to ask you to re-read our previous discussion before insulting us here, check koreandramafans’ comment (48), he did write down clearly how to make a tracert - its just a few typelines that ANYBODY can do - you think you know how to make a tracert makes you an IT expert? com’on, gimme a break.

The more you throw out big names like cisco and your insider’s talking styles, the more i think you are bullet empty.
soufulow said,

Wrote on September 30, 2007 @ 1:00 pm

But I know every single thing about streamyx problem report, every case.

Hmmm, i see. you’re a GOD now! no wonder you love TM so much… hahhaa

Frankly, i don’t see a point arguing with you anymore. say whatever you want here, you’re 100% right on everything from now on.
ooi said,

Wrote on September 30, 2007 @ 3:46 pm

@it’s me

i am actually thought that you are the guy with mentally illness.

as the matter of fact, tm nut do provided slow internet. and most ppl knew that axcept you…

@soufolow

haha i m actual on your side. i think you are right, this guy do have a understanding problem. hahaha
Its me said,

Wrote on September 30, 2007 @ 7:11 pm

Fine with me and thank you for acknowledge me that I am right on this. And I am sure that I am right…. Its a relief though you are not using streamyx in KL… To Ooi, I know, you just a follower. Maybe a stupid one…
soufulow said,

Wrote on September 30, 2007 @ 7:59 pm

Suddenly, i recalled back my good old days when i enjoy playing DotA* at public servers - where in every public game, there will be sohai that got pawned (aka, killed) for mulitple times, but start cursing everyone is noob since the beginning.

These people are nothing more than an old lame joke. the wise thing to do? avoid any immature debates with them. (okay, obviously i am not being wise).

Have a nice day, everyone.

DotA: Action/strategy computer games extended from War Crafts.
Allen said,

Wrote on October 1, 2007 @ 9:07 am

The fact is TM didnt even reach MCMC requirement,
n we all know about it.
Tm connect most of us to internet with copper wires(mayb they think copper wires boleh guna lagi ma,latency?slow data transfer speed?low capacity? hell i care bout it)fiber optic?
Yes,mayb thats the only route connect us to speedometer test server…
I duno wat running in @it’s me mind,
but no one will acknowledge u,
even u claim all u say are true n right,
u’re juz like those politican around,
talk hell lot’s of it n do nothing,
n juz know take advantage frm other ppl,
totally like TM.
(Opps sry i 4got tats ur father company)
Ppl here juz effort to bring better environment for our future,critic bring changes n improvement,
mayb u wont n i dun care…
As for Tm i juz wan my right as consumer,
u sell internet broadband(international networking broadband)not intranet broadband or internet narrow band >
Callum said,

Wrote on October 1, 2007 @ 9:37 pm

Hi guys, me again,

Well I ordered the new Airzed WiMax and their coming to install it tomorrow, anyone got any idea on how good/bad it is?

@Its me - When i was in the UK i could connect to international sites quick, wehther they were in USA, Europe or Japan, or even further New zealand with a 2mbps connection but compare that to here, its faster to connect to a site in Japan from the UK then it is from Malaysia, which is geographically closer. Also you need to look up the definition of Internet if you think TMNet should just base their speeds for in Malaysia, Internet is GLOBAL, ok there may be a bit of slowness when connecting to a server far away but not as slow as dial up or even slower! I got 30kbps speed to USA over the weekend (forgive me if im wrong but isnt the link between here and USA supposed to be pretty good?)

Also how do you explain the 100 disconnects a day aswell as the packet loss which occurs ever so often, too often in fact?

And then i see Streamyx are advertising for more customers? They have some nerve, they should spend that advertisment money on investing in infastructure NOT advertising for more customers when they clearly cant handle it on their network.

Anyway i look forward to Airzed Wimax tomorrow and i can finally throw screamyx in the bin.
koreandramafan said,

Wrote on October 1, 2007 @ 10:17 pm

People who are English language challenged, dogmatic and deliberately cantankerous should go peddle their silo mentality and myopic crankiness in their own blog or squat somewhere else. The proof of the pudding is in the eating so ….. can someone please point me to a “TMNet is the greatest gift to me since the advent of the mobile phone” blog or web-site ? No (?) because it doesn’t exist ??
Its Me said,

Wrote on October 3, 2007 @ 12:18 am

@callum
Hi… Maybe you can understand for what I would say. Its correct that internet is global. We did give our customer 1 MB line. Maybe its true you can browse faster when you are at UK. Its because most of Malaysian users browse to US, Taiwan, Korea and also Japan. From our research, its because the main game server is there like starcraft, warcraft so on and so forth. But basically you can browse faster because of the distance to respective country or the backbone that your ISP in UK utilised. Dont worry, I say the truth in all my posting and I qualified to speak about internet technically as I have CCNP and also Master in Wireless Networking Technology. I can explain everything to you all here but since a few user here keep saying I talking nonsense, than I just leave them.
If you having frequent disconnection, basically its is because of cabling. Most of the cable, we already replaced with the fibre one, except in several place especially in KL and Kepong, if I am not wrong. But since the price for fibre cable is too expensive, we will upgrade the cable part by part. If I check the complaint that I received from TMNET customer, including EZNET, hotspot, 1515, ISDN and so on, the main problem usually did not come from the cable. We usually received complaint from Klang Valley area. I did wonder why. Other place like Johor, still using copper and we didnt received much complaint from there. So is it because of the customer understanding, customer think they are smart or maybe it is because of the problem from TMNet itself? We have to make research on this. But when customer complaint in newspaper, our representative will give statement that from our side is no problem, and sure with proof. We will send technician, but with our own laptop and test. Why is this happen? We have to think… I am sorry I am unable to help you now since you are not using streamyx anymore and I am sorry on behalf of TMNET for gave you such bad experience. If not, maybe I can help you personally. By the way, I wish you goodluck in using other ISP.
Regards…
on.the.fence said,

Wrote on October 4, 2007 @ 10:07 pm

huuh, just sit on the fence…but i still dissappointed with tm service. i hope can have a new isp, penangfon, but i’m not living at penang. why don’t they broaden their service to east malaysia. ??
jj wong said,

Wrote on October 4, 2007 @ 10:30 pm